Vіі. Змістовий модуль „Готельний сервіс ”

Практичне заняття 1

Тема: В готелі. Резервація готелю (реєстрація і виписка з готелю).

1. Read the text. Write out the unknown words.

AT THE HOTEL

Nowadays people travel on business and as tourists much more than in the past. Accommodations as well as rates vary from hotel to hotel. There are deluxe hotels, the most luxurious and more expensive. There are resort hotels used for entertainment or recreation. There are also a lot of motels which grew with the development of highways in America. They provide accommodation with parking space near the guests' rooms. There are hotel chains, consisting of several hotels controlled by one company having its own trademark, or logo.

Most hotels offer single and double rooms, for one and two people respectively. Of course rollways (collapsible beds on roller) can be placed in a room for other family members. If a guest requires more than one room, some hotels have fine suites consisting of several rooms.

RESERVING A ROOM

The secretary of the Ukrainian Delegation in London telephones the Tavistock Hotel to reserve a room for Mr. Kozlov.

Receptionist: Reception desk. Tavistock Hotel. Good morning. Secretary: Good morning. This is the Ukrainian Trade Delegation. We’d like to reserve a room for Mr. Kozlov for three nights from the 20th of October.

Receptionist: Mr. Kozlov. Could you tell me what accommodation Mr.Kozlov would like to have? Secretary: Yes, certainly. A single room with a private bath.

Receptionist: Just a minute. I'll see whether we have the accommodation available.

Secretary: Thank you.

Receptionist: Yes, I can reserve a single room with a bath from the 20th of October, for three nights. Secretary: Thank you. What's the charge?

Receptionist: Eight pounds ten pence a night. Secretary: Thank you. Good-bye.

Receptionist: Good-bye.

AT THE HOTEL

At about I o'clock in the afternoon Mister Kozlov arrived at the Tavistock Hotel. A hotel-porter took Kozlov's suit-case and showed him to the reception-desk. Kozlov told the receptionist that the Delegation had reserved a room in his name a few days before. The receptionist checked that and said that they could let him have a nice room on the third floor. After that the receptionist gave Mister Kozlov a form and asked him to fill it in.

Mister Kozlov wrote his name, address, nationality and occupation on the form and gave it back. Then the porter took the key to Kozlov's room and they went to the lift. In a minute they were on the third floor. The porter unlocked the door, brought in the suitcase and asked if that was all. Kozlov thanked him, gave him a tip and the porter went out. Kozlov unpacked his suit-case and rang the bell for a chambermaid because he wanted to have his suit pressed.

Chambermaid: Good afternoon, sir. What can I do for you?

Kozlov: Good afternoon. Could I have my jacket and trousers pressed?

Chambermaid: Very good, sir. I think I can do it right away.

Kozlov: Thank you. By the way, could I have an extra blanket? I'm afraid I'll be cold at night as the weather is damp today.

Chambermaid: I'll attend to it, sir.

Kozlov: Thank you. I wonder if the restaurant is open now.

Chambermaid: Yes, sir. The restaurant serves breakfast from eight to ten, lunch from twelve to two thirty and dinner from six to eight.

Kozlov: Thank you very much.

COMMENTARY

.the Tavistock Hotel ['taevistok] — гостиница "Тависток". Перед названиями гостиниц всегда употребляется определенный артикль.

... for three nights — ... на трое суток

Could you tell me... — He могли бы вы сказать мне ... Could — форма прошедшего времени от глагола сап — часто употребляется в речи как вежливая форма по отношению к настоящему времени.

a pound — фунт (денежная единица). На письме фунт изображается знаком £. В фунте 100 пенсов; пенс изображается на письме буквой d. penny [peni] — ед. ч.— пенни; pennies — мн. ч. употребляется только по отношению к отдельным монетам.

pence [pens] — мн. ч., употребляется для выражения денежной сум­мы и пишется слитно с числительным от twopence до elevenpence, twopence [ tupans], threepence; euro — евро, обще­европейская единица валюты.

eight pounds tenpence a night — 8 фунтов 10 пенсов в cутки.

В английском языке не употребляется предлог в сочетаниях "в день", "в неделю", "в месяц" и т.д.

Не works eight hours a day. — Он работает 8 часов в день.

She reads 50 pages a week. — Она читает 50 страниц в неделю.

...in his name...— на его имя

... they could let him have a nice room on the third floor — ... они могут предоставить ему хорошую комнату на третьем этаже.

The porter... brought in the suit-case. — Портье внес чемодан.

Kozlov... rang the bell for a chambermaid. — Козлов позвонил (нажал кнопку), чтобы вызвать горничную.

Граматичний матеріал:

Ex. 1. Open the brackets in Present Perfect or Past Simple:

1. I (to lose) this paper yesterday. 2. He just (to play) a game of chess. 3. Nick already (to finish) this job. 4. He never (to travel) by plane. 5. John (to buy) a house last year. 6. I (not to see) Smith since 1998. 7. I (not to see) Smith in 1998. 6. They (not to win) any matches lately.

Ex 2. Open the brackets using the verbs in Present Perfect or Past Simple.

1. Look at my new dress! I (to make) it myself. 2. When you (to see) Mary? — I (to see) her last week. 3. He is not at school today, he (to fall) ill. — When he (to fall) ill? — He (to fall) ill yesterday. 4. Look at this bird-house. Mike (to make) it himself. He (to make) it last Sunday. 5. He (to go) already? 6. When you (to see) him last? 7. I (not to see) him for ages. 8. His health (to improve) greatly since I (to see) him last. 9. Last night I (to feel) tired and (to go) to bed very early. 10. Where you (to spend) your holidays? 11. At last I (to do) all my homework: now I shall go out. 12. The building of the house (to begin) early in April. 13. The rain (to stop) but a cold wind is still blowing. 14. We already (to solve) the problem. 15. He (to come) a moment ago. 16. I never (to speak) to him. 17. He just (to finish) his work. 18. You (to make) any spelling mistakes in your dictation? 19. You (to see) Mary today? 20. You (to be) in the Caucasus last year? 21. Your mother (to promise) to take you to the theatre? 22. Не (to be) abroad five years ago. 23. They (to leave) England when he (to be) still a child.

Робота над текстом за профілем спрямування:

Calcium and health

Ages 11-15 are a time when fast-growing bones need calcium. Unfortunately, most boys and girls are not getting the calcium they need. It takes calcium to build strong bones. So calcium is especially important during the tween and teen years, when bones are growing their fastest. Boys and girls in these age groups have calcium needs that they can't make up for later in life. In fact, by the time teens finish their growth spurts around age 17,90 percent of their adult bone mass is established. Unfortunately, fewer than one in ten girls and only one in four boys ages 9 to 13 are at or above their adequate intake of calcium. This lack of calcium has a big impact on bones and teeth. There are lots of different calcium-rich foods to choose from; making it easy for tweens and teens to get the calcium they need every day. The tween and teen years are an important time for young people to learn smart eating habits that will last a lifetime. Making low-fat and fat-free milk and other calcium-rich foods a part of the diet now teaches tweens and teens to make healthy choices. And, learning to make healthy food choices at home will carry over into school and adulthood.

Spurts - всплески

Established - установленный

Fewer - меньше

Adequate intake - адекватное потребление

Impact - воздействие

Habits - привычки

Література:

1. Барановська Т.В. Граматика англійської мови. Збірник вправ: Навч. посібник. Видання друге, виправлене та доповненею – Мова англ., укр. – Київ: ТОВ “ВП Логос-М», 2007. – 384с.

2. Л.В. Мисик, А.Л. Арцишевська, Л.Р. Кузнєцова, Л.Л. Поплавська. Англійська мова. Комунікативний аспект. / За ред. доц. Мисик Л.В. – Підручник. – К.: Атіка, 2000. – 368с.

3. Гужва Т. М. Англійська мова: Розмовні теми: Навч. посіб. Для студентів фак. Інозем. Філології, університетів, ліцеїв, гімназій та коледжів. – Харків: Фоліо, 2005. – 414с.

4. Бессонова І. В. Англійська мова (за професійним спрямуванням). Навчальний посібник для дистанційного навчання. – К.: Університет «Україна», 2005. – 263с.

Практичне заняття 2

Тема : В готелі. Резервація готелю (реєстрація і виписка з готелю).

1. Read, translate and try to retell the text.

At a Hotel

Service is supposed to begin at the door. So an employee who is important during the reception procedure is the doorman. He is stationed at the entrance to the hotel and assists the guests in and out of taxis and cars, calls for cabs. etc. Very often guests will ask him for directions to restaurants, nightclubs, cafes, shops, or other hotels.

In the lobby of a hotel there is a registration desk, where guests check in and out, pick up and deposit keys, and so on. The check-in procedure takes a few minutes. The guest is given a registration card to fill in: the name and address, the passport number for foreign nationals. The desk clerk, or receptionist, enters the guest's room number, the room rate, and the arrival and departure dates into the computer. When all formalities are over, the bellman shows the guests to their rooms and assists them with their baggage, lie shows them where the light switches are and explains the use of the room appliances, such as the TV set, cooking facilities, if any, and the air conditioning. He can also run errands for you. For each service rendered the bellman will expect a tip.

If any information is required, it can be received at the hotel's information desk which is supervised by a concierge. Concierges are always ready to help the guests. They can make reservations for theatres or flights, arrange sightseeing tours, mail letters and, in general, provide all kinds of useful information. The hotel bill can be paid in several ways. Besides cash, credit cards are universally accepted. In fact, many hotels require their guests to produce a credit card when registering. Otherwise, a cash deposit is required. The guests may also pay with traveler’s checks when checking out. Hospitality is of greatest importance for hotel. Hospitality is not an abstraction - it is a clean room, a comfortable bed, a hot shower, a good meal, a courteous doorman and - last but not least - a good profit! Run errands - виконувати доручення Expect a tip - очікувати на чайові То be stationed - бути розташованим Concierge - адміністратор cash deposit - завдаток готівкою courteous doorman - ввічливий швейцар

Answer the following questions

1. What kind of hotels are the most luxurious?

2. What do motels provide the guests with?

3. What does "hotel chain "mean?

4. What questions must you answer to fill in a registration card?

5. What does a guest have to fill in?

6. Who can run errands for you?

7. What are important hotel employees and their functions?

8. Where can any information be received?

9. What kinds of help can concierges do for the guests?

10. How can a hotel bill be paid?

11. How can you pay bill if you have no cash?

12 What is hospitality of great importance for a hotel?

13. What kind of room will you require if you are going to stay:

a) alone b)with your wife (husband) c) with your whole family

14. To whom will you apply if you want:

a) hotel accommodation b) a car for a couple of days

c) information about an air flight d) assistance in turning on the air conditioner?

Граматичний матеріал: Сполучники

Fill in and but or so

1. Jaewon was cold, ________ he put on a coat.

2. Maria tried to read a novel in French,________ it was too difficult.

3. To get from Vancouver to Victoria, you can fly, ______ you can ride the ferry.

4. I bought a bottle of wine,_______ we drank it together.

5. The waiter was not very nice,_________ the food was delicious.

6. I went to buy a Rolling Stones CD, ________ the shop didn't have it.

7. Anna needed some money, ________ she took a part-time job.

8. There's so much rain lately! Maybe it's because of El Nino,_____ maybe it's just coincidence.

9. Julie has a guitar, ________ she plays it really well.

10. The concert was cancelled, ______ we went to a nightclub instead.

I will be late today ________ my car has broken down.

? though

? because

________ my wife likes to travel abroad, I prefer to stay at home for my vacations.

? Whereas

? Since

I don't drink coffee ________ it makes me nervous.

? although

? as

Paula got the job ________ she had no experience.

? as

? even though

Jun couldn't buy any Christmas presents ________ he didn't have any money.

? even though

? because

________ it was raining, I didn't get wet.

? Although

? Because

Jerry passed the exam first time ________ I had to retake it three times.

? as

? while

________ Mei Li doesn't speak English, she can't go to university in Canada.

? Since

? Whereas

Робота над текстом за профілем спрямування: Evolution

People have always been curious about the creator of all animals and plants. There have been many divine^3, theories about how people came into being. However, research findings have proved that all animals including human beings have evolved from primitive ancestors. In 1859 Charles Darwin put forward his theory of evolution which claimed that all animals changed and developed during a continuous process. This process is brought about by the species¹¹ gradually adapting¹² to the demands of its environment, through a gradual genetic change.

To understand this complicated process some theoretical back-ground is necessary.

Inside each of our body's cells, there is a complex substance known as DNA. It looks like a very twisted ladder and its full name is deoxyribonucleic acid^.. Sections of DNA are known as genes. They give instructions about when different types of cells should develop, and whereabouts in the body they should be. DNA bears the genetic code which is a tremendously complicated set of instructions to the cells in the body, so that they will know how to develop. As a result of these complex instructions, we develop specialized liver cells, heart cells, hair cells, skin cells, and all other different types of cells which make up a body.

Larger strands of DNA are known as chromosomes. They are arranged in pairs. However, an ovum, a female cell capable of developing into a baby as well as a male cell which should fertilize it have only half of the chromosomes. In this way, when organisms reproduce themselves sexually, — by combining sperm from one parent with ova from another, — the new individual possesses characteristics of both parents.

The new combination of characteristics may be particularly beneficial.

The child may inherit the very best features of its parents and be healthier, stronger and fitter. Sometimes, there are slight mistakes made in the copying. When the special reproductive cells are made, and these can result in the new individual being different in someway. These mistakes are known as genetic mutations and sometimes are very beneficial. When these beneficial changes occur, evolution happens.

Every organism is in competition with other members of its species. So anything which helps this plant or animal to get an edge over the competition will be useful. The individuals with beneficial characteristics are more likely to survive if some natural change happens. This is known as natural selection which is all about the survival of the fittest — and the fittest is the one which is best adapted to its environment. It should be clear now that it is a mistake to think of evolution as a straight-line development leading up to the human being. This is only one of many different branches of evolution.

Vocabulary

1. curious — допитливий

2. creator — творець

3. divine /di'vain/ — божественний

4. research — дослідницький

5. findings — висновки

6. prove./pru:v/ — доводити, засвідчувати

7. human being /'hju:man 'bi:in/— людська істота

8. evolvei /i' volv/ — еволюціонувати

9. ancestor — предок

10. process /'prouses/ — процес

11. species — вид (рід)

12. adapt — пристосуватися

13. environment — довкілля

14. genetic — генетичний

15. background — інформація

16. cell /sel/ — клітина (біол.)

17. acid — кислота 18)gene—ген

19. whereabouts — місцезнаходження

20. tremendous — величезний

21. chromosome — хромосома

22. ovum — яйцеклітина

23. female /'fi:meil/ — жіночий

24. male /meil/ — чоловічий

25. fertilize /'f3:telaiz/ — запліднювати

26. beneficial — сприятливий

27. inherit /in'herit/— успадкувати

28. genetic mutation /d3e'netik mju:'teisn/ — генетична мутація

29. occur/з'кз:/ — траплятися, мати місце З 0) survive /se' vaiv/ —виживати

31) selection — відбір

1. Choose the best answer.

1. He is a .. . person, he always asks questions.

a) tremendous b) beneficial c) divine d) curious

2. The three species evolved from a single ... .

a) process b) ancestor c) genetic mutation d) ovum

3. These . . . influence the colour of the eyes.

a) genes b) cells c) ova , d) acids

4. The ... of this tradition are unknown.

a) origins b) selections c) findings d) environments

5. Flowers are often ... by bees as they gather nectar.

a) survived b) inherited c) proved d) fertilized

6. Fresh air is ... . . for your health.

a) fertilizing b) beneficial c) research d) tremendous

7. Can you give me more ... on the companies' financial position. a) process b) background c) whereabouts d) selection

2. Give the English equivalents to the following words: пристосуватись до довкілля, природний відбір, дослідницький центр, генетична мутація, жіночий, чоловічий, божественний, творець всесвіту, успадкувати найкращі якості, траплятися.

3. Give the Ukrainian equivalents to the following words:

Information, acid, ovum, to survive, whereabouts, tremendous, chromosome, to fertilize, cell

4.Discussion questions.

1. Do you believe that God created the Universe?

2. Do you agree with Darwin's theory? Justify your answer.

3. Is the gradual development of the human being the main achieve­ment of evolution? Justify your answer.

Література:

1. Барановська Т.В. Граматика англійської мови. Збірник вправ: Навч. посібник. Видання друге, виправлене та доповненею – Мова англ., укр. – Київ: ТОВ “ВП Логос-М», 2007. – 384с.

2. Л.В. Мисик, А.Л. Арцишевська, Л.Р. Кузнєцова, Л.Л. Поплавська. Англійська мова. Комунікативний аспект. / За ред. доц. Мисик Л.В. – Підручник. – К.: Атіка, 2000. – 368с.

3. Гужва Т. М. Англійська мова: Розмовні теми: Навч. посіб. Для студентів фак. Інозем. Філології, університетів, ліцеїв, гімназій та коледжів. – Харків: Фоліо, 2005. – 414с.

4. Бессонова І. В. Англійська мова (за професійним спрямуванням). Навчальний посібник для дистанційного навчання. – К.: Університет «Україна», 2005. – 263с.

Практичне заняття 3

Тема: Послуги працівників готелю.

1. Read, translate and try to retell the text

Guest Service

Hotels offer a variety of services to their guests. The most traditional are laundry service (clothes washing) and valet service (shoe shining and clothes dry-cleaning and pressing), although some hotels run them on the do-it-yourself basis. A big hotel will also have a restaurant, a bar and a coffee shop, a bookstore or a newsstand, a gift shop selling a variety of souvenirs, and a drugstore providing the guests with medicine and cosmetics. At a luxury hotel one can often find a barber's shop and a beauty salon. The guests might also need the services of a car rental agency, to be able to rent a car through the hotel. Many hotels provide a free morning paper and free drinks ("cocktails") in the afternoon.

Local phone calls are usually free, long distance calls are added to the room bills, and are 2 to 3 times more expensive than from a pay-phone down in the lobby. You can also order various services from the front desk by dialing "0".

A number of hotel staff relies on tips to raise their wages. The bellman expects up to $1 per bag for taking your baggage to your room. The hotel doorman gets at least 50 cents if he summons a taxi (and of course your taxi driver should be given 15 per cent of fare!). Chambermaids usually receive a few dollars if you stay at a hotel for several days, or else you may leave a dollar note under an ash-tray as you leave the room every morning. In restaurants and nightclubs you are expected to tip 15 to 20 per cent of the bill (before taxes are added). No tipping is required for elevator operators or hotel desk clerks.

Tipping allows you to reward good service. On the other hand, if the service has been bad n у tip need be left. It is a good idea to consider all these expenses when you are anticipating the cost of your stay at a hotel.

Answer the following questions to the text

1. What kind of services can hotels offer to their guests?

2. What is valet service?

3. What can a person find at a luxury hotel?

4. What is the difference between local and long distance calls?

5. How can you order various services?

6. Why does a number of hotel staff rely on tip?

7. What is the purpose tipping?

8. Does a tip given to a bellman, a doorman and a chambermaid differ?

9. Is tipping required everywhere at a hotel?

Find equivalents in the text

Прання та прасування одягу, газетний кіоск, аптека, агентство з прокату автомобілів, міжміський дзвінок, телефон-автомат, набирати номер, чайові, викликати таксі.

Граматичний матеріал: Perfect-Continuous

Ex 1. EXAMPLES:

1. Actions that started in the past and continue in the present.

a. We have been waiting for you all day.

b. She is tired. She has been working all day.

c. They have been studying since 5 o’clock.

2. Actions that have just finished, but we are interested in the results:

a. It's been raining and my hair is still wet.

b. I’ve been reading all afternoon. I’ve just finished the book.

c. Who's been sleeping in my bed?

Ex 2. Put the verbs into the correct form (present perfect progressive).

He (work) in this company since 1985.

I (wait) for you since two o'clock.

Mary (live) in Germany since 1992.

Why is he so tired? He (play) tennis for five hours.

How long (learn / you) English?

We (look for) the motorway for more than an hour.

I (live) without electricity for two weeks.

The film (run / not) for ten minutes yet, but there's a commercial break already.

How long (work / she) in the garden?

She (not / be) in the garden for more than an hour.

Ex 3. Fill the gaps with the verb in brackets using the past continuous or the past perfect continuous.

1 When I asked Carlos if he wanted to go out, he said he couldn't because he _____________________________________ an assignment. ( finish )

2 Scarlett came into the room panting. She _____________________________________ round the park. ( jog )

3 Scarlett wasn't in. She _____________________________________ around the park. ( jog )

4 I _____________________________________ a bath when I suddenly had a great idea. ( have )

Робота над текстом за профілем спрямування: ESTER

It has already been explained, that an ester is the product formed by the reversible reaction between an acid and an alcohol. If an acid and an alcohol are mixed a condition of equilibrium will eventually be setup when the rates of the direct reaction (esterification) and reverse reaction (hydrolysis) are equal. It follows from the law of mass action that an increase in the molecular concentration of anyone of the, re-acting substances will displace the equilibrium in the opposite direction. Any excess of water will diminish the proportion of ester present at equilibrium. Consequently, in the preparation of esters, it is necessary as a rule to use the anhydrous acid and alcohol in order to obtain good yields, and the reaction is usually carried out in the presence of an acid catalyst (concentrated sulphuric acid or dry hydrogen chloride).

An ester may be almost completely hydrolyzed if it is heat-ed with water, provided that a large enough proportion of water is used. The hydrolysis is usually slow, but is catalyzed by acids. It becomes complete if a dilute solution of an alkali is used instead of water, for the acid produced by hydrolysis is neutralized by the alkali as fast as it is formed, and so can take no further part in the reaction. Most esters of organic acids are pleasant — smelling, volatile liquids and many of them are used in perfumery and in the production of artificial flavouring agents.

Ethyl acatale is a typical example of an ester of an organic acid. It is formed when acetyl chloride or acetic anhydride acts on ethyl alcohol. Ethyl acetate is prepared by the interaction of alcohol and glacial acid in the presence of concentrated sulphuric acid.

Ethyl acetate is a colorless, mobile liquid, with a pleasant fruity odour. Its weight per ml is 0.9 and it boils at 77. It is soluble in water and is miscible with alcohol, ether and chloroform, forming neutral solutions. When ethyl acetate is boiled with water under reflux condensation, it slowly undergoes hydrolysis.

Answer the question:

1) What can you say about ester and its main features?

Література:

1. Барановська Т.В. Граматика англійської мови. Збірник вправ: Навч. посібник. Видання друге, виправлене та доповненею – Мова англ., укр. – Київ: ТОВ “ВП Логос-М», 2007. – 384с.

2. Л.В. Мисик, А.Л. Арцишевська, Л.Р. Кузнєцова, Л.Л. Поплавська. Англійська мова. Комунікативний аспект. / За ред. доц. Мисик Л.В. – Підручник. – К.: Атіка, 2000. – 368с

Практичне заняття 4

Тема: Види готелів.

Виконайте тренувальні вправи

Ex.1. Fill the blanks with the missing remarks.

1. Have you got any vacant rooms? -...

2. How much is it? -

3. Well, the price is reasonable, I think. -

4. What should I do with this form?

5. Get my bill ready. I'm leaving in two hours.

6. Can I have breakfast in my room? -

7. My name is Oleh Marchenko. I believe you have a room for me. -

8. Is there a shower?

Ex.2. Think over the questions to which the following sentences are the answers.

1 ?- Single or double?

2 ? -I sent you a cable: Please, Reserve two single rooms for 27^th.

3. ? - For about five days.

4. ? - Certainly. The bellboy will help you with your, luggage.

5 ? - The lift is around the corner.

6 , ? - You may order your breakfast by phone.

7 ? ~- Dinner is from 6 or 7.

8. .;..... ? - The room must be vacated in two hours..

Ex.3 Answer the questions.

1. Where do people usually stay when they come to a town in which they don't live?

1. Have you ever put up at a hotel?

2. Which hotel in your town would you recommend to your friend?

3. Why is it good to reserve rooms in advance? In what way can you do it?

4. What are the visitors required to do when they check in (check out)?

5. What services does a guest get at a modern hotel?

6. Can meals be served in the room?

7. What is meant by "bed & breakfast"?

8. What are the duties of the receptionist (maid, bellboy, porter)?

Ex.4. Answer the receptionist's questions.

1. Will this room suit you, sir?

2. Will you have lunch just now, madam, or would you like to have a rest first?

3. May I ask you, sir, how many days are you planning to stay with us?

4. Would you like your meals served in your room or would you rather come to the restaurant?

5. Have you rung, sir? Anything wrong?

6. I'm afraid we're packed full. Will a room without a shower and telephone be all right?

Ex.5. Agree or disagree with the following.

1. When you leave the hotel you must pay the hotel bill.

2. When you travel in summer it is best to reserve rooms in advance.

3. The porter is the person who keeps the rooms in order.

4. If the guest wants his breakfast in his room, the reception clerk helps.

5. The guest must leave the key at the desk when going out.

6. Suites are usually the cheapest rooms in hotels.

7. Nowadays a TV is usually found in each room.

8. The maid must do the room every day.

Ex.6. Complete the following sentences with the appropriate word.

1. A hotel worker who stands by the door and helps the visitors to get out of the car is called: .

1. A hotel worker who receives new guests and gives them a room is called :

3. A hotel worker who keeps the rooms in order is called:

4. A hotel worker who receives and gives the keys is called:

Ex.7. Say the following in English.

1. -Добрий день. Я хотів би зупинитйся у вашому готелі» Мені xoтілося б номер на одного з ванною і телефоном.

2. Ви замовляли у нас номер?.- Так,я послав лист на номер з 12 вересня. Ось лист-підтвердження.

2. - Так, усе гаразд. Заповніть, будь ласка, форму.

1. - Я розраховую пробути у вашому готелі тиждень. Ви не будете заперечувати, якщо я сплачу рахунок, коли буду виписуватись?

2. - Звичайно, як Вам зручно. 1.- Якщо ви кажете, що ваш готель переповнений, чи не могли б ви порекомендувати мені інший готель? 2. - Звичайно, є вільні номера в «Інтуристі».

1. - Я виїжджаю через півгодини. Попросіть, будь ласка, портє віднести до холу мій багаж і викликати таксі. І підготуйте рахунок.

2. - Звичайно, сер.

Граматичний матеріал: Узгодження часів.

Ex. 1. Convert the following statements into indirect speech.

1. John said: "I met them at the airport yester­day." 2. He said: "I shall come to the party if I am free tomorrow." 3. She said: "I shall go to the cin­ema in the evening if I am not very tired." 4. My mother said to me: "It will be difficult for you to get up tomorrow if you don't go to bed at once." 5. Nina said: "I like music and I listen to it every evening before going to bed." 6. My aunt said: "I shall not be thirsty if I eat some grapes." 7. Moth­er said to us: "Don't go out before I return." 8. My sister said: "I shall be neither hungry nor thirsty if I have a cup of tea with a sandwich." 9. Mary said: "Don't switch on TV, Fred, I am working." 10. The teacher said to us: "You will have to work hard tomorrow." 11. My girl-friend said to me: "I shall not be able to go for a walk with you today, because I am very busy." 12. She said to me: "How long are you going to stay in the country?" 13. He said to me: "I like to go to the canteen during the break." 14. He asked me: "When will you go to the canteen?"

Робота над текстом за профілем спрямування: Disabled people

Sad as it is, every year thousands of children are born with mental disorders and physical deformities, thousands of people meet with accidents. However, only in a few civilized states the problems and needs of the disabled are given proper attention and care. In the remaining countries, including Ukraine, discrimination against people with physical and mental disabilities is still being practiced in many areas of social life.

For decades the handicapped have been refused their basic rights. Their job applications were turned down, their active participation in business life has been disallowed on most occasions and there has been little interest in their convenience in public transport. But the less fit part of society wants to be treated in the same way as healthy people and to be normal members of society. They do not expect our mercy but rather understanding and acceptance. For this reason, these people should first be helped to develop their skills and abilities in order to get a job. This is very important because work gives sense and direction to their lives.

It is also very important for us to change our own attitude towards the handicapped. They need our help and support and we should not treat them as inferior, worse people.

What else can be done for them? There should be more schools where disabled children can learn together with fit ones. Also in public buildings there should be ramps for wheelchairs.

There should be special invalid cars which enable the handicapped to enjoy greater mobility. We should do everything to make the life of the disabled easier and more comfortable; we should remember that no one has insurance against becoming disabled.

Vocabulary

1. mental disorders — розумовий розлад

2. physical — фізичний, матеріальний, тілесний

3. deformity — каліцтво

4. disabled people — непрацездатні люди, інваліди

5. attention — увага

6. care — піклування, турбота

7. discrimination — дискримінація

10) disability — фізична неспроможність, безсилля, непрацездатність

11. the handicapped — люди, які мають розумові або фізичні вади, інваліди

12. refuse — відмовити

13. right — право

14. application — заява

15. turn down — відмовити

16. participation — участь

17. occasion — випадок

18. convenience — зручність, вигода

19. expect — сподіватися, чекати

20. mercy— милосердя

21. understanding — розуміння

22. acceptance визнання, сприймання (чогось)

23. reason-— причина

24. skill — майстерність

25. abilities — здібності

26. in order to ...— для того, щоб

27. get a job — отримати роботу

28. change — змінити

29. attitude — відношення, ставлення

30. support — підтримка

31. inferior — тут: неповноцінний

32. ramp — скат, спуск (Push a wheelchair up/down a ramp).

1. Are these sentences true (T) or false (F), according to the text?

1. The main source of physical deformities is road accidents.

2. The disabled are discriminated against in all countries of the world.

3. Disabled people take an active part in business in Ukraine.

4. The handicapped want us to be merciful to them.

5. The disabled should be helped to get a job, first of all.

6. Disabled children should study in separate schools, apart from ordi­nary children.

7. People with physical deformities should not go out because they can hurt themselves.

2. Give the English equivalents of the following words:

заява , зручність , милосердя, належність,ставлення,визнання, участь, майстерність, випадок, сподіватися, цивілізовані держави.

3. Give the Ukrainian equivalents to the following words:

Disability, deformity, reason, society, to refuse, mental disorders, to turn down, care .

Література:

1. Барановська Т.В. Граматика англійської мови. Збірник вправ: Навч. посібник. Видання друге, виправлене та доповненею – Мова англ., укр. – Київ: ТОВ “ВП Логос-М», 2007. – 384с.

2. Л.В. Мисик, А.Л. Арцишевська, Л.Р. Кузнєцова, Л.Л. Поплавська. Англійська мова. Комунікативний аспект. / За ред. доц. Мисик Л.В. – Підручник. – К.: Атіка, 2000. – 368с.

3. Гужва Т. М. Англійська мова: Розмовні теми: Навч. посіб. Для студентів фак. Інозем. Філології, університетів, ліцеїв, гімназій та коледжів. – Харків: Фоліо, 2005. – 414с.

4. Бессонова І. В. Англійська мова (за професійним спрямуванням). Навчальний посібник для дистанційного навчання. – К.: Університет «Україна», 2005. – 263с.

Модуль самостійної роботи:

1. Пасивний стан.

2. Презентація рекламного проспекту готелю.

3. Обговорення теми «Приватні готелі: недоліки та переваги».