Guest Service

Hotels offer a variety of services to their guests. The most traditional are laundry service (clothes washing) and valet service (shoe shining and clothes dry-cleaning and pressing), although some hotels run them on the do-it-yourself basis. A big hotel will also have a restaurant, a bar and a coffee shop, a bookstore or a newsstand, a gift shop selling a variety of souvenirs, and a drugstore providing the guests with medicine and cosmetics. At a luxury hotel one can often find a barber's shop and a beauty salon. The guests might also need the services of a car rental agency, to be able to rent a car through the hotel. Many hotels provide a free morning paper and free drinks ("cocktails") in the afternoon.

Local phone calls are usually free, long distance calls are added to the room bills, and are 2 to 3 times more expensive than from a pay-phone down in the lobby. You can also order various services from the front desk by dialing "0".

A number of hotel staff relies on tips to raise their wages. The bellman expects up to $1 per bag for taking your baggage to your room. The hotel doorman gets at least 50 cents if he summons a taxi (and of course your taxi driver should be given 15 per cent of fare!). Chambermaids usually receive a few dollars if you stay at a hotel for several days, or else you may leave a dollar note under an ash-tray as you leave the room every morning. In restaurants and nightclubs you are expected to tip 15 to 20 per cent of the bill (before taxes are added). No tipping is required for elevator operators or hotel desk clerks.

Tipping allows you to reward good service. On the other hand, if the service has been bad n у tip need be left. It is a good idea to consider all these expenses when you are anticipating the cost of your stay at a hotel.

2. Answer the following questions to the text

1. What kind of services can hotels offer to their guests?

2. What is valet service?

3. What can a person find at a luxury hotel?

4. What is the difference between local and long distance calls?

5. How can you order various services?

6. Why does a number of hotel staff rely on tip?

7. What is the purpose tipping?

8. Does a tip given to a bellman, a doorman and a chambermaid differ?

9. Is tipping required everywhere at a hotel?

3.Find equivalents in the text

Прання та прасування одягу, газетний кіоск, аптека, агентство з прокату автомобілів, міжміський дзвінок, телефон-автомат, набирати номер, чайові, викликати таксі.

ІІ. Робота над текстом за професійним спрямуванням.

1. Прочитайте та перекладіть текст українською мовою. Випишіть та перекладіть незнайомі слова.

Scrapbooking is a method for preserving personal and family history in the form of a scrapbook. Typical memorabilia include photographs, printed media, and artwork. Scrapbook albums are often decorated and frequently contain extensive journaling. Scrapbooking is a widely practiced pastime in the United States. Beginning in the 15th century, commonplace books, popular in England, emerged as a way to compile information that included recipes, quotations, letters, poems and more. Each commonplace book was unique to its creator's particular interests. Friendship albums became popular in the 16th century. These albums were used much like modern day yearbooks, where friends or patrons would enter their names, titles and short texts or illustrations at the request of the album's owner. These albums were often created as souvenirs of European tours and would contain local memorabilia including coats of arms or works of art commissioned by local artisans. Starting in 1570, it became fashionable to incorporate colored plates depicting popular scenes such as Venetian costumes or Carnival scenes. These provided affordable options as compared to original works and, as such, these plates were not sold to commemorate or document a specific event, but specifically as embellishments for albums. In 1775, James Granger published a history of England with several blank pages at the end of the book. The pages were designed to allow the book's owner to personalize the book with his own memorabilia. The practice of leaving pages to personalize at the end of books became known as grangerizing. Additionally, friendship albums and school yearbooks afforded girls in the 18th and 19th centuries an outlet through which to share their literary skills, and allowed girls an opportunity to document their own personalized historical record previously not readily available to them.

2. Дайте відповіді на запитання.

1. What is the word “scrapbooking”?

2. What did scrapbook include?

3. What is grangerizing?

2. Перекладіть слова та словосполучення. Підготуйте їх до словникового диктанту:

Memorabilia

Artwork

Commonplace book

To decorate

Recipe

Quotation

Unique

Fashionable

Colored plates

To depict

ІІІ. Граматичний матеріал

Тема: Пасивний стан

Вправа 1. Перепишіть речення у пасивному стані:

Model: They grow wheat here. – Wheat is grown here.

1. The girls water the flowers every day.

2. We don’t discuss such questions at our meetings.

3. My sister teaches me English.

4. They will not finish the work tomorrow.

5. Mary has lost her keys.

6. Our music teacher was conducting the orchestra.

7. The travelers made camp not far from the village.

8. His assistant will meet the delegation.

Вправа 2. Оберіть потрібну форму дієслова:

1. The house (is built/are built/ was built/will be built) by my husband’s great-grand father in 1790.

2. as a result of an earthquake, the house there (is burned down/ are burned down/ was burned down/ will be burned down) and her parents and brothers and sisters all lost their lives.

3. While I was sitting there a note (is brought/ has brought/ was brought/had brought) me from the house.

4. I don’t want to stop here. I (recognize/ will recognize/will be recognized).

5. The room (is cleaning/ has cleaned/ is being cleaning/has been cleaned) now.

Практичне заняття № 4

Тема: Види готелів.

І. Робота над текстом за темою заняття.