211 Група фтсо

ІV Семестр

Vіі. Змістовий модуль „Готельний сервіс”

Практичне заняття 1-2

Тема: В готелі. Резервація готелю (реєстрація і виписка з готелю).

І. Робота над текстом за темою заняття

1. Прочитайте та перекладіть текст. Випишіть та вивчіть незнайомі слова за темою практичного заняття.

When you come to another country or city you can stay at your friend’s house or a flat. But if you haven’t got any relatives or friends you may stay at a hotel. There are 2 sorts of hotels: at the seaside and in city. The hotels at the seaside usually occupy big territory. And the services and facilities are usually better there then in city hotels. You can get more things free. At the seaside hotels food is also served usually 2 of 3 times a day and in city hotels you can get only breakfast. Before you arrive somewhere you can make arrangements of a room at the hotel you would like to choose. You can call to the hotel or send them a fax or e-mail. This information you can find in the advertisement. If you did not do it beforehand, when you arrive at the hotel it is necessary to come up to the reception desk. There a person can order a room. First of all you must fill in an arrival card. In this card you must give information about yourself: your name and surname, telephone number and address besides it is necessary to point out how long you are going to stay here.

Among the seaside hotels the best ones are with club system. Usually on the territory of such hotels there is 4-5 storied building with single rooms, double rooms, and suites and separate family cottages. The area of such hotels is usually very big about 50 hectares. Club system allows taking any soft drinks, food 24 hours a day for free, because everything is included into the price of the tour. There are all day room services, dry cleaners, laundries. In the rooms there is a refrigerator, bathroom, a satellite TV and direct dial phone. Such hotels also have their own place on the beach with comfortable sun beds .You can spend time riding horses, playing tennis, golf, polo, visiting shops, which are usually situated in the territory of the hotels. In the evenings you can go to the disco or to the restaurant. The menu in the restaurants including different cuisines such as French, Spanish, Chinese, Turkish, Russian and so on. You can order a yacht tour to some historical places (if any) or ask for some other services. After visiting such hotels you’ll return home happy and refreshed.

2. Дайте відповіді на запитання:

1) Where can you stay when in another country?

2) What sorts of hotels are listed in the text?

3) What other kinds of hotels can you list? Find them additionally.

4) How can you reserve a hotel room?

5) What is an arrival card?

6) What kinds of rooms can be at the hotel?

7) What services are there at the hotel?

3. Прочитайте те перекладіть діалог. Вивчіть його у парі.

Receptionist:	—	Good afternoon, San Felice Hotel. May I help you?
Mrs Ryefield:	—	Yes. I´d like to book a room, please.
Receptionist:	—	Certainly. When for, madam?
Mrs Ryefield:	—	March the 23rd.
Receptionist:	—	How long will you be staying?
Mrs Ryefield:	—	Three nights.
Receptionist:	—	What kind of room would you like, madam?
Mrs Ryefield:	—	Er... double with bath. I´d appreciate it if you could give me a room with a view over the lake.
Receptionist:	—	Certainly, madam. I´ll just check what we have available. . . Yes, we have a room on the 4th floor with a really splendid view.
Mrs Ryefield:	—	Fine. How much is the charge per night?
Receptionist:	—	Would you like breakfast?
Mrs Ryefield:	—	No, thanks.
Receptionist:	—	It´s eighty four euro per night excluding VAT.
Mrs Ryefield:	—	That´s fine.
Receptionist:	—	Who´s the booking for, please, madam?
Mrs Ryefield:	—	Mr and Mrs Ryefield, that´s R-Y-E-F-I-E-L-D.
Receptionist:	—	Okay, let me make sure I got that: Mr and Mrs Ryefield. Double with bath for March the 23rd, 24th and 25th. Is that correct?
Mrs Ryefield:	—	Yes it is. Thank you.
Receptionist:	—	Let me give you your confirmation number. It´s: 7576385. I´ll repeat that: 7576385. Thank you for choosing San Felice Hotel and have a nice day. Goodbye.
Mrs Ryefield:	—	Goodbye.

ІІ. Робота над текстом за професійним спрямуванням