- •Уо «белорусский государственный экономический университет»
- •Contents
- •Part I unit I. The Hotel Industry Read and Learn
- •Text 1 the structure of hotel industry
- •Read and Discuss Text 2 the golden bay star hotel
- •Read and Translate Text 3 the lodging industry
- •Unit II. The Restaurant Business Read and Learn
- •Text 1 the sructure of restaurant business
- •Read and Discuss Text 2 Take a Break at a World Famous Restaurant - “McDonald’s”
- •Read and Translate Text 3 the food service industry
- •Unit III. Career in Hospitality Read and Learn
- •Text 1 working in hospitality industry
- •Read and Discuss Text 2 my interest in hotel business
- •Read and Translate Text 3 hotel career management
- •Self-Check Test
- •Additional texts for reading and discussing
- •1. Fast food: standardization & marketing
- •2. Types of room service
- •3. The humburger: it comes from where?
- •4. The guest room payment
- •Part II unit IV. The Front Office Read and Learn
- •Text1 the front desk
- •Read and Discuss about my job
- •Read and Translate Registration
- •Unit V. The Back of the House Read and Learn
- •Text 1 food and beverage service
- •Read and Discuss Text 2
- •Waiter for a week
- •Read and Translate Text 3 providing meals and drinks
- •Unit VI. Technology in Hospitality Read and Learn
- •Text 1 technology in hospitality
- •Read and Discuss Text 2 the use of technology in hospitality
- •Read and Translate Text 3 utell international
- •2. Найдите правильное предложение.
- •3. Определите ряд, в котором не все слова относятся к одной теме.
- •10. Укажите номер подчеркнутого фрагмента, в котором допущена ошибка.
- •1. Informational basis of hospitality industry
- •2. Guest information management
- •3. Night audit
- •4. High-Tech Investments
- •5. The Role of Architecture in Hospitality
Read and Translate Text 3 utell international
Utell International is the travel industry's partner, working with hotels and travel agents in every corner of the globe. With a choice of over 6,500 hotels offering a choice of over 1.25 million rooms in over 170 countries, Utell International offers travel agents and all their clients, the most comprehensive hotel reservation system in the world.
As part of the internationally recognized Reed Travel Group, Utell International was established more than 60 years ago. Through this association and its long experience in the travel industry, Utell is a rich and valuable source of information and advice to travel agents around the world.
Travel agents globally can rely on Utell International for all their booking requirements at literally thousands of business and leisure properties, covering everything from tourist to deluxe accommodation, from small independent hotels with twenty rooms to international chains with hundreds of rooms. Whether agents want to book one night in New York, two weeks in Mombassa, or a tour of business centres in the far east, Utell International can solve all agents' accommodation needs at once.
State-of-the-art technology, sophisticated links with the world's most advanced travel agency and airline booking systems, a database constantly updated and containing full details of the facilities offered by all of Utell's hotels, combine to offer agents unparalleled service and information.
As would be expected from a company that handles such a huge volume of business, its own office network spans the entire world with three regional headquarters in London, Singapore and Omaha; additionally, travel agents have access to expert local knowledge and support through Utell's extensive network of sales and marketing staff in 48 reservation sales and marketing offices in major cities world-wide.
Many Utell hotels are also connected to Utell Link a dedicated system which ensures the information is up-to-date and enables written details of the reservation to be transmitted directly to the hotel.
As well as offering the industry's most sophisticated voice reservations network, Utell’s unique information and booking service is also available through all of the world's major distribution systems being connected to Amadeus / System One, Galilieo, Apollo, Sabre, Fantasia, Worldspan and Abacus. Agents simply access UI in every case. Utell is also connected to every other major national airline and electronic reservation system and provides a network of GDS helpdesks to assist in the resolution of queries. At the forefront of technology, Utell is actively developing enhanced, more productive reservation systems for the future as well as investing in new distribution channels.
No matter where in the world, agents clients may want to stay, no other hotel reservation system offers so much choice through so many different channels of communication.
Utell International extends far beyond a comprehensive reservation system, it offers a variety of products and services tailor-made to respond to agents' needs world-wide: it promotes its hotels electronically by GDS promotions and electronic directory advertising, as well as by print promotions: some examples include the DESTINATION promotions, aimed to increase leisure business at hotels. Each 'Destination’ promotion features a selected number of hotels offering special packages and exclusive rates designed to attract the leisure traveller; Destinations range form a city like New York, to a region like California to an entire country like Brazil. Full colour Destinations flyers in local language are mailed to selected travel agents.
Notes
choice – выбор
comprehensive hotel reservation system – универсальная система бронирования
internationally recognized –всеобще признанная
experience – опыт, знания
valuable source – ценный источник
rely on – полагаться на
literally – буквально
at once – сразу, незамедлительно
state-of-the-art – сверх современный
sophisticated – передовой
database – база данных
updated – улучшенный, усовершенствованный
unparalleled –, не имеющий себе равного, беспримерный
huge – огромный
span – охватывать, распространяться
expert - зд. квалифицированный
dedicated system – узкоспециализированная, специальная
enable – давать возможность
transmit directly to – отправлять непосредственно к-л
query – запрос (информации)
enhanced – улучшенный, усовершенствованный
channels of communication – каналы коммуникации
extend – распространяться
tailor-made – сделанный по индивидуальному заказу
respond to – реагировать
destination – страна, регион, пункт назначения
flyer – рекламная листовка
Self-Check Test
TEST
Выберите правильный термин к данному определению.
__________________ provides the consumer with an avenue to locate a hotel of choice in a certain location.
a) global distribution system c) direct guest contact
b) central reservation system d) direct travel agent contact