- •Уо «белорусский государственный экономический университет»
- •Contents
- •Part I unit I. The Hotel Industry Read and Learn
- •Text 1 the structure of hotel industry
- •Read and Discuss Text 2 the golden bay star hotel
- •Read and Translate Text 3 the lodging industry
- •Unit II. The Restaurant Business Read and Learn
- •Text 1 the sructure of restaurant business
- •Read and Discuss Text 2 Take a Break at a World Famous Restaurant - “McDonald’s”
- •Read and Translate Text 3 the food service industry
- •Unit III. Career in Hospitality Read and Learn
- •Text 1 working in hospitality industry
- •Read and Discuss Text 2 my interest in hotel business
- •Read and Translate Text 3 hotel career management
- •Self-Check Test
- •Additional texts for reading and discussing
- •1. Fast food: standardization & marketing
- •2. Types of room service
- •3. The humburger: it comes from where?
- •4. The guest room payment
- •Part II unit IV. The Front Office Read and Learn
- •Text1 the front desk
- •Read and Discuss about my job
- •Read and Translate Registration
- •Unit V. The Back of the House Read and Learn
- •Text 1 food and beverage service
- •Read and Discuss Text 2
- •Waiter for a week
- •Read and Translate Text 3 providing meals and drinks
- •Unit VI. Technology in Hospitality Read and Learn
- •Text 1 technology in hospitality
- •Read and Discuss Text 2 the use of technology in hospitality
- •Read and Translate Text 3 utell international
- •2. Найдите правильное предложение.
- •3. Определите ряд, в котором не все слова относятся к одной теме.
- •10. Укажите номер подчеркнутого фрагмента, в котором допущена ошибка.
- •1. Informational basis of hospitality industry
- •2. Guest information management
- •3. Night audit
- •4. High-Tech Investments
- •5. The Role of Architecture in Hospitality
Уо «белорусский государственный экономический университет»
Н.М.Падалко
Профессионально ориентированный английский для студентов, изучающих индустрию гостеприимства
English for Students Majoring in Hospitality Industry
Учебно-методическое пособие
по английскому языку
для студентов факультета
Высшая школа туризма
Минск: БГЭУ, 2010
Рецензент: Новик Н.А. заведующая кафедрой профессионально ориентированной английской речи Учреждения образования «Белорусский государственный экономический университет».
Рекомендовано кафедрой профессионально ориентированной английской речи УО «Белорусский государственный экономический университет»
Падалко Н.М.
Профессионально ориентированный английский для студентов, изучающих индустрию гостеприимства/ Н.М.Падалко. - БГЭУ, 2010. –72c.
Данное учебно-методическое пособие направлено на развитие и совершенствование навыков говорения, чтения и перевода по профессиональной тематике факультета Высшая школа туризма. Пособие предназначено для студентов 3-4 курсов ФВШТ очной и заочной форм обучения. Может быть использовано в качестве основного или дополнительного материала.
Contents
PART I.
Unit I. The Hotel Business…………………………………………. 4
Unit II. The Restaurant Business …………………………………… 13
Unit III. Career in Hospitality ……………………………………… 21
Self-Check Test …………………………………………………….. 31
Additional texts for Reading and Discussing ………………………. 33
PART II. WORK IN HOSPITALITY INDUSTRY
Unit IV. Front Office ……………………………………………….. 38
Unit V. The Back of the House …………………………………….. 49
Unit VI. Technology in Hospitality …………………………………. 59
Self-Check Test ……………………………………………………… 66
Additional texts for Reading and Discussing ……………………….. 68
Part I unit I. The Hotel Industry Read and Learn
Read the text; find in it the English equivalents of the following topical words and phrases:
Приемлемая цена; предоставление места в гостинице; не подходят под определение; конкретные потребности; целевой рынок; местоположение; право собственности; в соответствии с; вероятнее всего находятся в живописных и экзотических местах; предполагаемая продолжительность проживания; гостиница для продолжительного проживания; гостиница для проезжающих; уровень услуг; услуги общественного питания; услуга доставки питания в номер; услуги прачечной; предполагается, что гости готовят себе сами; вблизи автомагистрали; на каждую комнату одно парковочное место; частная компания; международная цепь отелей; высокая степень риска; циклический характер спроса; огромные капиталовложения; манипуляции с недвижимостью; прибыль от продаж; выгода от налогообложения,
Text 1 the structure of hotel industry
The Hotel Proprietor’s Act 1956 provides a clear definition of a hotel: an establishment held out by the proprietor as offering food, drink and sleeping accommodation to any traveler willing to pay a reasonable sum for the services and facilities provided.
As a consequence, while there are other types of establishments which also provide accommodation services (hospitals, university hostels), they do not come under the definition of hotels because they do not cater for the specific needs of travellers.
Hotels can be classified into different types according to their target market, size, location, facilities or ownership. One way of classifying a hotel is according to the type of guest it caters for. Hotels can be divided into commercial, tourist and resort properties. Hotels which offer drink and accommodation to travelling business people are called commercial hotels. Tourist hotels, on the other hand, offer services to people travelling for pleasure. Resort hotels also provide services to people travelling for pleasure and are more likely to be found at picturesque and exotic spots.
Hotels can also be divided into residential hotels and transient hotels on the basis of the expected length of stay of their guests. Residential hotels provide accommodation for guests staying for a long time, while transient hotels are used by guests who stay only for one or two nights.
Hotels can be classified according to where they are located – city centre hotels, suburban hotels, resort hotels.
Some hotels may be classified with respect to their size. Small hotels have fewer than 100 rooms, medium-sized hotels normally between 100 and 200 rooms, while large hotels usually have more than 200 rooms.
Hotels also differ in their standards of services and in the facilities which they offer: full-service hotels, budget hotels, and self-catering hotels.
A full-service hotel provides a wide selection of guest services in addition to accommodation, such as food and beverage service, room service, laundry services and business facilities.
Budget hotels tend to provide cheaper and more basic guest-rooms with limited food and beverage services.
Self-catering hotels provide no other service besides basic accommodation. Guests are expected to prepare their own food, clean and tidy their rooms, and do their own laundry. Such hotels may provide food shops in their foyers and microwave ovens in their guest rooms. Most of these hotels are situated close to highways and are often called motels. These hotels are sufficiently large to provide one car-parking space for every room.
Another way to classify hotels is by their ownership. Hotel ownership can be: private – an independent hotel owned by a person, a partnership, or a private company; a local group – several hotels owned by a local company; an international group – hotel which is part of an international chain of hotels.
The hotel business is characterized by a high degree of risk, which primarily is the result of two factors: the cyclical nature of demand and the high degree of capital investment. A greater proportion of profit comes from the manipulation of real estate rather than from the sale of rooms. For example, the great increase in value of the Hilton and Sheraton companies has not come from operating profit but from buying, selling, and tax advantage and in appreciation of value of the hotels with time. The name of the game is financial management and the game is complex.
Task 1. Find in the text answers to these questions
What is the definition of a hotel?
Why do other types of establishments which also provide accommodation services not come under the definition of a hotel?
How can hotels be classified?
What do hotels differ in?
Why is the hotel business characterized by a high degree of risk?
Task 2. Sum up what you’ve learned from the text about
commercial, tourist and resort properties;
residential hotels and transient hotels;
city centre hotels, suburban hotels, resort hotels;
full-service hotels, budget hotels, and self-catering hotels;
hotel forms of ownership: private, a local group, an international group.