Schuman S. - The IAF Handbook of Group Facilitation (2005)(en)
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The IAF Handbook
of Group Facilitation
B E S T P R A C T I C E S F R O M
T H E L E A D I N G O R G A N I Z A T I O N I N F A C I L I T A T I O N
Sandy Schuman
Editor
Copyright © 2005 by the International Association of Facilitators (IAF).
Pages 663–664 constitute a continuation of the copyright page.
Published by Jossey-Bass A Wiley Imprint
989 Market Street, San Francisco, CA 94103-1741 www.josseybass.com
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Library of Congress Cataloging-in-Publication Data
The IAF handbook of group facilitation : best practices from the leading organization in facilitation / Sandy Schuman, editor.
p. cm.—(The Jossey-Bass business & management series) Includes bibliographical references and index.
ISBN 0-7879-7160-X (alk. paper)
1.Group facilitation—Handbooks, manuals, etc. 2. Group decision-making—Handbooks, manuals, etc. 3. Consensus (Social sciences)—Handbooks, manuals, etc. 4. Conflict management—Handbooks,
manuals, etc. 5. Management—Employee participation—Handbooks, manuals, etc. I. Title: International Association of Facilitators handbook of group facilitation. II. Title: Handbook of group facilitation. III. Schuman, Sandy, 1951IV. International Association of Facilitators. V. Series.
HM751.I24 2005 302.3'5—dc22
2004026722
Printed in the United States of America
FIRST EDITION
HB Printing |
10 9 8 7 6 5 4 3 2 1 |
The Jossey-Bass
Business & Management Series
C O N T E N T S
Preface |
xi |
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About the Contributors |
xvii |
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A Superlative Task |
1 |
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P A R T O N E Create Collaborative Client Relationships |
5 |
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O N E The Big Picture: Creating an Ongoing Client Relationship |
7 |
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Nadine Bell, Susan Nurre |
|
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T W O The Skilled Facilitator Approach |
21 |
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Roger Schwarz |
|
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T H R E E Facilitation: Beyond Methods |
35 |
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David Wayne |
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P A R T T W O Plan Appropriate Group Processes |
55 |
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F O U R Eight Ps of Effective Facilitation Planning |
57 |
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and Preparation |
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Jeff Bracken
v
F I V E The Architecture of Participation |
73 |
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Patricia Tuecke |
|
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S I X Building Trust: The Great Enabler |
89 |
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Maria Begoña Rodas-Meeker, Larry Meeker |
|
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S E V E N Facilitation of Group Brainstorming |
103 |
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Paul B. Paulus, Toshihiko Nakui |
|
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E I G H T Promoting Mutual Understanding for |
|
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Effective Collaboration in Cross-Functional Groups |
|
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with Multiple Stakeholders |
115 |
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Sam Kaner |
|
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N I N E A Procedural Analysis of Group Facilitation: |
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A Communication Perspective |
135 |
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Joe Chilberg |
|
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P A R T T H R E E Create and Sustain a Participatory Environment |
153 |
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T E N Graphic Facilitation: The Art of Drawing Out the |
|
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Best in People |
155 |
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David Sibbet |
|
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E L E V E N Creating a Positive Participatory Climate: |
|
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A Meaning-Centered Counseling Perspective |
171 |
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Paul T. P. Wong |
|
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T W E L V E How to Build a Collaborative Environment |
191 |
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David Straus |
|
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vi Contents
T H I R T E E N Effective Strategies for Designing and |
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Facilitating Dialogue |
205 |
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Steven N. Pyser |
|
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F O U R T E E N Dynamic Facilitation: Design Principles |
|
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from the New Science of Complexity |
225 |
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Lisa Kimball, Trish Silber, Nedra Weinstein |
|
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F I F T E E N Facilitating the Whole System in the Room: |
|
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A Theory, Philosophy, and Practice for Managing |
|
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Conflicting Agendas, Diverse Needs, and Polarized Views |
241 |
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Sandra Janoff, Marvin Weisbord |
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S I X T E E N Successfully Facilitating Multicultural Groups |
255 |
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Christine Hogan |
|
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S E V E N T E E N Improvisation in Facilitation |
281 |
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Izzy Gesell |
|
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E I G H T E E N Facilitation of the Future: How Virtual |
|
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Meetings Are Changing the Work of the Facilitator |
295 |
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Lori Bradley, Michael Beyerlein |
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P A R T F O U R Guide Group to Appropriate and |
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Useful Outcomes |
313 |
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N I N E T E E N The Team Start-Up: A Scripted Approach |
|
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to Facilitating the Start of an Effective Work Team |
315 |
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Fred Niziol, Kathy Free
Contents vii
T W E N T Y Facilitating Large Group Meetings That Get |
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Results Every Time |
335 |
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Sylvia James, Mary Eggers, Marsha Hughes-Rease, Roland Loup, Bev Seiford |
|
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T W E N T Y- O N E Facilitating Communication in Group |
|
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Decision-Making Discussions |
351 |
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Dennis S. Gouran, Randy Y. Hirokawa |
|
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T W E N T Y- T W O Consensus Building: Strategies for |
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Resolving Disagreement |
361 |
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Michael Wilkinson |
|
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T W E N T Y- T H R E E Quality Without a Name |
381 |
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Reinhard Kuchenmüller, Marianne Stifel |
|
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T W E N T Y- F O U R Facilitating Participatory Evaluation |
|
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Through Stories of Change |
421 |
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Terry D. Bergdall |
|
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T W E N T Y- F I V E Assessing the Effectiveness of Group |
|
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Decision Processes |
449 |
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John Rohrbaugh |
|
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P A R T F I V E Build and Maintain Professional Knowledge |
457 |
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T W E N T Y- S I X Facilitator Core Competencies as Defined |
|
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by the International Association of Facilitators |
459 |
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Lynda Lieberman Baker, Cameron Fraser
viii Contents