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Schuman S. - The IAF Handbook of Group Facilitation (2005)(en)

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Topola Rural Development Program (TRDP) (Serbia), 430, 433–435, 436, 445–448 Training: adventure, 100; competency-based, 531; to increase collaborative skills of workforce, 198–199. See also Facilitator education; Professional development Transactional analysis, applied to individual

problem behavior in group, 45–46 Transformative participatory evaluation,

425–426

Transparent facilitation, 573–589; beneﬁts of, 573; conditions necessary for success of, 577–583; deﬁned, 573; level of transparency in, 589; neutrality and, 574–577; nonviolent communication (NVC) as tool for, 573–574, 577, 583; techniques for use in, 583–589

True Colors (personality inventory instrument), 40

Trust, 89–101; and emotional bank account, 98; and empowerment, 97; between facilitator and client, 12, 91–92; between facilitator and group, 92–94; IAF Code of Ethics on, 551, 560; importance of, 89–91, 101; level of, in organizations, 96–97; measuring, 95–96; techniques for building, 12, 98–101; within and between groups, 94–95

Uncertainty principle, 599 Understanding: client needs in Big Picture

approach, 17–18; mutual, for multiplestakeholder collaboration, 117, 126–128, 132, 133; personality styles, 38–39

Unilateral control model, 30

U.S. Department of Commerce, 59, 61, 67 Utilization evaluation, 423

Values: core, of International Association of Facilitators, 546; and development of IAF Statement of Values, 551–552; disagreements based on, 361, 363–365; facilitators as role models of, 92; of Skilled Facilitator approach, 25–26. See also International Association of Facilitators (IAF), Statement of Values and Code of Ethics for Group Facilitators

Verbal facilitation, visual facilitation vs., 389–391

Verge, 232 Videoconferencing, 309, 310 Violent agreements, 363, 374

Virtual meetings, 295–311; brainstorming in, 108–109; checklist for, 301–302; cofacilitation of, 302, 304–305, 309; conducting, 302, 304–309; documenting, 309, 311; examples of, 298; and IAF Code of Ethics, 555–556; as opportunity for virtual facilitators, 298–299, 311; organizational context for, 295–297; preparing for, 299–302, 303–304; technology for, 297, 298, 300, 307–309; videoconferencing for, 309, 310

Virtual networks, 295–296 Virtual teams (VTs), 296–297

Vision, in Start-Up meetings, 328–329 Visual facilitation, 381–419; business

context for, 386–388; case studies of, 399–414; deﬁned, 382, 419; future of, 416; and history of visual techniques, 383–385; how to learn, 414–415; methods of working with images in, 392–395; overview of, 383; products of, 486; quality achieved in, 381–382, 395–399; resources on, 419; terms used in, 417–419; verbal facilitation vs., 389–391. See also

Graphic facilitation

Visual language: beneﬁts of, 388, 389; deﬁned, 385, 419; history of use of, 385

Visual thinking style, 15 Visualizers, 391, 419 Visuelle Protokolle, 381, 486

Weighted score technique, consensus decision making, 379

Werkgroep Docenten Onderwijszaken, 488 Western Justice Center, 223

What Color Is Your Personality? (personality inventory instrument), 40

“Who else?” question, 249–252 Whole System Approach, 482 Wilson Learning Company, 15–16

Winning Through Participation (Spencer), 61

Subject Index

659

Work plan, in Start-Up meetings, 331–332 Work product, in Eight Ps approach to prepa-

ration, 58, 63–64

Workshops: dialogues vs., 488; diversity checklist for designing, 257–259. See also Meetings

World Café Community Foundation, 231 World Café process, 161, 231, 235–236

World Vision, leadership education program, 98

“Yes . . . and” principle, 284–286

Zenergy co-operacy approach, 557

660	Subject Index

H O W T O U S E T H E C D - R O M

SYSTEM REQUIREMENTS

PC with Microsoft Windows 98SE or later

Mac with Apple OS version 8.6 or later

USING THE CD WITH WINDOWS

To view the items located on the CD, follow these steps:

1.Insert the CD into your computer’s CD-ROM drive.

2.A window appears with the following options:

Contents: Allows you to view the ﬁles included on the CD-ROM. Software: Allows you to install useful software from the CD-ROM. Links: Displays a hyperlinked page of websites.

Author: Displays a page with information about the Author(s).

Help: Displays a page with information on using the CD. Exit: Closes the interface window.

661

If you do not have autorun enabled, or if the autorun window does not appear, follow these steps to access the CD:

1.Click Start Run.

2.In the dialog box that appears, type d:<\\>start.exe, where d is the letter of your CD-ROM drive. This brings up the autorun window described in the preceding set of steps.

3.Choose the desired option from the menu. (See Step 2 in the preceding list for a description of these options.)

IN CASE OF TROUBLE

If you experience difﬁculty using the CD-ROM, please follow these steps:

1.Make sure your hardware and systems configurations conform to the systems requirements noted under “System Requirements” above.

2.Review the installation procedure for your type of hardware and operating system.

It is possible to reinstall the software if necessary.

To speak with someone in Product Technical Support, call 800–762–2974 or 317–572–3994 M–F 8:30 a.m. – 5:00 p.m. EST. You can also get support and contact Product Technical Support through our website at www.wiley.com/ techsupport.

Before calling or writing, please have the following information available:

•Type of computer and operating system

•Any error messages displayed

•Complete description of the problem

It is best if you are sitting at your computer when making the call.

662	The IAF Handbook of Group Facilitation

CHAPTER FIFTEEN Facilitating the Whole System in the Room: A Theory, Philosophy, and Practice for Managing Conﬂicting Agendas, Diverse Needs, and Polarized Views, copyright © 2005 by Sandra Janoff and Marvin Weisbord. All rights reserved.

663

664	The IAF Handbook of Group Facilitation

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