- •Enquiries and replies to enquiries 1
- •1.1. Short enquiry
- •1.2. Enquiry from an established customer
- •2.1. Enquiry from a retailer to a foreign manufacturer
- •2.2. Enquiry from an importer to an exporter
- •3.1. Short reply to letter 1.1
- •3.2. Reply from an established supplier to letter 2.2.
- •4.1. Reply from a foreign manufacturer to letter 2.1.
- •5.1. Reply from an exporter to letter 2.2.
- •Vocabulary
2.1. Enquiry from a retailer to a foreign manufacturer
AO ELECTRONICA-TRADE 119511 Moscow Lesnaya st., 8, Russia
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Our ref. ET C341 Your ref.
17 October, 200__ Thunderbolt Computers Ltd. 18 Chesholm Rd London N17 ZB2 United Kingdom
Dear Sirs,
We have heard from the British Embassy in Moscow that you are one of the main producers of electronic equipment in Great Britain.
We are a large chain of retailers in Russia and we are interested in purchasing personal computers of the latest model.
There is a brisk demand for this type of equipment in our country and we may be able to place a substantial order with you if your prices are competitive and your deliveries prompt.
Will you please send us your catalogue and full details of your export prices and terms of payment as well as particulars concerning technical characteristics of your latest model? We would also like to know about your warranty and after-sale service.
We are looking forward to your reply.
Yours faithfully,
AO Electronica-Trade A.Mishin A.Mishin Chief Buyer
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2.2. Enquiry from an importer to an exporter
JOHANSSEN FORLAG 21 Kirkegate Stravanger 5026, Norway
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Our ref. Your ref.
21 May 200__ Fine Textiles Ltd. Hop on Road Stroke-on-Trent ST7 1QF England
Dear Sirs,
The British Chamber of Commerce has advised us that you are producing for export first-class silk cloth.
We are one of the main importers of fabrics in Norway and we would like to have more information about your products as high-quality silk cloth is in great demand in our country.
Could you send us your price-list together with some patterns of your fabrics so that we can examine the texture and quality? We would also like to know details of discounts and terms of payment. As we usually place very large orders, we would expect a quantity discount. Please let us know what quantity discounts you allow. Our usual terms are payment on invoice.
Prompt deliveries would be necessary as we have a fast turnover. We would therefore need your assurance that you could meet all delivery dates.
We look forward to hearing from you soon.
Yours faithfully,
S.Olssen S.Olssen Manager
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LEAD-IN 3
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A reply to an enquiry from a regular customer is normally fairly brief, and does not need to be more than polite and direct. If the supplier is in a position to meet his correspondent’s requirement, his reply will generally:
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