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12

TELEPHONING 2

APPOINTMENTS

FOCUS 1. Read and discuss the speech patterns

Making an appointment

Good morning. This is Mrs. Burn. Can I make an appointment with Mr. Globe?

Доброе утро это г-жа Бёрн. Я бы хотела назначить встречу с г-ном Глобом.

Can/Shall we fix/arrange an appointment/a meeting?

Могли бы мы назначить/организовать встречу?

Would it be useful to meet up soon?

Может быть нам стоит встретиться в ближайшее время?

Hold on a moment please, I’ll check the appointment book/list.

Подождите минутку, пожалуйста, я сверюсь сего еженедельником.

Is 3.00 tomorrow/on 5th December all right/OK/convenient?

Завтра/5-го декабря в три часа подойдет/будет удобно?

What about Tuesday?

Как насчет вторника?

Would Wednesday be suitable?

Среда подойдет?

Shall we say Friday?

Если это будет, скажем, пятница?

That’s fine./Yes certainly./Yes, that’s all right.

Замечательно. Да, конечно. Да, это мне подходит.

No, I’m not free then. What about 4.15/ Is 5.00 possible?

Нет, я занята в это время. Может быть в 4.15? В пять часов будет удобно?

I can’t/won’t be able to make Monday. I’d prefer 4.30 On Tuesday.

Понедельник мне не подходит. для меня более удобно во вторник в 4.30.

See you on Tuesday than.

Тогда увидимся во вторник.

Confirming an appointment

I’d like to confirm my appointment with Mr. Bond tomorrow afternoon.

Я бы хотел подтвердить встречу с г-ном Бондом, назначенную на завтра, на вторую половину дня.

Just a moment, I’ll check the diary. Yes. that’s correct. Tuesday 30th at 15.00.

Минуточку, я проверю запись в его еженедельнике. Да, все правильно – вторник, 30-е число, 15.00.

Breaking or cancelling an appointment

I’m afraid I must/I’m terribly sorry, but I have to break/cancel/call off my appointment for tomorrow.

Боюсь, что я должен/Я очень сожалею, но мне придется отменить нашу встречу, назначенную на завтра.

I’m sorry, but I’m not going to be able to keep my appointment.

К сожалению, я не смогу присутствовать на назначенной встрече.

Oh, I see. Who was the appointment with?

Я понимаю, С кем была назначена встреча?

With the manager. I’ve been held up in Geneva.

С менеджером. Мне пришлось задержаться в Женеве.

I’ll have a note of it. Thanks for letting us know.

Сейчас я запишу. Спасибо, что сообщили.

Oh I see. Well, I’m sure that will be all right. Thanks for calling.

Понимаю. Уверен, ничего страшного. Спасибо, что позвонили.

Postponing an appointment

Good morning. This is Mr. Jones. I’m afraid I must postpone/defer/put off my appointment with Mr. Brams.

Доброе утро. Это г-н Джонс. Боюсь, мне придется отложить/перенести встречу с г-ном Брамсом.

I see. What date are you able to come?

Ясно. Когда Вы сможете приехать?

Hold on, please. What date would you prefer?

Подождите, пожалуйста. Какой день Вас устроит?

I’d like to come/I am free/I’d prefer to come on Tuesday, March 14 at 12.30.

Я бы предпочел/я свободен во вторник, 14 марта, в 12.30.

Very well. I’ll make a note of it./

I’ll let him know.

Очень хорошо. Я запишу./Я Сообщу ему об этом.

FOCUS 2. Comprehension questions

  • What do you say to fix an appointment with your business partner?

  • What should you say to confirm an appointment?

  • What should you do to cancel an appointment?

  • What should you do to postpone an appointment?

FOCUS 3. Study the vocabulary

Vocabulary

this is Mr…

  • это г-н …

to make an appointment with smb

  • назначить встречу с кем-либо

appointment book

syn appointment list

syn diary

    • to check the diary

  • ежедневник

  • свериться с ежедневником

convenient to/for smb

    • suitable for smb

    • acceptable to smb

  • удобный для кого-либо

  • подходящий для кого-либо

  • приемлемый для кого-либо

to confirm an appointment for some date

  • подтвердить встречу, назначенную на какое-либо число

to cancel an appointment

syn to break an appointment

syn to call off an appointment

  • отменить встречу

to be held up in a city

  • задержаться в каком-либо городе

to have a note of smth

  • пометить что-либо (для себя)

to postpone an appointment

syn to defer an appointment

syn to put off an appointment

  • отложить встречу

to invest in smth

  • инвестировать во что-либо

to be tied up on (Monday)

  • быть занятым

(в понедельник)

to mess up smb’s plans

    • in a mess

  • нарушить чьи-либо планы

  • в беспорядке

to run smoothly

  • проходить удачно

to draft

    • draft

  • составлять проект, черновик

  • проект, черновик

FOCUS 4. Listen to the conversation, fill in the details of the appointment in Mr. Close’s desk diary. Also, complete the note Mr. Close makes to himself under the heading IMPORTANT.

Tape 5 – An appointment with the bank manager

You will hear a conversation between Jim Browning, the chief accountant of a middle-sized company Motorheat Ltd., and his bank manager, Mr. Close. Motorheat Ltd. is a young company engaged in producing portable gas turbines. Jim Browning is interested in investing in new equipment, for which she is hoping for financial help from his bank, the Eastland Bank.

Before you listen, read the following message. It was addressed to the credit manager of Eastland Bank, Lionel Close, by his secretary.

EASTLAND BANK

TO:

Mr. Close

Jim Browning

CALLED FROM

Motorheat Ltd.

COMPANY

DAY:

today

TIME:

10.30 am

S/HE:

  • LEFT NO MESSAGE

  • WANTS YOU TO CALL BACK ON:

12-14-86

  • LEFT THIS MESSAGE

Wants info on credit facilities re purchase of new equipment

OCTOBER

OCTOBER

Monday 10th

am

To Moscow

SU 322 8:30

pm

Thursday 13th

am

pm

Mrs. Lovette

17:30

Tuesday 11th

am

pm

from Moscow

SU 321 19:00

Friday 14th

am

IMPORTANT: Contact…

and ask her…

pm

golf championship

award presentation

Wednesday 12th

am

Meeting 10:00-12:00

*Mr. Lederer

Re: Moscow project

pm

Saturday 15th

am

pm

COMPREHENSION QUESTIONS:

Why does Mr. Close call?

What is Mr. Browning interested in?

What does Mr. Browning seek: overdraft facilities or a fixed loan?

What will the bank charge for credit facilities?

What agreement do Mr. Close and Mr. Browning come to?

What appointment do they fix?

Who is going to take part in the coming negotiations?

FOCUS 4.

Tape 6 – Cancelling an appointment

You are going to hear a conversation between Nataly Gérard, a market analyst and Phillip Jackson, the director of public relations of a USA computer company.

Nataly Gérard is a specialist in EU markets. Here she talks to Fillip Jackson of MicroComputers Inc., a successful company which is nevertheless constantly aware of European competition. MicroComputers Inc. are about to launch their latest and most sophisticated personal computer, Junior 10.

COMPREHENSION QUESTIONS

What is the purpose of Nataly’s call?

Did she cancel their meeting or just postpone it?

Do Nataly and Phillip agree upon the state of the stock market at the moment?

Judging by Nataly’s words about shares, does the company seem to be a good investment at the moment?

Does MicroComputers Inc. seem to have a promising future?

Does Nataly seem to be satisfied by her conversation with Phillip?

Did she call only about their meeting?

FOCUS 5. Listen to the next two telephone calls on the cassette. While you are listening, complete the table below

Tape 7 – Changing an appointment

Tape 8 – Excuses for not attending a meeting

Call

Caller

Person called

Original appointment

Reason for change

New arrangement

1

2

Tape 7. TRUE OR FALSE?

William Cliff didn’t recognize James Merton’s voice because he was miles away.

William Cliff can’t change his other appointment because his visitor lives a long way off.

Both of them are busy all weekend.

COMPREHENSION QUESTIONS

What day was the appointment fixed on?

Why is William Cliff unable to keep the appointment?

What are the date and the time of the new appointment?

What are they going to accomplish at their meeting?

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