
ИМ_Таранов
.pdf
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59
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ITIL, ITSM, IT Governance [3].
1.CobiT (CobiT - (Control Objectives for IT)
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CobiT,
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Information Systems Audit and Control
Foundation 1996
1998
2000
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2.ITIL (IT Infrastructure Library) ,
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ITIL |
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() (www.itsmf.com). ITIL
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3.ITSM.
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61
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,
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(
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