1.8. (9 X 2 points) Complete each sentence with the correct form of 'make' or 'do'. Translate the sentences into Russian.

1. We have _____ a considerable profit on the sale of that land.

2. I've got all these invoices to _____ before I can go home.

3. The business was so run down when she took it over that nobody expected her to _____ such a success of it.

4. Something as simple as changing the size of the lettering on the packet can _____ all the difference to your sales.

5. Increasing production will _____ even more demands on machinery which is already breaking down at an alarming rate.

6. They could _____ with some computer paper in the wages office.

7. We've _____ away with the old system of clocking in.

8. A customer has _____ a complaint about one of our salespeople.

9. In fact, Gravers have _____ us a favour by launching their product first. We can learn from their mistakes.

2. Business Communication. Telephoning and Business Letters.

2.1. (6 X 2 points) Choose the best responses. Write your answers in the boxes.

1. Can you put me through to Miss Evans, please?

1. I'll see if she's in her office at the moment.

2. I've got the wrong number.

3. I'll check again.

2. Isn't that Seattle, then?

1. No, the number has changed.

2. No, you must have the wrong area code.

3. Sorry, I may have dialed the wrong extension.

3. You asked me to confirm the dates of delivery.

1. Yes, that's the best time for them.

2. Yes, let me just get a note pad to write them down.

3. Yes, they'll come to England soon.

4. No, this isn't the Metal Case Company.

1. So sorry to have troubled you.

2. I'll call again later.

3. Can you connect me with Mr Mansour, please?

5. Miss Pearce asked me to call this morning.

1. Sorry, your number is the wrong one.

2. Do you know the area code?

3. But there's no person of that name here.

6. We can let you know what sizes are available.

1. Thank you. I know them.

2. Thanks. I'm glad that's OK now.

3. Thanks. I can order what we need then.

1	2	3	4	5	6

2.2. (9 X 1point) Complete these two conversations with sentences from the list below. Use each sentence only once. Write your answers (letters a, b … or I) in the boxes. Conversation 1

A:	_______1_______
B:	Good morning. Could I speak to Jane Lewis, please?
A:	_______2_______
B:	Lesley Winwood.
A:	_______3_______
B:	She said she'd be in all morning.
A:	_______4_______
C:	Jane Lewis.
B:	_______5_______
C:	Ah yes, it's about...
	Conversation 2
D:	Carl Anderson.
E:	_______6_______
D:	Lindberg, did you say?
E:	_______7_______
D:	There's no one here by that name.
E:	_______8_______
D:	Yes, this is 08 46 46 24.
E:	_______9_______
D:	That's all right.

1. Yes, that's right.

2. You asked me to call as soon as possible.

3. Hold the line, please, and I'll see if she's in.

4. Who's calling, please?

5. Oh, isn't there? Could I check the number?

6. Could I speak to Mrs Lindberg, please?

7. Right, I can connect you now.

8. Reynolds Bicycles, good morning.

9. Oh, I'm sorry. I must have dialled the wrong number.

1	2	3	4	5	6	7	8	9

2.3. (16 x 2 points) Below you will see parts of three letters answering an enquiry. Put the correct word or phrase in each blank. Choose from the following list. Use each item once only. Write your answers (letters A, B … or P) in the boxes.

additional features competitive price date doing business enclosed leaflet enquiring

enquiry full details further details hesitate In addition

in production pleasure range sincerely supply

A.

Dear Ms Prentice

Thank you for your __(1)__ of 3rd May about our office stationery.

We have __(2)__ in enclosing our latest catalogue and price list. We hope you will find it of interest.

If you require any __(3)__, please do not __(4)__ to contact us.

Yours __(5)__.

B.

Thank you for your letter of January 4^th, asking about office furniture.

The enclosed catalogue contains __(6)__ of our range. In most cases we are able to __(7)__ you with the goods you require within fourteen days.

We look forward to receiving an order from you.

C.

Thank you for your letter of 1st June, __(8)__ about the JF72 pocket

calculator.

This model is no longer __(9)__ as it has been superseded by the JF73

solar-powered pocket calculator. As you will see from the __(10)__, the new model has several __(11)__ at an extremely __(12)__.

We have also enclosed our latest catalogue giving details of the vast __(13)__ of electronic goods we supply.

We allow a discount of 30% on purchases of not less than 50 of the same model, and 35% on quantities of not less than 100. __(14)__, we give a discount of 3% for payment within fourteen days from __(15)__ of invoice.

We look forward to __(16)__ with you in the near future.

1.			9.
2.			10.
3.			11.
4.			12.
5.			13.
6.			14.
7.			15.
8.			16.