2. An 4._

A16. Have you ever taken ____part in competitions?

1.a 3. the

2. an 4._

A17. He will arrive ____ next Monday.

1-a 3. the

2. an 4. –

A18. _____ rich don't understand those who are poor.

1.a 3. the

2. an 4. -

A19. There is a small table in ______ middle of the room.

1.a 3. the

2. an 4. -

A20. Belarus was a part of _____ Soviet Union.

1.a 3. the

2. an 4. -

A21. Remember _____ an envelope. I need to post a letter.

1. buying 3. buy

2. to buying 4. to buy

A22. Nobody ______ to the dentist.

1. enjoy to go 3. enjoy going

2. enjoys go 4. enjoys going

A23. The boys watched the yachts _____ one by one.

1. to sail 3. sailed

2. sailing 4. to sailing

A24.1 _____ early and got out of bed.

1. wake up 3. waked up

2. woke up 4. had woken up

A25. In the evening _____ will be a disco.

1.it 3. that

2. there 4. -

A26.1 like my computer but _____ would be better to have a more modern one.

1. there 3. it

2. here 4. its

A27. This toaster switches ____ off.

1. himself 3. itself

2. him 4. its

A28. All of ______ have fair hair and blue eyes.

1.they 3. them

2. their 4. theirs

A29. If you _____ late, I can take your dog out for a walk.

1.are 3. will be

2. is 4. were

A30. He is fond of _________ anecdotes to everybody.

1.tell 3. telling

2. tells 4. having been told

A31. _____ Jane and Tom like driving.

1. both are 3. both

2. what both 4. that both

A32. Stallholders in the old market wondered how much ____ be able to stay there.

1. would they longer 3. they would longer

2. longer they would 4. they longer would

A33. _______ range in colour from pale yellow to bright orange.

1. canaries 3. canaries which

2. that canaries 4. canaries that are

A34. He _______ very keen on sport in those days.

1. used to being 3. didn't use

2. was never used to be 4. didn't use to be

A 35. They _____ Sunday mornings reading newspapers.

1. used to spend 3. do not use to spend

2. use to spend 4. use not to spend

A36. What ______ for?

1. people go there 3. shall I do there

2. do people go abroad 4. abroad shall I do

A37.1 am not that stupid, _____ I?

1.do 3. is

2. Are 4. Am

A38. Let's go for a dance,_________ we?

1. let not 3. shall

2. let 4. shan't

A39. Open the window, ____you?

1.will ' 3. don't

2. won't 4. shall

A40. This pair of binoculars _____ to my grandfather.

I. belong 3. have belonged . 2. belongs 4. was belonged

VI.Read the text,translate it and put all possible questions: Bad line on behavior

What drives you to lose your temper on the telephone? Being kept waiting, being connected to voice mail or being passed to someone else are all common flashpoints. But what infuriates people most of all is talking someone who sounds inattentive, unconcerned or insincere, according to a survey punished today.

The study by Reed Employment Services, a recruitment company, found that nearly two-thirds of people feel that ‘phone rage’—people losing their temper on the telephone—has become more common over the past five years. More than half the respondents, who were from 536 organizations, said that they themselves had lost their tempers on the phone this year.

The reasons for this are threefold, according to Reed. People are much more likely to express anger over the phone, rather than in writing or face-to-face. Moreover, telephone usage has been rising steeply over recent years. Increasing numbers of transactions take place entirely by phone, from arranging insurance to paying bills.

In addition, people’s expectations have risen. Nearly three-quarters of respondents to the Reed survey said they are more confident that their problems can be solved over the phone than they were five years ago.

Companies are taking steps to improve their staff’s telephone answering techniques. The survey found that 70 percent of organizations require their staff to answer the telephone with a formal company greeting. In 43 percent of organizations, staff have to give their own names when they answer the telephone.

But a third of organizations do not give any training, or they train their receptionists. That may not be enough, the report says. As companies move towards ‘remote working’, the need for the right tone of voice extends to every level of the organization.

Build a list of vocabulary – useful language for efficient and helpful telephone conversation.

-How do you read telephone numbers?