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THE COMPLETE
MEDICAL ASSISTANT
THE COMPLETE
MEDICAL ASSISTANT
Janet R. Sesser, MS, BS, RMA (AMT)
Faculty Medical Assisting on Campus and Medical Billing and Coding Online The Allen School of Health Sciences Phoenix, Arizona
Registered Medical Assistant III/Clinical Supervisor Washington University Orthopedics St. Louis, Missouri
Acquisitions Editor: Jay Campbell Senior Product Development Editor: Amy Millholen Marketing Manager: Shauna Kelley Senior Production Product Manager: Alicia Jackson Design Coordinator: Terry Mallon Manufacturing Coordinator: Margie Orzech Prepress Vendor: SPi Global
Copyright © 2018 Wolters Kluwer
All rights reserved. This book is protected by copyright. No part of this book may be repro­duced or transmitted in any form or by any means, including as photocopies or scanned-in or other electronic copies, or utilized by any information storage and retrieval system without written permission from the copyright owner, except for brief quotations embodied in critical articles and reviews. Materials appearing in this book prepared by individuals as part of their ofcial duties as U.S. government employees are not covered by the above-mentioned copy­right. To request permission, please contact Wolters Kluwer at Two Commerce Square, 2001 Market Street, Philadelphia, PA 19103, via email at permissions@lww.com, or via our website at lww.com (products and services).
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Printed in China
Library of Congress Cataloging-in-Publication Data
Names: Sesser, Janet R., author. | Westervelt, Deborah, author. Title: The complete medical assistant / Janet R. Sesser, Deborah Westervelt. Description: Philadelphia : Wolters Kluwer, [2018] | Includes index. Identiers: LCCN 2016054697 | ISBN 9781451194715 Subjects: | MESH: Allied Health Personnel | Clinical Competence Classication: LCC R697.A4 | NLM W 21.5 | DDC 610.73/7069—dc23 LC record available
at https://lccn.loc.gov/2016054697
This work is provided “as is,” and the publisher disclaims any and all warranties, express or implied, including any warranties as to accuracy, comprehensiveness, or currency of the content of this work.
This work is no substitute for individual patient assessment based upon healthcare profes­sionals’ examination of each patient and consideration of, among other things, age, weight, gender, current or prior medical conditions, medication history, laboratory data and other factors unique to the patient. The publisher does not provide medical advice or guidance and this work is merely a reference tool. Healthcare professionals, and not the publisher, are solely responsible for the use of this work including all medical judgments and for any resulting diagnosis and treatments.
Given continuous, rapid advances in medical science and health information, independent professional verication of medical diagnoses, indications, appropriate pharmaceutical selec­tions and dosages, and treatment options should be made and healthcare professionals should consult a variety of sources. When prescribing medication, healthcare professionals are ad­vised to consult the product information sheet (the manufacturer’s package insert) accompa­nying each drug to verify, among other things, conditions of use, warnings and side effects and identify any changes in dosage schedule or contraindications, particularly if the medication to be administered is new, infrequently used or has a narrow therapeutic range. To the maximum extent permitted under applicable law, no responsibility is assumed by the publisher for any injury and/or damage to persons or property, as a matter of products liability, negligence law or otherwise, or from any reference to or use by any person of this work.
LWW.com

Dedication

The authors wish to dedicate this book to the medical assistant students who decided to devote their future career to providing compassionate patient care in the delivery of health care and to the health care educators who encourage and mentor their students throughout the medical assistant program.

Reviewers

Ramona Atiles
Medical Assisting Career Institute of Health and Technology Brooklyn, New York
Delena Kay Austin, BTIS, CMA (AAMA)
Faculty, Medical Assistant Program Health Science Technology, Medical Assistant Macomb Community College Warren, Michigan
Julie Benson, AS, RMA, RPhbt, EKG
Medical Assistant Program Coordinator Platt College Los Angeles, California
Suzanne Bitters-Woods
Director of Education Harris School of Business Cherry Hill, New Jersey
Felicia Burns
Instructor Remington College Garland, Texas
Todd Gervais
Clinical and Administrative Medical Assisting San Joaquin Valley College Visalia, California
Henry Gomez
Medical Assistant Division of Health Disciplines Asa College Miami, Florida
Angela Guyott
Medical Assisting/Specialist Metro Business College Cape Girardeau, Missouri
Sharyn Ketcham
Medical Assisting Phoenix College Phoenix, Arizona
Seth Lang
Medical Assisting/Patient Care Technician Anamarc College El Paso, Texas
Ursula Backner Cole
Medical Assisting Platt College Los Angeles, California
Beverly Connor, AAS, CMAS, CPC
JC Medical Assistant Metro Business College Cape Girardeau, Missouri
Deneen Dotson, CCMA, MA
Program Director, Medical Assisting Brookline College Tucson Tucson, Arizona
Anna Fritz
Department Chair, Medical Assisting South College Knoxville, Tennessee
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Alice Macomber
Medical Assisting Instructor Keiser University—Port Saint Lucie Campus Port Saint Lucie, Florida
Shannon McCoy
Academic Coordinator for the Medical Assisting Program Virginia College Birmingham, Alabama
Elizabeth Olson, AAMA
Certied Medical Assistant Rasmussen College Maitland, Florida
Valerie A. Reed
Lead Instructor, Medical Assisting Heritage Institute of Technology Fort Myers, Florida
Reviewers vii
Christopher Riser
Program Director, Health Sciences Remington College Garland, Texas
Raiza Rodriguez, PA-C
Medical Assistant Keiser University Fort Lauderdale, Florida
Donna Rowan
Medical Assisting/Allied Health Coordinator Harford Community College Bel Air, Maryland
Clifford Schmidt
Medical Assistant Program Cerritos College Norwalk, California
Jewel Scott, RN, RMA
Medical Assisting Keiser University Fort Lauderdale, Florida
Angela Senger
Medical Assisting St. Louis College of Health Careers Fenton, Missouri
Vivek Sharma
North-West College Los Angeles, California
Richard St. Clare, RMA, CAHI, BSHHS, MBA
Medical Assistant/Medical Administrative Specialist/
Phlebotomy Seattle Vocational Institute Seattle, Washington
Deanna Stephens, RMA
Director of Allied Health Virginia College—Baton Rouge Baton Rouge, Louisiana
Helen Weeks
Medical Ofce Assistant Program Henry Ford Community College Dearborn, Michigan
Marybeth Wilson, BS
Medical Specialties College America, Denver Campus Denver, Colorado
Saydee Wilson, AAS, BA, MBA
Medical Assisting Program Director Associate Director of Education Pioneer Pacic College Portland, Oregon
Petra York
Program Director, Medical Clinical Assistant with X-Ray
Technology Western Tech El Paso, Texas

About the Authors

Janet R. Sesser, a Registered Medical Assistant,
holds a Master of Science in Health Education, Bachelor of Science in Health Care Management, and an Associ­ate Degree in Medical Assisting. She is currently teach­ing in a Medical Assisting program as well as online in­struction in Medical Billing and Coding program for a private postsecondary school in Phoenix, Arizona. Her background includes many years working as a practic­ing medical assistant for various types of practices and as a cardiopulmonary technician. For the past 25 years, she has worked in postsecondary education teaching and writing allied health curricula. Sesser is actively in­volved with American Medical Technologists, serving as an appointed member on the AMT Examinations, Qual­ications, and Standards Committee. She is a recipient of the Medallion of Merit Award, the highest honor be­stowed by AMT to a medical assistant, and a frequent presenter at national and state medical conferences.
Deborah L. Westervelt, a Registered Medical
Assistant, holds an Associate Degree in Science. She is currently a Clinical Supervisor for an Orthopedic Phys­iatry practice in Chestereld, Missouri. Her background includes many years working as a practicing medical as­sistant and ofce manager for various types of practice. Deborah worked for 20 years in postsecondary edu­cation teaching, supervising, and writing allied health curricula. Westervelt is also actively involved with American Medical Technologists, serving as a board member and co-chair of the AMT RMA Examinations, Qualications and Standards Committee. She is a recipi­ent of the Medallion of Merit Award and serves on the Missouri State Society as the state treasurer.
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