Иностранный язык. Менеджмент в туристской и гостиничной индустрии. Учебное пособие

1. Hotel night auditor

2. Chef's assistant

National average salary: $27,075 per

National average salary: $27,715 per year

year

Primary duties: Chef's assistants support

Primary duties: Hotel night auditors pro-

the work of an executive or head chef in

vide guest services at the front desk of

a restaurant kitchen. They might perform

hotels during the evening and overnight

prep work, help plan menus and help

hours. They are responsible for attending

cook meals for restaurant guests. They

to customers' needs during this time in-

are responsible for helping maintain the

cluding checking them in, checking them

safety and cleanliness of the kitchen en-

out, answering questions and connecting

vironment as well.

them with items they might require for

their stay.

3. Tour guide

4. Valet

National average salary: $28,852 per

National average salary: $32,841 per year

year

Primary duties: A valet is responsible for

Primary duties: Tour guides are profes-

parking guests' vehicles at places like

sionals who accompany tourists on guid-

hotels, restaurants and other guest service

ed visits to various locations such as his-

facilities. They usually work for higher-

torical sites and museums. They usually

end establishments and must ensure that

provide in-depth information about the

the vehicles they move remain undam-

places they are showing their guests and

aged and are ready when the customer

use their expertise to educate and enter-

wants to pick up their vehicle.

tain.

5. Hotel housekeeper

6. Flight attendant

National average salary: $34,675 per

National average salary: $35,018 per year

year

Primary duties: A flight attendant helps

Primary duties: Hotel housekeepers are

maintain a smooth travel experience for

responsible for maintaining cleanliness

passengers on flights, usually on com-

in all areas of a hotel including common

mercial flights. They are responsible for

areas such as the lobby and hallways as

ensuring the safety of all plane cabin

well as individual guest rooms. They

occupants and providing customer ser-

work to do so efficiently and as safely as

vice by answering questions, delivering

possible, to ensure guests have an enjoy-

meals and beverages and ensuring pas-

able experience at their hotel.

sengers' comfort.

7. Concierge

8. Spa manager

National average salary: $38,268 per year

National average salary: $43,636 per year

Primary duties: A concierge is a hotel

Primary duties: Spa managers oversee

professional who helps travelers handle

the operations of a spa facility, including

an array of tasks during their stay includ-

personnel, scheduling and facilities. They

ing transportation, activities and ser-

usually provide customer service as well,

vices. They have traditionally been a

helping to coordinate and facilitate their

fixture in high-end hotels and might

clients experience receiving services such

work for other types of facilities or indi-

as massages and facial treatments.

viduals as well.

9. Event coordinator

10. Hotel general manager

National average salary: $43,874 per year

National average salary: $48,719 per year

Primary duties: Event coordinators help

Primary duties: Hotel general managers

plan and organize events and functions

oversee the operations of a hotel includ-

for their clients. They might work with

ing personnel, services and facilities.

individuals, such as weddings and other

They try to ensure that guests have an

events, or with businesses or organiza-

enjoyable experience during their stay,

tions for functions such as fundraisers.

and coordinate the many functions that

Event coordinators might be the primary

contribute to that goal.

planner of an event or they might collab-

orate with an event planner to success-

fully execute the necessary details.

11. Travel agent

12. Resort manager

National average salary: $48,943 per

National average salary: $53,042 per year

year

Primary duties: Resort managers oversee

Primary duties: Travel agents help cli-

the operations of resort facilities, includ-

ents arrange travel services for their up-

ing personnel, facilities and guest experi-

coming trips and vacations. They might

ences. They often provide customer ser-

coordinate transportation, lodging and

vice in addition to their management

activities in their clients' destination lo-

responsibilities.

cations. They might also coordinate spe-

cialized experiences such as cruises and

tours.

13. Hotel sales coordinator

14. Executive chef

National average salary: $56,536 per year

National average salary: $63,248 per year

Primary duties: Hotel sales coordinators

Primary duties: An executive chef over-

work with travelers to book their lodging

sees a team of cooks or chefs in a restau-

and arrange their hotel stays. They also

rant setting. They are responsible for all

usually work collaboratively with the

of the kitchen's functions, including staff-

hotel's administrative team to plan and

ing, training, sanitation, menu planning

implement sales strategies to increase

and food quality assurance.

and retain their guest customer base.