Иностранный язык. Менеджмент в туристской и гостиничной индустрии. Учебное пособие

______Please see my attached CV for more information about my qualifications and experience.

______Taukif Ali

______Dear Ms Tan,

______I’m writing with regards to the position of lead engineer you advertised on your website. I have many of the qualifications you are looking for and am interested in applying for the above job.

______I have a Master’s in Engineering and ten years’ experience leading an engineering project based in Dubai. I have the ability to work under pressure and excellent problem-solving skills.

c) Write a word to fill the gaps.

(1) …… Ms Campbell, I’m writing (2) ………… response (3) …………

your job advertisement for an outreach worker. I have six years’ experience working (4) ………… the charity sector. I have worked (5) ……… three years (6) ………… a social worker. I also worked as (7) …… volunteer for three years (8)…… a centre for the homeless. I have good experience of working (9) ……………. a team and organising my own workload. Please find attached my CV (10) ……………… more information. I am looking forward (11) ……… hearing (12) ………… you.

Best regards, Sam Hill

d) In pairs discuss what kind of information would you include in your CV or résumé?

https://learnenglish.britishcouncil.org/sites/podcasts/files/LearnEnglish- Writing-A2-An-email-cover-letter.pdf

8. PROFESSIONAL SKILLS. INTERVIEW QUESTIONS

8.1. An invitation to a job interview. Read an email invitation to a job interview to practice and improve your reading skills.

Pre-reading task

Match the words with the definitions.

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Reading text

To: Grace Yang Date: 6 September

Subject: Invitation to job interview Dear Grace,

Thank you for your application for the position of sales manager.

We would like to invite you for an interview at 10 a.m. on Monday 21 September at our offices at The Shard, 32 London Bridge Street, London.

You will meet with our head of sales, Susan Park, and the interview will last for about 45 minutes. During this time, you will have the opportunity to find out more about the position and learn more about our company.

Please bring your CV and references to the interview. You will also need to show a form of ID at reception to receive a visitor's pass. Please ask for me as soon as you arrive.

If you have any questions or if you wish to reschedule, please call me on 555-1234 or email me by 12 September.

I look forward to meeting you. Best regards,

Anna Green

Human Resources Assistant

After reading activities

a) Choose the best answer.

1. What job did Grace apply for?

a)Head of sales

b)Sales manager

c)Sales assistant

d)Human resource assistant

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2.When is the job interview? a) 6 September

b) 12 September c) 21 September d) 22 September

3.How long will the interview take? a) Under an hour

b) Just over an hour c) Over two hours d) A day

4.What does Grace need to bring to the interview? a) Her CV

b) Her references c) Her ID

d) All of the above

5.Who should Grace ask for at reception? a) The reception manager

b) Susan Park c) Anna Green d) Grace Yang

6.What can Grace do if she wants to change the interview date? a) Go to the reception on 12 September

b) Call Anna Green on 10 September c) Email Anna Green on 15 September

d) Meet Susan Park for a coffee on 21 September b) Complete the sentences.

resources last sales invite pass Shard

1.The main purpose of the email is to……. Grace for a job interview.

2.The interview will be at their offices at The…..

3.Susan Park is their head of……

4.The job interview will……. for about 45 minutes.

5.Grace needs to show her ID to receive a visitor's….. c) Discussion: How can you prepare for a job interview?

https://learnenglish.britishcouncil.org/skills/reading/pre-intermediate-a2/an- invitation-to-a-job-interview

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VOCABULARY REFERENCE TO UNIT 2

Read through the Vocabulary Reference list, make sure you know what the words mean and do the tasks.

Task 1.

Take turns in responding to your groupmate’s comments. The comments may be about the word for the definition, the definition for the word or about the way the word is pronounced, and etc. Example:

Student 1: What is the word for the definition: the amount of time someone spends at work during a day?

Student 2: working hours

Task 2.

Make up texts using as many words and word combinations from the Vocabulary Reference list as possible

1. WORKING CONDITIONS IN TOURISM

hours

the amount of time during the day or week that you work:

reduce/cut/increase sb's hours The company have threatened to cut my hours at work.

long/flexible hours People in executive roles often work long hours.

working hours

1. the amount of time someone spends at work during a day:

 Personal use of the internet by office workers is costing British firms 233 million working hours a month.

 flexible/extended/reduced working hours

2. the time during which a business or organization is open:

during/outside working hours Contact your local tax office during working hours with any tax queries.

to advance

to go or move something forward, or to develop or improve something:  He's just trying to advance (= improve) his own career.

seasonal work

the work or employment which comes only in certain seasons, and the employment does not continue whole year but it occurs again and again in a cycle. Workers also will be employed only during that particular season.

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short-time contract

a contract of employment of a determinate duration of less than 12 month

In addition, several hundred people are engaged on short-term contract work. temporary (adjective)

not lasting or needed for very long.

an option

one thing that can be chosen from a set of possibilities, or the freedom to make a choice.

work shift

the time period during which you are at work

part-time

If you work part-time or do part-time work, you work for only some of the day or the week.

low-paid

not earning or paying much money.

a salary

a fixed amount of money agreed every year as pay for an employee, usually paid directly into his or her bank account every month:

She's on quite a good/decent salary in her present job.

a skill

an ability to do an activity or job well, especially because you have practised it:

Ruth had great writing skills. an employer /ɪmˈplɔɪ.ər/

a person or organization that employs people. an employee /ɪmˈplɔɪ.iː/

someone who is paid to work for someone else.

to gain

to get something that is useful, that gives you an advantage, or that is in some way positive, especially over a period of time.

What do you hope to gain from the course?

right

suitable or correct, or as it should be:

He's the right person for the job.

on-the-job-training

is a form of training provided at the workplace. During the training, employees are familiarized with the working environment they will become part of. Employees also get a hands-on experience using machinery, equipment, tools, materials, etc.

https://www.collinsdictionary.com

https://www.thefreedictionary.com

https://dictionary.cambridge.org

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2. PERSONAL QUALITIES AND SKILLS

customer-focused

paying great attention to the needs and opinions of customers efficient /ɪˈfɪʃ.ənt/

working or operating quickly and effectively in an organized way:

We need someone really efficient who can organize the office and make it run smoothly.

enthusiastic /ɪnθjuːziæstɪk/

If you are enthusiastic about something, you show how much you like or enjoy it by the way that you behave and talk.

entertaining /en.təˈteɪ.nɪŋ/ providing entertainment; amusing communicative /kəˈmjuː.nɪ.kə.tɪv/

willing to talk to people and give them information essential /ɪˈsen.ʃəl/

necessary or needed

Tourism Oriented Products (TOP)

These are the products and services created primarily for the tourists and also for the locals. These products need a great share of investments in private sector. A few of them are

Accommodations; For example, Taj, ITC Hotels.

Transportation; For example, Owning taxis, luxury buses, and boats. Retail Travel Agents

Tour Operators

Shopping Centers such as malls Cinema Theatres such as PVR Restaurants for Food and Beverages Tourism Information Centers Souvenirs Outlets

Museums, Temples, Gardens, and Theme parks first aid /ˌfɜːst ˈeɪd/

basic medical treatment that is given to someone as soon as possible after they have been hurt in an accident or suddenly become ill

https://dictionary.cambridge.org/

https://www.collinsdictionary.com/

https://www.tutorialspoint.com/

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3. THE SKILLS FOR THE JOB

Vancouver/vænˈkuːvər/

город на западном побережье Канады, крупнейший населённый пункт провинции Британская Колумбия и третий по величине в Канаде.

[https://ru.wikipedia]

Bouvier /ˌbuviˈeɪ/ quality /ˈkwɑl·ɪ·t̬i/

a characteristic or feature of someone or something:

We’re looking for someone who loves travelling and has the qualities of a good guide.

calm /kɑːm/

peaceful, quiet, and without worry: He has a very calm manner. scruffy /ˈskrʌf.i/

shy /ʃaɪ/

nervous and uncomfortable with other people flexible /ˈflek.sə.bəl/

able to change or be changed easily according to the situation:

My schedule is flexible - I could arrange to meet with you any day next week.

duty /ˈdʒuː.ti/

something that you have to do because it is part of your job, or something that you feel is the right thing to do:

The duty of the agency is to act in the best interests of the child.

https://dictionary.cambridge.org/

4. GRAMMAR: PRESENT SIMPLE AND CONTINUOUS

train

to prepare someone or yourself for a job, activity, or sport, by learning skills and/or by mental or physical exercise:

 She trained as a front office manager.

front office staff

has the most direct contact with clients

deal with sb

to behave towards and talk to someone in an effective way

current /ˈkʌr.ənt/ of the present time:

 Have you seen the current issue of (= the most recently published) Vogue magazine?

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reservation /rez.əˈveɪ.ʃən/

an arrangement in which something such as a seat on an aircraft or a table at a restaurant is kept for you

negotiate /nəˈɡəʊ.ʃi.eɪt/

to have formal discussions with someone in order to reach an agreement with them:  I’m negotiating for a new contract.

5. PROFESSIONAL SKILLS. JOB ADVERTISEMENTS

a job advertisement

is an announcement that informs people that a certain job position is available. It is written in an engaging tone and it contains information not only about the job position, but also about your company and the benefits you offer.

[https://www.talentlyft.com/en/resources/what-is-job-advertisement]

salary /ˈsæl.ər.i/

a fixed amount of money agreed every year as pay for an employee, usually paid directly into his or her bank account every month:

an annual salary of £40,000

 His net monthly salary is €2,500.

She's on quite a good/decent salary in her present job.

soak up

to enjoy the effects or experience of something as much as possible:

Just stroll around the bazaar and soak up the atmosphere.

vibrant /ˈvaɪ.brənt/

energetic, exciting, and full of enthusiasm: a vibrant young performer

a vibrant personality a vibrant city

backpacker

a person who travels with a backpack, usually not spending very much money and staying in places that are not expensive:

 10 years ago, most visitors to Costa Rica were adventurous backpackers travelling on a budget.

comprehensive /kɒm.prɪˈhen.sɪv/

complete and including everything that is necessary:

We offer you a comprehensive training in all aspects of the business.

promotion /prəˈməʊ.ʃən/

the act of raising someone to a higher or more important position or rank:

Did Steve get/Was Steve given the promotion he wanted?

The job offers excellent promotion prospects

https://dictionary.cambridge.org/

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6. PROFESSIONAL SKILLS. SKILLS AND QUALITIES

require /rɪˈkwaɪər/

to need something or make something necessary:

Please call this number if you require any further information. requirement /rɪˈkwaɪə.mənt/

something that you must do, or something you need:

A good degree is a minimum requirement for many jobs.

demand

to ask for something forcefully, in a way that shows that you do not expect to be refused:

 I demanded an explanation.

The union is demanding a seven percent pay rise this year. currency /ˈkʌr.ən.si/

the money that is used in a particular country at a particular time:

foreign currency

relevant experience

means that a candidate has the prerequisite knowledge needed to make them effective at a new job. Employers look out for relevant experience when hiring to fill a new position, especially for mid-level and senior positions. Experience can be relevant and transferable across industries and fields. You only need to find out how to craft your application to show why your past experience makes you a good fit.

[https://www.glassdoor.com/blog/guide/what-does-relevant-experience-mean] cultural awareness /əˈweə.nəs/

Someone's cultural awareness is their understanding of the differences between themselves and people from other countries or other backgrounds, especially differences in attitudes and values.

[https://www.collinsdictionary.com/dictionary/english/cultural-awareness] multitasking /mʌl.tiˈtɑːs.kɪŋ/

a person's or product's ability to do more than one thing at a time:

To succeed, you will need strong multitasking skills. integrity /ɪnˈteɡ.rə.ti/

the quality of being honest and having strong moral principles that you refuse to change:

No one doubted that the president was a man of the highest integrity.

https://dictionary.cambridge.org/

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7. PROFESSIONAL SKILLS. COVERING LETTERS

covering letter

a letter that contains information about the thing it is sent with:

Please send a covering letter with your application form.

a job applicant

someone who applies for a job:

Some employers now even use Google to screen job applicants with online profiles.

application

an official request for something, usually in writing: a letter of application

Free information will be sent out on application to (= if you ask) the central office.

I’ve sent off applications for four different jobs

under pressure

in a state of stress or anxiety because of having too much to do

They both work well under pressure.

[https://www.merriam-webster.com/dictionary/under%20pressure]

be good at

= be very skilled at (something)

 He’s not much good at problem solving.

be outgoing

(of a person) friendly and energetic and finding it easy and enjoyable to be with others:

 Sales reps need to be outgoing, because they are constantly meeting customers.

workload

the amount of work to be done, especially by a particular person or machine in a period of time

outreach

bringing medical or other services to people at home or to where they spend time:  an outreach worker/center

https://www.merriam-webster.com/

8. PROFESSIONAL SKILLS. INTERVIEW QUESTIONS

disembark

to remove to shore from a ship

responsible for

to have control and authority over something or someone and the duty of taking care of it, him, or her:

 Paul is directly responsible for the efficient running of the office.

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