Иностранный язык. Менеджмент в туристской и гостиничной индустрии. Учебное пособие

5.Tourists from Germany are the top __________ on international tourism.

6.Things are changing fast in _________________________ .

7.the WTO expects China to be the top international destination

__________ the next five years.

3.3. Listen again and complete the gaps with the numbers that you hear. Then add what each number refers to.

1.with ....._____________

2.with nearly….. million_______________

3.with nearly ….. million_______________

4.with ….. million _______________

5.with ….. million ______________

6.International tourism receipts were ….. billion _____________

7.that's ….. billion ____________

8.with ….. billion ______________

9.They spent ….. billion _____________

10.within the next …..__________

4.TOURISM SECTORS

4.1.The tourism industry has different sectors. The lists of sectors may differ a bit. Look at the list of six sectors given below and match the descriptions a-f with the six sectors.

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5.PRESENT SIMPLE QUESTION FORMS

5.1.Ask the questions to the sentences using the question words in brackets.

Chinese travellers

1.China has the biggest population in the world. (what population….)

2.China is an important emerging market for international tourism. (what … for)

3.There are now more than 57 million outbound trips every year. (how many)

4.Most Chinese tourists go to Hong Kong and Macau. (where)

5.Japan, South Korea, and Thailand are among the other top destinations. (which countries……)

6.Chinese tourists’ favourite activity is shopping. (what)

7.Chinese tourists spend more on tax-free shopping compared to visitors from other countries. (how much)

8.Chinese tourists prefer to save money on food and accommodation in order to spend more in the shops. (why)

9.The Chinese typically travel in large tour groups of 30-40 people.

(how)

International tourists in the USA

1.Most foreign tourists spend about $3,500 per person during their trip. (how much)

2.Visitors spend about a third of the money in retail stores mostly on clothes. (where)

3.Shopping is their number one activity while visiting the USA. (when)

4.Australia and South Korea are growth markets for inbound tourism in the USA. (what …. for)

5.Brazil, China and India are emerging markets for inbound tourism in the USA. (what markets)

6.These retailers and brands are the most popular with tourists. (who)

7.Natural parks and theme parks are the second most popular destination. (what parks)

8.Canada, Mexico, the UK, Japan and Germany are the current top five markets for inbound tourism. (what markets)

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6. PROFESSIONAL SKILLS. TELEPHONE MESSAGES

6.1. Practice the telephone calls in pairs. Use the words below to complete the three telephone calls.

1.

W = Woman, M = Man

W: Luigi's Grill. Can I help you?

M: Hi! I'd like to book a table for 1… for 2 … night.

W: Table for …., this …., 3… ?

M: Uh-huh.

W: What time?

M: 4… .

W: So, that's a table for … , at … this … .

2.

Hi! It's Helen here, your tour guide. I'm phoning about the times for the coach tour to Malbork Castle. There has been a change. The coach is leaving Gdansk on1…. half an hour later, at2 …. in the morning, not3 …. . So that's …. this …. . OK? If there's a problem, please call me. Bye.

1 Thu; Sat; Fri; Wed … 2 6:30; 8:15; 9:40; 5:20… 3 7:00; 8:45; 10:10; 5:50…

3.

G = Gianluca, L = Lena

G: Star Travel International. Gianluca speaking.

L: Hi! it's Lena here from Star Travel in Hamburg. I'm phoning about a change in one of our hotel bookings. It’s for Mallorca this 1…. .

G: Do you have the details, Lena?

L: Sure. It’s for two twin rooms with baths at the Palma Marina Hotel 2………. in the name of Ben Hartmann.

G: So that’s seven nights ………………. ?

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L: That's right. They’d like an apartment for four, if possible.

G: One moment, Lena. I’ll see what I can do.

7. PROFESSIONAL SKILLS. EXPRESSIONS AND SPELLING

7.1. Read and spell the email addresses.

How to say email addresses. All email addresses have two things – the ‘at’ symbol (@) and a dot or dots. For example, name at hotmail dot com (name@hotmail.com) or name at tesco dot com (name@tesco.com).

1.jones@tbn.co.uk That’s ……. .

2.info@unor.org That’s ….. .

3.toby4242@hotmail.com That’s …….. .

4. support@tesco.net That’s ……. .

5. victormckenzie@ac.uk That’s all one….. and …. case. So, that’s …. .

6.boris.sikorsky@ex.ac.uk That’s …… .

7.annabelweiss@gmail.comThat's all … word and lower …. . So, that’s … .

8.PROFESSIONAL SKILLS. A TELEPHONE BOOKING. CHECKING AND CONFIRMING DETAILS

8.1.Rearrange the words to make sentences.

1.would afternoon Wednesday good be.

2.date The Wednesday first 16th available is the October of.

3.for I please have name the booking Could your,?

4.your Can please have card details I credit,?

5.card It's Visa a.

6.you Did double say 9-0-2?

7.So you that I send can confirmation.

8.check I just Can booking the?

9.payment I the Can through put?

10.booking send an We'll email confirming your you.

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GRAMMAR REFFERENCE

Prepositions of time

 Use on with days and dates, at with times and in with the morning/afternoon/evening.

We’ll arrive on Monday at four o’clock in the afternoon.

 Use for, from … to and during for periods of time.

I’d like to book a room for three nights during the festival – from the 12th to the 15th of June.

Use in to mean ‘after a length of time’.

I’ll be with you in ten minutes.

Use until to mean ‘up to the point in time or the event mentioned’.

The door is open until 8 p.m.

Use until with a negative verb to mean ‘before’.

We won’t arrive until 10 p.m. (=before 10 p.m.)

Use by to mean ‘not later than the time mentioned’.

We’ll be at the hotel by 4 p.m. (= 4 p.m. at the latest)

Use before to mean ‘earlier than something’.

Would you like a drink in the bar before your meal?

Use after to mean ‘later that something’.

Would you like coffee with or after your dessert?

Look at these examples. Make sure you know how to translate them in your own language.

on Saturday during the day until 10 p.m. by midnight

8.2. Complete the sentences with the correct prepositions.

1.I’d like to book thirty-four tickets …… the musical.

2.The musical starts….. two-thirty.

3.Tickets are priced ….. thirty pounds fifty

4.That’s thirty-four seats ….. the 16th of October ….. two-thirty ….. the Lyceum Theatre.

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5.Please bring it ….. you when you collect your tickets ….. the theatre box office.

6.I’d like to book accommodation …. three nights, ….. Tuesday the 6th….. Friday the 9th of April.

7.We’ll arrive …..Tuesday ….. four o’clock.

8.We’ll let you know … Wednesday at the latest.

9.The shop normally closes …. 6 p.m. but once a month it’s open ….

8 p.m.

10.The hotel closes ….. six weeks ….. winter.

11.The door is locked … 11 p.m. Please ring the bell if you arrive ….

11 p.m.

8.3. Ask the questions to the sentences using the question words in brackets.

1.I want two tickets to Manchester city centre. (how many … you)

2.I want to travel return to London. (how … you)

3.I want to travel tomorrow morning. (when … you)

4.I want to return to London on Sunday evening. (when … you)

5.The cheapest fare is £80.20 return. (how much)

6.Trains leave Euston at 9 a.m., 9.20 and 9.40. (what time)

7.The train arrives in Manchester at 11.07. (what time)

8.Journey time is two hours seven minutes. (what)

9.We'd like to leave Manchester about 6 o’clock. (when … you)

10.The 6.15 train arrives in London at 8.27 in the evening. (what time)

11.That’s £160.40 in total. (how much)

12.I would like to pay by credit card. (how)

13.The match is this Saturday the 17th of March at 1.30. (when)

14.I’d like two VIP tickets. (how many … you)

15.Two VIP tickets are two hundred and ninety pounds per person, plus VAT. (how much)

16.VAT is a 20% sales tax. (what)

17.My email address is annabelweiss@gmail.com. (what)

8.4. An email to book a hotel.

Learn how to write an email to book a hotel to practise and improve your writing skills.

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Before reading

Do the preparation task first. Then read the text and tips and do the exercises. Preparation task

Match the definitions (a–f) with the vocabulary (1–6).

Reading text: An email to book a hotel To: info@ascot-hotel.co.uk

From: David Mathews

Subject: Booking 2 nights next week Dear Ascot Hotel,

I would like to reserve an accessible single room for two nights with breakfast on the 22 and 23 of April. Could I have a quiet room with a view if possible, please?

I will arrive at about 10 p.m. and I have an early meeting the next morning, so please could you leave an iron and ironing board in the room?

I have a promotional code (MH2219). Please can you confirm that it is £80 per night with breakfast included?

Please could you confirm the booking? Let me know if you need any further information.

Many thanks. With kind regards, David Mathews Tips

1.When writing an email to a hotel, you can start with Hello or Dear (hotel name).

2.Say clearly the dates you want, the room type and whether you want breakfast or not.

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3.Don’t forget to mention any additional information or special requests.

4.Ask them to confirm your booking. Give them your phone number if you prefer to be contacted that way.

Tasks

Task 1. Are the sentences true or false?

1.David is travelling alone.

2.The hotel price for David is lower than usual.

3.David wants to iron his business clothes before his meeting the next morning.

4.The hotel costs £80 for two nights including breakfast.

5.In your email, you should say exactly which dates you want to stay in the hotel.

6.It’s best to make special requests when you arrive at the hotel.

mation.

©2019 British Council www.britishcouncil.org/learnenglish

8.5.An email to confirm an appointment

Learn how to write an email to confirm an appointment.

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Before reading

Do the preparation task first. Then read the text and tips and do the exercises.

Preparation task. Write the words in the correct groups.

Reading text: An email to confirm an appointment From: Arina Marat, HR Assistant

To: Jane Claret

Subject: Your appointment on 14 March Dear Ms Claret,

Thank you for your email. I am writing to confirm your appointment with our HR manager, Mrs Sofia Aronov.

Your appointment will take place at 3 p.m. on Thursday 14 March at our Astana offices in Emerald Towers.

When you arrive, please go to the reception on the 26th floor and ask for me. I will take you to Mrs Aronov’s office.

We look forward to meeting you soon. Best regards,

Arina Marat

HR Assistant Tips

1.If you don’t know the person well, start your email with Dear + the person’s name.

2.For women, use Ms + surname unless you know they prefer to use Miss or Mrs.

3.Say thank you if you are replying to their email.

4.At the start of your email, say why you are writing: I’m writing to + verb +...

5.Write the day (Thursday), date (14 March) and place (our Astana offices in the Emerald Towers) clearly.

6.Explain clearly what they should do when they arrive for the appointment.

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7.At the end of your email, you can say I/We look forward to meeting/hearing from/seeing you soon.

8.Use Best regards or Best wishes and sign off with your name and your job title.

Tasks

Task 1. Are the sentences true or false? Correct the false sentences.

1.We don’t know if Jane is married or not.

2.Jane will have an appointment with Sofia.

3.The appointment is at 3 p.m. on Tuesday 12 March.

4.After she arrives, Jane should go to the reception first.

5.If you write to someone for the first time about a possible new job, you should start your email with Hi!

6.When you write an email to ask for information, you can start with

I’m writing to ask for some information about ...

7.It is correct to say I look forward to meet you soon.

8.Only use Best regardswith people you know well.

© 2019 British Council www.britishcouncil.org/learnenglish

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