Английский язык для делового общения. Экспресс-курс. Учебное пособие для студентов всех форм обучения

11

2.5.Complete the sentences with the words in the box. after*all*areas*divided*finally*start*then*third

1)I’ll be talking to you today about the after-sales service plans we offer. I’ll ____________1by describing the various packages in detail. ____________2I’ll go on to show you some case studies.

____________3, I’ll discuss how you can choose the best plan to meet your customers’ needs.

2)I’ve ____________4my talk into three main parts. First of

____________5company. ___________6 that I’ll describe how the company is structured and finally, I’ll give you some details about our range of products and services.

3)I’d like to update you on what we’ve been working on over the last year. I’ll focus on three main __________7: first, our

_______________8, our redevelopment project.

2.6.Complete the sentences with the prepositions in the

box.

about * at * for * into * of * on * to * with

1.Thank you _______ coming all this way.

2.I’ve divided presentation _______ three parts.

3.|First of all, I’ll give you an overview ________ our financial situation.

4.First, we’ll be looking _________ the company’s sales in the last two quarters.

5.In the first part of my presentation I’ll focus ______ the current project status.

6.Point one deals _______ APG’s new regulations for Internet use.

7.Secondly, I’ll talk ______ our investment in office technology.

8.After that I’ll move on _______ the next point.

3. Recruitment and selection

Recruitment

The process of finding people for particular jobs is recruitment or, especially in American English, hiring. Someone who has been

12

recruited is a recruit or, in American English, a hire. The company employs or hires them; they join the company. A company may recruit employees directly or use outside recruiters, recruitment agencies or employment agencies. Outside specialists called headhunters may be called on to headhunt people for very important jobs, persuading them to leave the organizations they already work for. This process is called headhunting.

Applying for a job

Fred is a driver, but he was fed up with long trips. He looked in the situations vacant pages of his local newspaper, where a local supermarket was advertising for van drivers for a new delivery service. He applied for the job by completing an application form and sending it in.

Harry is a building engineer. He saw a job in the appointments pages of one of the national papers. He made an application, sending in his CV (curriculum vitae – the ‘story’ of his working life) and a covering letter explaining why he wanted the job and why he was the right person for it.

Note: Situation, post and position are formal words often used job advertisements and applications.

Selection procedures

Dagmar Schmidt is the head of recruitment at a German telecommunications company. She talks about the selection process, the methods that the company uses to recruit people:

‘We advertise in national newspapers. We look at the background of applicants: their experience of different jobs and their educational qualifications. We don’t ask for handwritten letters of applications as people usually apply by email; handwriting analysis belongs to the 19th century.

We invite the most interesting candidates to a group discussion. Then we have individual interviews with each candidate. We also ask the candidates to do written psychometric tests to assess their intelligence and personality.

After this, we shortlist three or four candidates. We check their references by writing to their referees: previous employers or teach-

13

ers that candidates have named in their applications. If the reference are OK, we ask the candidates to turn it down we have to think again. If they accept it, we hire them. We only appoint someone if we find the right person.’

3.1. Complete the crossword. Use appropriate forms of words.

14

3.2.Now divide the words in 1.1 into two groups:

1)what a company personnel department does

2)what a person looking for work does

3.3 Replace the underlined phrases with correct forms of words and expressions.

Fred had already (1) refused two lob offers when he went for

(2) a discussion to see if he was suitable for the job. They looked at his driving license and contacted (3) previous employers Fred had mentioned in his application. A few days later, the supermarket (4) asked him if he would like the job and Fred (5) said yes.

Harry didn’t hear anything for six weeks, so he phoned the company. They told him that they received a lot of (6) requests for the job. After looking at the (7) life stories of the (8) people asking for the job and looking at (9) what exams they had passed during their education, the company (10) had chosen six people to interview, done tests on their personality and intelligence and they had then given someone the job.

4. Skills and qualifications

Education and training

Read the dialogue

Margareta: The trouble with graduates, people who’ve just left university, is that their paper qualifications are good, but they have no work experience. They just don’t know business works.

Nils: I disagree. Education should teach people how to think, not prepare them for a particular job. One of last year’s recruits had graduated from Oxford in philosophy and she’s doing very well!

15

Margareta: philosophy’s an interesting subject, but for our company, it’s more useful if you train as scientist and quality as biologist or chemist – training for specific job is better.

Nils: Yes, but we don’t just need scientists. We also need good managers, which we can achieve through in-house training courses within the company. You know we have put a lot of money into management development and management training because they are very important. You need to have some management experience for that. It’s not the sort of thing you can learn you’re 20!

Skilled and unskilled

A skill is the ability to do something well, especially because you have learned how to do it and practiced it.

Jobs, and the people who do them, can be described as:

You can say that someone is: +noun customer care electronics

skilled at, or skilled computer software in… + -ing

communicating using PCs

working with large groups

You can also say that someone is: computers

good with… figures people

17

5)office cleaner

6)laborer (someone doing basic work on a building site)

7)bus driver

8)office manager

4.3.Complete these extracts from job advertisements.

1.You’ll need to be ___________, as you’ll be working on financial budgets

2.As part of our sales team, you’ll be working independently, so you have to be self_____________ and self______________.

3.We’re looking for someone who can work on ten projects at once. You must be ____________ , ____________ and __________.

4.We need ____________ journalists who are very good ay their job and extremely ___________ to find out as much as they can.

5.You’ll be researching developments on the Internet, so you have to be ____________ - ____________. You must be _________, able work on your own initiative, and a _________ - ____________. But as part of team of researchers, you need to be a good ____ -

______ too.

5. Cu rri c u lu m vitae

Gymnasium Rottenburg, Germany

exams in Maths, Chemistry, History, English, Latin 2. University

a) September 1993 – October 1994 –

Gottingen University

b) since October 1994 – Leeds University

–

law student

first year results – 73% - 70% second year results – 68% - 60%

Languages 1.German (mother tongue) 2.English

3.French (7 years at school, advanced level) 4.Russian (upper intermediate level)

Work experience:

1.June-Sept. 1993, Himmelwerk, Kilchberg Position: assistant accountant in a medium – sized firm: Skills: computing skills: given tasks to work on independently, 1 was left on my own to find my way through various computer programmes.

2.Sept. 1994 – March 1995 – Social Services. London Borough of Greenwich Position: community Services Volunteer, personal care assistant; this involved caring for a physically disabled lady Skills: I had to cope with long hours and almost no spare time for myself; the commitment and responsibility involved were a very valuable experience.

3.August/Sept. 1995 – German Embassy. Washington DC. USA Position: internship at press office. This involved teamwork, helping to produce press releases and to organize press conferences, answering phone calls and letters, news presentations at the morning conferences, weekend duties (replying to letters and complaints, legal research translating). Skills: I improved my communication and

19

presentation skills in public relations duties I had to deal with vast amount of text and paperwork.

Interests:

Travelling, horse-riding, river-trips

Referees:

1.Dr. H. Storey

2.Mr. W. Hinds

3.Ms. A. Lawson,

Law faculty University of Leeds

Vocabulary Notes:

20

5.1. Work in pairs. Discuss preparations for writing your personal resume (curriculum vitae). Make use of model questions in A and prompts in B.

EDUCATION