English for Public Administration (Central, Regional and Municipal Administration) (Английский язык для студентов, обучающихся по направлению «Государ

Top level management is in charge of framing policies of the organization. Top level management consists of board of directors, managing director, general manager and senior managers. Top level management performs these functions:

•determining objectives of the organization;

•formulating abroad policies of the organization;

•taking important business decisions;

•selecting future course of action (in view of economic policies, public opening and other social, national and international factors);

•accumulating the resources needed;

•providing course of action to medium level managers.

Middle level management is the link between top level and low level management.

Important functions of the middle level management are:

•determining organizational system of the departments.

•giving instructions to low level managers which they receive from the top level management.

•motivating subordinates for higher productivity and awarding them for their outstanding performance.

•compiling statistical reports for top level management and preparing records of the department.

Low level management. These managers have job titles such as: office manager, shift supervisor, department manager.

Following are important functions performed by the low level management:

•assigning jobs and tasks to various workers,

•instructing and supervising workers for day to day activities,

•being responsible for the quality as well as quantity of production,

•maintaining good relations in the organization,

•providing training to the workers,

•arranging necessary materials, machines, tools etc.

•motivating workers.

Top managers do considerably more planning, organizing and coordinating (or controlling) than do managers at any other level. On the other hand, they do much less leading. Most of the leading is done by supervisors. The amount of planning, organizing and coordinating decreases down the hierarchy of management; leading increases as you shift down the hierarchy of management.

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VOCABULARY

1.top (executive) manager –

2.top management – ,

*

3.middle managers –

4.first-line managers –

5.general manager – );

6.goal – ,

7.to be in charge of something – * -

8.in view of … – …

9.required instructions – *

10.to assign jobs and tasks –

11.to provide –

12.to compile statistical reports –

13.to increase –

14.to decrease – *

ASSIGNMENTS

1. Answer the questions:

A.What levels has management?

B.What functions does the top level management perform?

C.What functions does the middle level management perform?

D.What functions does the low management perform?

2. Mark the sentences True or False. Correct the false ones:

A. All key assessments are made at the top level management. B. The simple elements of leading are made by supervisors.

3. Translate the following sentences into Russian:

A.Middle level management receive reports of actual performance from their low level managers.

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B.Without coordination among these three levels of management the company cannot prosper.

C.Middle level managers do considerably less planning, organizing and coordinating than do top level managers.

D.The amount of planning, organizing and coordinating decreases down the hierarchy of management.

E.All key decisions are made at this level.

4. Find the topical sentence of each passage of Text B and make a short summary of the text using the topical sentences you have found.

TEXT C

MANAGEMENT STYLES

An autocratic management style is when a manager makes a decision alone. The manager conveys the decision to staff and they have to work within the scope of that decision. For example, in order to deliver good customer service, managers instruct all staff to follow company’s guidelines for dealing with customers.

Advantages of autocratic management style:

•quick decision making;

•effective when employing many low skilled workers. Disadvantages of autocratic management style:

•no two-way communication so can be de-motivating;

•creates “them and us” attitude between managers and workers.

In a democratic management style, the manager allows the employees to take part in decision-making process. This style can be positive when complex decisions need to be made that require a range of special skills.

Advantages of a democratic management style:

•authority is delegated to workers which is motivating;

•everyone has the opportunity to contribute ideas to the decision;

•useful when complex decisions are required that need specialist

skills.

Disadvantages of a democratic management style:

•mistakes or errors can be made if workers are not skilled or experienced enough;

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• the decision-making process could be severely slowed down unless decision processes are streamlined.

In laissez-faire management style the manager lets the employees manage themselves and there is no delegation taking place from the management. This style is often called “hands off” managership as the manager evades his duties and does not direct the employees.

Advantages:

•this style is positive only in the case when the employees are very responsible and in case of creative jobs where a person is guided by his own aspirations;

•little direction is required; Disadvantages:

•makes the employees lose their sense of direction and focus;

•the disinterest of the management causes the employees to become less interested in their job and their dissatisfaction increases.

A manager should always remember that the typical management styles are suited for specific types of environments.

VOCABULARY

1.an autocratic management style – ( )

2.an democratic management style – *

())

3.an laissez-faire management style –

( )

4.environment – )

5.advantages – * )

6.disadvantages –

7.to give orders –

8.decision-making process –

9.to make a decision –

10.customer service –

11.to encourage creativity – )

12.human relation –

13.the majority –

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ASSIGNMENTS

1. Answer the questions:

A.How can you describe laissez-faire management?

B.In what management style little direction is required?

C.What management style is time-consuming?

D.What are the advantages and disadvantages of laissez-faire management?

E.What are the advantages and disadvantages of laissez-faire management?

F.What are the advantages and disadvantages of laissez-faire management?

G.What management style is appropriate when controlling large numbers of low skilled workers is required?

2. Mark the sentences True or False. Correct the false ones:

A.An autocratic management style is when a manager doesn’t make a decision alone.

B.The manager conveys the decision to staff and they must to work within the scope of that decision.

C.For example, in order to deliver good customer service, managers instruct all staff to follow company’s guidelines for dealing with customers.

D.In laissez-faire management style, the manager allows the employees to take part in decision-making process.

E.A democratic management style can be positive when simple decisions need to be made that require a range of special skills.

3. Choose the correct word or word combination:

A.How long ________________ in sales?

•you worked

•have you been working

•will you work

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B.What are some of the ______________________ of the project you’re working on?

•objective

•objectives

•object

C.I was ___________________ developing the company’s current projects.

•responsible for

•responsible of

•responsive for

4. Discuss in pairs:

A.Do you have to be born with the correct qualities or can you be taught to be a good manager?

B.Which style would you pick?

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UNIT 5. MANAGEMENT ROLES

PRE-TEXT EXERCISES

1. Give the initial forms of the following words:

interpersonal, informational, decisional, requiring, determining, raises, allocations, agreements, preferred, improved, categories,

addition, require, handler, defective, decisional, units, likely, allocations.

2. State to what parts of speech the following words belong:

to monitor, the environment, local newspaper, the broad, improve, plan, assign, expand, make, address, deal, employees, reach, work, secure, broad, direct, employees, follow, subordinates, top, share.

3. Check up if you can translate the following word combinations correctly:

decisional roles; to develop; innovative; goods; services; to reach; to negotiate; to develop; to look; to require; to work; to compete; to support; the broad categories; to assign resources to develop innovative goods and services; correct a problem; a recall of defective products; specific allocations.

4. Match the word combinations with their Russian equivalents:

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TEXT A

DECISIONAL ROLE

In addition to the broad categories of management functions, managers in different levels of the hierarchy perform different managerial roles. These roles were categorized by researcher Henry Mintzberg, and they can be grouped into three major types: decisional, interpersonal, and informational.

Decisional roles require managers to plan strategy and utilize resources. There are four specific roles that are decisional. The entrepreneur role requires the manager to assign resources to develop innovative goods and services, or to expand a business. Most of these roles will be held by top-level managers, although middle managers may be given some ability to make such decisions. The disturbance handler corrects unanticipated problems facing the company from the internal or external environment. For example, a manager must resolve conflicts among subordinates or between manager's department and other departments. Managers at all levels may take this role. First-line managers may correct a problem halting the assembly line or a middle level manager may attempt to address the aftermath of a store robbery. Top managers are more likely to deal with major crises, such as requiring a recall of defective products. The third decisional role, that of resource allocator, involves determining which work units will get which resources. Top managers are likely to make large, overall budget decisions, while middle managers may make more specific allocations. In some organizations, supervisory

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managers are responsible for determining allocation of salary raises to employees. Finally, the negotiator works with others, such as suppliers, distributors, or labor unions, to reach agreements regarding products and services. First-level managers may negotiate with employees on issues of salary increases or overtime hours, or they may work with other supervisory managers when needed resources must be shared. Middle managers also negotiate with other managers and are likely to work to secure preferred prices from suppliers and distributors. Top managers negotiate on larger issues, such as labor contracts, or even on mergers and acquisitions of other companies.

VOCABULARLY

1.a researcher –

2.to utilize resources –

3.to require –

4.an unanticipated problem – *

5.to resolve a conflict –

6.negotiate –

7.to attempt – ,

8.preferred price – * *

9.overtime hours –

10.mergers and acquisitions of other companies – )

*

ASSIGNMENTS

1. Answer the questions:

A. What do the decisional roles require from a manager? B. Who deals with labor contracts?

C. What level managers are likely to make large, overall budget decisions?

2. Mark the sentences True or False. Correct the false ones:

A. These roles were classified by Henry Minter.

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B.A manager is obliged to resolve all the conflicts that arise in the organization.

C.Overtime hours, wage increases are the questions that first-level managers may discuss with employees.

D.The negotiator deals with labor unions to sign the contracts concerning products and services.

3. Match the word combinations with their Russian equivalents:

4. Translate into Russian:

unanticipated problems; utilize resources; overtime hours; mergers and acquisitions of other companies; the negotiator; different levels; they can be grouped; require managers; to plan strategy and utilize resources; corrects unanticipated problems.

5. Translate into English:

; ; *; ;

; ; * * ; ;

) *; .

6. Complete the table:

(interpersonal role, informational role, decisional role)

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