2. Ответьте письменно на следующие вопросы:

1. What do you do in an Adjustment Letter?

2. What should you do if a customer’s complaint can be resolved?

3. What do you do when you a customer’s complaint can’t be resolved?

3. Найдите в тексте предложения с модальными глаголами, выпишите и письменно переведите их.

4. Найдите в тексте причастия 2 и причастия 1, определите их функцию в предложении и переведите предложения на русский язык.

5. Соедините соответствующие эквиваленты.

1. denial 1. решить проблему

1. request 2. отказ

2. apology 3. жалоба

3. expression 4. решение

4. to solve the problem 5. просьба

5. complaint 6. претензия

6. purpose 7. цель

7. decision 8. извинение

8. customer 9. выражение

9. claim 10. покупатель

6. Переведите предложения, определите видовременную форму и залог глагола – сказуемого.

1. We enclosed a catalogue and price list wirh our last letter.

2. We have sent you a catalogue of our range of tinned vegetables.

3. Our tinned fruit products are in short supply at the moment.

7. Задайте вопросы к выделенным словам.

1. We use a claim letter when we have a complaint.

2. The purpose of the claim letter is to convince the reader that you have a legitimate complaint.

3. You can avoid making mistakes by using some techniques.

8. Поставьте глагол в нужное время.

1. When you (to write) a letter first analyze your audience.

2. We already (to write) 5 letters to them since September.

3. Our director (to sign) you letter when he (to be) back from the meeting.

9. Используйте будущее время, чтобы выразить уверенность и определенность. Переведите на русский язык.

Our bank (inform) when the credit expires.

10. Составьте предложения из слов, переведите их.

1. With, I, on, will, the, Friday, meet, manager.

2. With, the, our, letter, price-list, enclosed, we, last.

Вариант 9

1. Прочитайте и письменно переведите текст «TYPES OF BUSINESS LETTERS»

When you have a complaint, you use a Claim Letter to relay this information in a professional and ethical manner to the person you have the problem with. The purpose of the claim letter is to convince the reader that you have a legitimate complaint that deserves a desired response.

T he more professional and written the claim letter is, the better the chance you have of receiving positive feedback in your favor. Consider this strategy when writing a claim letter:

• identify the product or service;

• explain the problem;

• propose a solution;

• end the letter respectfully.

The Order Letter is the most common form of business communication, and it is written for a manufacturer, wholesaler, or retailer.

When writing an order letter, include all the information the reader will need to identify the merchandise, such as:

- quantity;

- model number;

- dimensions;

- capacity;

- material;

- price.

The purpose of the Inquiry Letter is to obtain information from the reader.

If the reader is not expecting your letter, then it is more difficult. In this case, following these four guidelines will be helpful:

• state your purpose;

• list your questions or requested action;

• offer something in return to encourage action;

• follow up with a thank you note, e-mail, or phone call to the person who

• helped you with your request.