2. Ответьте письменно на следующие вопросы:

1. What is a business letter?

2. What should be included in a business letter?

3. Why is it so important to write a good business letter?

3. Найдите в тексте предложения с глаголами в страдательном залоге, выпишите и письменно переведите их.

4. Найдите в тексте причастия 2 и причастия 1, определите их функцию в предложении и переведите предложения на русский язык.

5. Соедините соответствующие эквиваленты.

1. attitude 1. в некоторой степени

1. persuasion 2. руководители

2. in some degree 3. советы, указания

3. to rely on 4. средство

4. executive 5. независимо от

5. purpose 6. включать

6. regardless 7. полагаться на

7. guidelines 8. убеждение

8. to include 9. цель

9. means 10. отношение

6. Переведите предложения, определите видовременную форму и залог глагола – сказуемого.

1. We deliverеd the goods to the port of London last week.

2. Our bank will inform when the credit expires.

3. We must import many types of paper products.

7. Задайте вопросы к выделенным словам.

1. The business letter is the basic means of communication between two companies.

2. Most business letters have a formal tone.

3. It is a document typically sent outside a company but is also sent within a company.

8. Поставьте глагол в нужное время.

1. He (to send) you’re the instructions as soon as possible.

2. We already (to get) this information.

3. Complaints often (to receive) by companies who ship consignments overseas.

9. Составьте предложения из слов, переведите их.

Inform, the, agents, we, about, delivery, tomorrow, your, will, of, date.

Received, the, documents, morning, bank, the, yesterday.

Вариант 8

1. Прочитайте и письменно переведите текст «TYPES OF BUSINESS LETTERS»

In an Adjustment Letter you respond to a claim letter and tell the customer how you plan to handle the situation. Regardless of what your final decision is, your purpose remains the same: show that you value the customer's business and concerns, and that your company is fair and reasonable.

If the customer's complaint can be resolved, simply express your regret about the situation, state the correction you will make, and end on a positive note by encouraging future business with your company.

If you cannot solve the customer's problem, then the letter becomes more difficult. In this situation, the letter will have four parts:

• attempt to meet the customer on some neutral ground: consider an expression of regret but not an apology, perhaps even thanking the customer for bringing it to your attention;

• explain why your company is not at fault: explain the steps that led to the dissatisfaction clearly and concisely;

• clearly state that your company is denying the request, and supply reasons in the letter for this denial: make this statement at the end, because if it is at the beginning, the customer may not finish the letter;

• try to create goodwill for future business transactions: offer a special discount on a future transaction.