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Unit 7 Decision Making

Steps in Decision Process

Words to remember

alternative (n) – a chance to choose or decide between two or more things or courses of action

framework (n) – structure

limitation (n) – something that limits; the limit beyond which no more can be done to implement (v) – to carry out; to put into practice

evaluate (v) – to calculate or judge the value of something state (n) – a condition in which a person or thing is; a situation

experience (n) – knowledge or skill which comes from working practice, rather than from books

to experience (v) – to feel or learn something by experience

schedule (n) – a planned list or order of things to be done or dealt with to replace (v) – to change one person or thing for another

valid (adj) – legally acceptable feasible (adj) – possible and reasonable

reliable (adj.) – that may be trusted; dependable potential (n) – possibility for developing

Tasks to perform

1. Give English equivalents of the words and word partnerships used in the text.

Выполнять задания;

 

выбирать курс действий;

имеющиеся в наличии

варианты;

решать проблему;

составить список шагов (этапов);

упрощённая схема;

определить проблему;

 

тщательный анализ;

установить проблему;

 

выяснить причину;

 

переживать, испытывать

(страдать от);

низкое производство;

не удаваться (что-то сделать);

составлять график рабочих смен;

определить ожидаемые результаты;

увеличить выпуск продукции;

 

собирать данные;

получать информацию из

различных источников;

наблюдение;

опрос;

исследование;

полагаться на информацию;

обрабатывать данные;

достаточная

информация;

достоверная информация;

 

надёжная информация;

разработать разумные варианты;

возможные решения проблемы; заменить

работающего в данный момент начальника;

предоставить информацию;

 

 

 

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разработать стимулы;

свободное время;

увеличить производство;

оценить варианты;

c точки зрения ожидаемых результатов; дорогостоящая

и занимающая много времени работа;

привести к повышению производства;

получить желаемый результат;

достичь целей с наименьшими затратами;

выполнить работу.

 

 

 

 

3.Complete the sentences with noun / adjective / adverb / verb forms provided. Translate the sentences.

1. available / availability

a) It was a problem to get this information. … to the data was limited. b) We want to make out products … to a wider market.

2. expectation / expected / expecting

a) We are … a visit from Bill this morning. b) He is … to come after dinner.

c) We thought John would do well, but he has succeeded beyond our … .

3. current / currently

a) There is heavy competition on the market now. Unfortunately, our … position is not very stable.

b) The rate of inflation … stands at 7%.

4. valid / validity

a) The shareholder group may question the legal … of the document. b) The voucher is … for 12 months.

5. feasible / feasibility

a) That may be the only … way of solving this problem.

b) …. studies are carried out to discover whether it is worth investing in a particular project.

6. implement / implementation

a)The committee’s suggestions will be … immediately.

b)You have to understand that … of this project is extremely important.

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7. rely / reliable

a)You can’t … on the weather.

b)The offer made by this investor is highly … .

4. Translate the following sentences into English

1.Принятие решений – одна из основных функций руководителей всех уровней.

2.Чтобы выбрать правильное решение из множества возможных и доступных вариантов, руководитель должен обладать профессиональными знаниями, опытом и необходимыми личными качествами.

3. Руководитель оценивает возможные варианты решения с точки зрения желаемых результатов ( повышение качества выпускаемой продукции), и таких ограничений, как увеличение затрат и времени на производство.

4.Человек, принимающий решение, сравнивает все возможные варианты и выбирает тот вариант, который обладает наибольшими возможностями для дальнейшего роста и развития компании.

5.Процесс принятия решений состоит из нескольких шагов. Их последовательное (successive) выполнение приведёт к достижению цели.

6.Чтобы определить проблему, необходимо тщательно изучить ситуацию,

Установить причину проблемы и разработать ряд мер по её устранению. 7. Важной задачей является сбор и анализ информации.

8. Для того чтобы собрать как можно больше информации, руководители проводят исследования рынка, опросы потребителей, наблюдения за работой персонала.

9.Информация должна быть юридически достоверной и надёжной.

10.За принятием решения следует процесс выполнения решения с последующей оценкой полученных результатов.

Case study Watch your language

1.Read about Cassia Printing Presses and identify what important problem the company faces.

Cassia Printing Presses is based in Leipzig in Germany. Recently it has opened assembly plants in Sao Paulo in Brazil and Salamanca in Spain. As there is no official company language, the local languages, German, Portuguese and Spanish, are used in all of the plants. Instructors from the headquarters in Germany visit the other offices to

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train local technical staff to install Cassia printing presses and to train local sales staff to show customers how to operate them. This can be a difficult job when everyone speaks different languages. There are also frequent breakdowns in communication at the switchboards. The company realizes that it needs to do something about its language policy so that staff in these areas can work more efficiently.

2.Most staff at Cassia have English as their second language. Cassia has brought in a language training organization to test its employee’s knowledge of English.

This is their report.

Summary of Language Analysis

Technical staff

Most have very little knowledge of English (level 1)

Instructors

Most are able to take part in very basic communications in English (level 2). A few of the more experienced staff can communicate more easily (level 3).

Telephone and reception staff

They vary between level 1 and level 3. To take basic calls they need at least level 2, in two or three languages.

Language training

It takes 150 hours (75 hours of classes + 75 hours of self study) for the average student to progress from one level to the next. The cost for courses is $40 per person, per hour. For classes of more than five people, a reduced rate of $30 per person is offered.

3.Read what the staff have been saying about language policy in the company. Agree or disagree with their opinions.

Which language?

“The company should choose English as it is corporate language, because it is an international language and we hope to expand into other markets.”

“Cassia is a German company, so German should be the language of the group”.

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“The companies should use their local languages and the German instructors should learn to speak Portuguese and Spanish”.

Who should learn?

“Language training should be part of the staff development of all members of staff, not just a selected few”.

“Only the instructors need language training”.

“All Cassia’s technical staff should be able to communicate comfortably in the same language”.

“It is important for the “first contacts” of the company, the reception staff, to be able to speak all company languages”.

When and how?

“Language training should be in work time and paid for by the company”.

“It should take place during staff’s personal time”.

“Language courses should take place at the companies”.

“Staff from overseas offices should be sent to the USA or the UK to study English”.

“Selected staff from your overseas operations should spend a year in Germany to learn German and receive technical training in German”.

4.Senior management has asked a group of you to have a fresh look at the problem and to make some recommendations. Based on the opinions and your agreement or disagreement with them, make a list of recommendations about the following which you all agree on.

-Which language or languages should Cassia adopt?

-Who should receive urgent attention and how much language training will they need?

-How and where should language training be organized?

 

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Contents

 

Introduction

 

3

Unit 1

Business basics

 

Part 1

What is Business

4

Part 2

Careers in Business

11

Unit 2 The Global Marketplace

 

Part 1

Marketing

20

Part 2

The target market

29

Unit 3

International Business

 

Part 1

Why Nations Trade

33

Part 2

Multinational Corporations

42

Unit 4

Financial Aspects of Business

 

 

Operations

 

Part 1

An Accounting Overview

46

Part 2

Balance sheet

53

Unit 5

Finance

 

Part 1

Why Finance?

57

Part 2

Acquisition of capital

62

Unit 6

Human Aspects of Business Organization

Part 1

Management Functions

68

Part 2

Management and Human Resources

 

 

Development

75

Part 3

Leadership and Management Styles

82

Unit 7

Decision Making

 

 

Steps in Decision process

85

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Sources

1.Business Vocabulary in Use, Intermediate, Bill Mascull. – Cambridge University Press, 2010.

2.Professional English in Use, Marketing, Cate Farrall, Marianne Lindsley. – Cambridge University Press, 2008.

3.Business Benchmark, Guy Brook-Hart. – Cambridge, 2006.

4.Head for business, Intermediate, Jon Naunton. – Oxford University Press, 2000.

5.Longman Dictionary of Contemporary English. – Москва , 1992.

6.English-Russian Dictionary of Advertising and Marketing, “Russo”. – M., 1999.

7.Англо-русский справочник (Экономика) / О.В.Сиполс. – М., 1998.

8.Longman Business English Dictionary, Pearson Education Limited, 2007.

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