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  1. Match the words to make word partners and translate them into Russian:

1. maintain

a) an interest

2. access

b) pleasantries

3. handle

c) the purpose

4. exchange

d) control

5. state

e) the call

6. express

f) a website

  1. Match the verbs in the left column with their Russian equivalents in the right one:

1. interrupt

a) резюмировать

2. occur

b) охватывать

3. revisit

с) вешать телефонную трубку

4. pick up

d) включать

5. hang up

e) пересматривать

6. recap

f) происходить

7. accomplish

g) обнаруживать

8. cover

h) класть телефонную трубку

9. discover

i) прерывать

10. involve

j) совершать

  1. Match the phrases in the left column with their Russian equivalents in the right one:

1. convey a sense of authority

a) отклоняться от темы

2. break relationships

b) прощаться на приятной ноте

3. drift from the topic

c) сжигать мосты

4. remind of the appointment

d) передавать ощущение авторитета

5. part on a pleasant note

e) разрушать отношения

6. burn bridges

f) напоминать о встрече

7. Choose the correct option to fill in the gaps:

1. During the telephone business conversation your voice should express a sense of ______

a) faith and hope c) love and affection

b) professionalism and authority d) hate and dissatisfaction

2. Almost all our _____ take place on the phone.

a) troubles c) business communications

b) private relationships d) meetings

3. To access your company's website or locate information quickly you must use _____.

a) a telephone c) a radio

b) a computer with Internet d) a diary

connection

4. If the other person does not have time, briefly state the purpose of your call and ask for _______ to follow up at a later time.

a) a date c) an interview

b) a conference d) an appointment

5. When the other party is drifting from the topic at hand, you should _______.

a) interrupt them c) get angry

b) keep patience d) end the call

6. If additional communication is required, set up a specific _______for a follow-up phone call.

a) conversation c) day and time

b) meeting d) appointment

8. Read the following statements and decide if they are true or false:

1. As nowadays modern technology, such as email or text messaging, is widely used, the telephone becomes less important as a means of communication.

2. Proper phone technique can make or break deals or relationships.

3. When answering the phone for business, you should introduce yourself or your company.

4. If your call has been expected, you should remind them of the prior conversation and appointment.

5. Never interrupt the other party even when they are drifting from the topic at hand.

6. At the end of the call use your notes and repeat any resolutions or commitments on either side to be sure you have reached an agreement.

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