III. Read the whole article. Number these ideas in the order they appear in the text, translate them.

1. Managers need to know wheniIt's best to telephone, e-mail or call a teleconference or a virtual meeting.

2. Global companies nowadays can not supervise individuals as closely as before.

3. Managers should encourage team members to share leadership and take responsibility for their actions.

4. As a result of globalisation, companies will increasingly have to manage teams that work in different parts of the world.

5. Managers today need to know when to defer decisions, lead, facilitate or coach team members.

6. Face-to-face meetings are more effective when it comes to complex tasks like problem-solving.

7. With complex organisations, a manager does not always have the authority to directly ask the team to do something.

IV. Match the verbs (1-8) with the expressions (a-h) to make word combinations from paragraphs 2 and 3 of the text.

focus on	measures
achieve	behaviour
set	processes
shape	progress
develop	an initial agreement
analyse	appropriate goals
reach	a trusting relationship
build	results

V. Correct six of the verbs in these sentences, using the verbs from the previous exercise, translate them.

1. Managers now have to lead by setting processes, performance and results.

2. Staff need to build results.

3. This can only be done if managers shape appropriate goals and milestones, reach behaviour and develop progress being made.

4. Face-to-face communication is the best way to start a virtual project in order to analyse an agreement on milestones and commitments.

VI. Complete these sentences using expressions from paragraph 4, translate the sentences.

a) Video and meetings make building relationships more of a challenge, but they are part of today’s global business, where managers may be based anywhere in the world.

b) If a manager wants a group of workers to get the job done effectively, a solid team… has to exist, and the members will need to meet in….. sessions, particularly at the start of any big project.

c) Real-time…… in meetings involves building- a trusting relationship and should be done face to face, where physical proximity can improve performance, whereas pure…. can be done via teleconference or video conference.

VII. Read the section entitled Managing without authority (paragraphs 6 and 7) and choose the best meaning for the words and expressions in italics in the context of the article.

a) The assumption is that...

• something that people think is true although there is no definite proof

• something that everyone knows to be true

• when someone starts to have control or power

b) when there are clear reporting relationships.

• relationships between employees and managers

• working relationships between team members

• management relationships across different countries

c) The expression inspirational appeals refers to …

making public requests for help, money or information

being creative about motivating staff

asking staff to do things they do not want to do

d) coalition-building and consultation

organising working groups

building relationships wih people who have a common goal

building relationships with official bodies or organisations

e) a team-based environment that foster personal initiative

• requires or makes obligatory

• provides training in a particular skill

• encourages or promotes