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ДЕРЖАВНИЙ ВИЩИЙ НАВЧАЛЬНИЙ ЗАКЛАД

ЗАПОРІЗЬКИЙ НАЦІОНАЛЬНИЙ УНІВЕРСИТЕТ”

МІНІСТЕРСТВА ОСВІТИ І НАУКИ МОЛОДІ ТА СПОРТУ УКРАЇНИ

Ю.А. ЗАЦНИЙ, C.П. ЗАПОЛЬСЬКИХ

ПРАКТИКА ПЕРЕКЛАДУ

Навчальний посібник

для студентів спеціальності

«Переклад (англійський)»

ЧАСТИНА 2

Затверджено

вченою радою ЗНУ

Протокол № 1 від

Запоріжжя 2012

УДК 811.111:81’255.4 (075.8)

ББК Ш 143.21-7

З-389

Зацний Ю.А, Запольських С.П. Практика перекладу: навчальний посібник для студентів для студентів спеціальності «Переклад (англійський)». – Запоріжжя: ЗНУ, 2012. – Частина 2. - 94 с.

Навчальний посібник складено на основі друкованих, аудіо та відеоматеріалів сфери економіки та бізнесу, що відповідають навчальній та робочій програмі з дисципліни «Практика перекладу». Зміст посібника висвітлює такі теми: «Бізнес діяльність онлайн», «Керівництво проектами», «Бізнес етика», «Енергетичні ресурси», «Консалтинг». Комплексний підхід, застосований при укладанні, забезпечує розвиток навичок різних типів перекладу, засвоєння фонових знань та знайомство з провідними тенденціями розвитку сучасного суспільства сфери економіки та бізнесу. Посібник містить лінгвокраїнознавчі відомості, тексти із сучасної англомовної та україномовної періодики, систему різноманітних вправ для розвитку навичок різних типів англо-українського та україно-англійського перекладу.

Призначений для студентів спеціальності «Переклад (англійський)».

Рецензент Р.К.Махачашвілі.

Відповідальний за випуск С.І.Прус.

Unit 1 business online presentation

I. Read the brief, answer the following questions and translate the collocations in bold using the context and the information given below.

  1. What are the pros and cons of e-tailing? Have you got any experience of such kind?

  2. What do the customers do on e-commerce sites?

  3. What is meant by Web metrics?

  4. What is the key performance indicator in e-business?

  5. Can you describe the stages of online shopping?

  6. What is the basic rule for reducing abandonment? Why do people disengage with the site or click off?

  7. What do you know about the “eight-second rule”?

  8. What does the term landing page mean? What is their purpose?

  9. What is the meaning of ROI and CPA? Why are they important in e-commerce?

BRIEF

Ever since Jeff Bezos set up amazon.com, the world's largest bookseller, the Internet has opened up a massive consumer market for e-tailers (online retailers). The experts advise building e-business into any business plan, although smaller retailers are still nervous about e-tailing, as they often see it as a risk. Online shoppers have the idea that delivery should be immediate, apart from being extremely convenient, so if companies don't deliver until a week later, they won't get returning customers.

On an e-commerce site, where customers may browse stock, select items to fill a shopping basket or cart and then go to a virtual checkout to pay for goods. The main difference between this and a brochure site that simply displays products and company information is interactivity. When a customer is making choices on the website, this requires a more sophisticated website. Many ISPs (Internet Service Providers) have packages that can enable small businesses to host a website.

Web metrics are the numbers that tell managers what is happening in their site. Success on the web essentially means getting people to do what you want when they visit the site. This is called the target action, which is usually buying something or filling in a form. Another important consideration is whether the site's design makes it easy for people to engage in the target action. Ease of navigation is one of common complaints people have about web design.

The key performance indicator in e-business is the conversion rate: the percentage of visitors who engage in the target action, which can either be the percentage of visitors who submit a form or who buy online. The average conversion rate is 2 per cent, whereas Amazon are said to have the highest rate at about 9 percent. However, these sites have very high brand recognition, which means people already know what the site is selling before they visit.

The most important area in online shopping is the credit-card payment page. Between viewing product pages and completing the target action, the visitor ideally does something: fill in a form and hit the submit button, or submit a credit-card page. People who don't submit are said to have “abandoned”. Each form therefore has an abandonment rate.

The basic rule for reducing abandonment is to ask fewer questions. The form is primarily for having a record of potential customers so the sales team can contact them. Many companies treat contact forms as an opportunity for market research. They ask questions like “Where did you find our site?” These types of questions will be a reason for someone to disengage with the site, or “click off”. Many potential customers will also have second thoughts about buying online when they are asked to enter credit-card information.

When a visitor first arrives on a website, they quickly scan it to see if it has what they are looking for. At this time, they are a scanning visitor. Web designers also talk about the “eight-second rule”, that is, most people will allow no more than eight seconds to review a site before making a decision. Research indicates, however, that 30 seconds is more the norm. In either case, an e-tailer should make sure the core offering of its site can be conveyed in this short time.

Committed visitors are those who read more than one page or spend more than ore minute. Getting first-time visitors to stop scanning and start reading requires different design elements from selling. Successful sites will have landing pages to switch visitors from scanning to reading. A company can also analyse its web metrics results to determine the ROI (return on investment) for online advertising. A good rule of thumb is to multiply the conversion rate for visitors coming from each ad by the cost per visitor. That is the cost per acquisition (CPA). Ultimately, a business should ask itself if it can afford to spend that much to attract e-tail consumers and get online sales.

Extra info

Online shopping or online retailing is a form of electronic commerce whereby consumers directly buy goods or services from a seller over the Internet without an intermediary service. An online shop, e-shop, e-store, Internet shop, webshop, webstore, online store, or virtual store evokes the physical analogy of buying products or services at a bricks-and-mortar retailer or shopping centre. The process is called business-to-consumer (B2C) online shopping. When a business buys from another business it is called business-to-business (B2B) online shopping. The largest online retailing corporations are EBay and Amazon.com, both are US-based.

A web hosting service is a type of Internet hosting service that allows individuals and organizations to make their website accessible via the World Wide Web. Web hosts are companies that provide space on a server owned or leased for use by clients, as well as providing Internet connectivity, typically in a data center. Web hosts can also provide data center space and connectivity to the Internet for other servers located in their data center, called collocation, also known as Housing in Latin America or France.

The scope of web hosting services varies greatly. The most basic is web page and small-scale file hosting, where files can be uploaded via File Transfer Protocol (FTP) or a Web interface. The files are usually delivered to the Web "as is" or with minimal processing.[1] Many Internet service providers (ISPs) offer this service free to subscribers. Individuals and organizations may also obtain Web page hosting from alternative service providers. Personal web site hosting is typically free, advertisement-sponsored, or inexpensive. Business web site hosting often has a higher expense.

The term target–action design paradigm refers to a kind of software architecture, where a computer program is divided up into objects which dynamically establish relationships by telling each other which object they should target and what action or message to send to that target when an event occurs. This is especially useful when implementing graphical user interfaces, which are by nature event-driven.

In internet marketing, conversion rate is the ratio of visitors who convert casual content views or website visits into desired actions based on subtle or direct requests from marketers, advertisers, and content creators. Conversion Rate = Number of Goal Achievements / Visits

Successful conversions are interpreted differently by individual marketers, advertisers, and content creators. To online retailers, for example, a successful conversion may constitute the sale of a product to a consumer whose interest in the item was initially sparked by clicking a banner advertisement. To content creators, however, a successful conversion may refer to a membership registration, newsletter subscription, software download, or other activity that occurs due to a subtle or direct request from the content creator for the visitor to take the action.

Abandonment rate is the percentage of people that start down the funnel (conversion process) but do not complete it. Its basically the exact opposite of the funnel’s conversion rate…For example, yesterday for your Goal 1 (XXX) you had a 63% abandonment rate. If you look at the funnel for that goal you’ll see a 37% completion rate. 37 + 63 = 100%.

Abandonment can also be used to analyze dropoffs between stages in a process. For your lead gen site the funnel is pretty short. Its basically: step 1 – go to the form page, step 2 – fill out the form. For e-commerce sites though there might be 7 or 8 steps between when you add a product to your cart and ultimately check out. Its helpful b/c you can see if one step has a huge dropoff, then you fix that step and make it easier to use or what have you.

In online marketing a landing page, sometimes known as a "lead capture page" or a "lander", is a single web page that appears in response to clicking on an advertisement. The landing page will usually display directed sales copy that is a logical extension of the advertisement or link. Landing pages are often linked to from social media, email campaigns or search engine marketing campaigns in order to enhance the effectiveness of the advertisements. The general goal of a landing page is to convert site visitors into sales leads. By analyzing activity generated by the linked URL, marketers can use click-through rates and Conversion rate to determine the success of an advertisement.

There are two types of landing pages: reference and transactional. A reference landing page presents information that is relevant to the visitor. A transactional landing page seeks to persuade a visitor to complete a transaction such as filling out a form or interacting with advertisements or other objects on the landing page, with the goal being the immediate or eventual sale of a product or service.

Cost per acquisition (CPA) is another word for cost per action and is used interchangeably with this term. CPA measures the advertiser’s per conversion cost from start to finish, from the inclusion to the search engine results to creating interesting landing pages that grab the attention of the visitor. This means cost per acquisition measures how much it costs in advertising to convert one person from a visitor to a client for the company. Advertisers prefer this type of paid inclusion, because they are only paying for when the desired outcome is achieved. The desired outcome of a conversion is generally a purchase from the advertiser, or a form being filled out by a visitor so that the visitor’s name and email address can be added to a list of potential clients.

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