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  1. Complete the words below to match the given meanings:

  1. Payment made by an insurer

  2. A document which is evidence that someone has insurance

  3. Covered by insurance policy

  4. Possibility that something might happen

  5. The amount charged for insurance

  6. Payment to help someone who has suffered loss or injury

  7. Insurance protection

  8. A small part of the total loss which should be paid by the insured person when he/ she makes an insurance claim

  9. A type of insurance which pays out on the death of the insured, or at a specific pre-determined time.

  10. A type of insurance to meet hospital costs after an accident or injury

  11. A person whose job to find appropriate insurance at an appropriate price

  12. S description of what happened and a request to an insurer to meet the costs resulting from the event.

  13. Someone other than the insured who suffers loss or injury in an accident

  14. A document issued by an insurance company describing the type of insurance offered and requesting payment

  15. A document describing an insurance agreement

  16. The period for which an insurance policy is effective

  1. Mr. Smith has sent a claim form to his insurer after a fire at his restaurant. He receives the reply below. Complete the text with appropriate words from the box:

Claim cover legal costs policy

compensation estimate loss adjuster premium

comprehensive indemnity no claims bonus

Bridge Insurance Ltd

124 Kew Gardens Road, London sw2 5hb

Tel: 0171 433 8211-15 Fax: 0171 433 563318

Mr. Smith

Restaurant ‘Tasty Things’

120 Riverside Road

London EC23 5TR

2 March 20….

Dear Mr. Smith

Re: Policy number DR 239981 R, Claim Ref. DR 4381

Thank you for your (1)………..relating to the fire at your restaurant. We confirm that your policy is (2)…………………..and therefore covers fire.

Our (3)…, Peter Carrow, will visit you on 7 March to see the damage.

You will receive (4)…………..for all damage to the building and equipment. You should supply an (5)…………..from two firms for the repairs. You will also receive (6)…………..for loss of business, though you will have to make a separate claim. In addition, your (7) ………………..also provides (8)………..for any (9)……..…..which may arise.

Finally we would like to inform you that your (10)………will rise by 10% as your (11)…………will be affected by this incident.

Yours sincerely

Margaret Jones

Margaret Jones

Claims Manager

  1. Look at the words used with the term claim; use the verbs to fill the gaps in the sentences below. Put the verbs into the correct form:

To submit, to accept, to settle, to make, to reject

1) ‘Good morning. Claims department. Can I help you?’

‘Yes, my name is David Smith. My car was involved in an accident earlier today, and I’d like to……….a claim on my policy’.

2) How long do you think it will take to……….the claim?

3) I am pleased to tell you your claim has been……….

4) You will need to……….your claim to us within the next three weeks.

5) I am sorry to say your claim has been ……..

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