Білет №1
І)People in Hospitality (Робота в готельному бізнесі.)
There are many interesting professions: a hotel manager, a receptionist, a concierge, a chef, a hotel manager, a restaurant manager, a housekeeper, a cashier and many others. The receptionist is in charge of the check-in. She or he meets and greets guests, registers guests and assigns rooms to them. If the guest is a foreign visitor, the receptionist must take the guest’s passport number. Then she asks the guest to sign the hotel register. In a large hotel the receptionist asks the guests to fill in a registration card and to sign it. The receptionist must send the signed registration card to the cashier’s office. The hotel manager is the head of a hotel. For the hotel guests the hotel manager is the host who must offer hospitality to his guests. For the hotel staff the hotel manager is the person who must establish the policy of the hotel business. He has to check up how different hotel departments carry out their functions. He has to handle their problems and complaints. There may be different management positions in a hotel: the assistant manager, the resident manager, the night manager. The concierge works at a hotel’s information desk. The concierge must speak a few languages because she has to help guests from other countries. She can recommend shops, restaurants, nightclubs. She can reserve tickets, find a babysitter, offer entertainment. The chef The hotel manager The restaurant manager
Iіі) Communicative task
Let me introduce myself. My name is … I am a receptionist. I want to tell about different professions in the hotel industry. There are many interesting professions: a hotel manager, a receptionist, a housekeeper, a cashier and many others. I would like to work as a receptionist. The receptionist is in charge of the check-in. She or he meets and greets guests, registers guests and assigns rooms to them. The receptionist must help guests do the hotel formalities. If the guest is a foreign visitor, the receptionist must take the guest’s passport number. Then she asks the guest to sign the hotel register. In a large hotel the receptionist asks the guests to fill in a registration card and to sign it. The receptionist must send the signed registration card to the cashier’s office.
Білет №9.
I) Check in. (Прийом та оформлення гостя в готелі.)
Checking in of guests is very important matter for any hotel. As you know, a receptionist works in the front office of a hotel. The receptionist is in charge of the check-in. She or he meets and greets guests, registers guests and assigns rooms to them. There are the following ways of reservation:
By fax;
By telex;
By computer terminal;
By personal contact;
By telegram;
By telephone;
By letter.
The reservation by letter and by telegram needs the confirmation. The best ways of reservation are: by personal contact and by telephone, because they don’t need any confirmation. The receptionist must ensure that the check-in procedure is brief and convenient. The receptionist must help guests do the hotel formalities. She or he takes the guest’s name. If the guest is a foreign visitor, the receptionist must take the guest’s passport number. Then she asks the guest to sign the hotel register. In a large hotel the receptionist asks the guests to fill in a registration card and to sign it. She or he must explain how to do it correctly. The receptionist must send the signed registration card to the cashier’s office.
Iіі) Communicative task
Let me introduce myself. My name is…I am a guide-interpreter. Dear guests! We are glad to welcome you in our city. I will try to convince you that Kyiv is one of the most ancient cities in the world. Kyiv is the capital of Ukraine; it is a cultural and industrial center. This city has a long history. Kyiv is famous for its state Kyivo-Pecherskiy Historical-Cultural Preserve which is called Pecherskaya Lavra and also the St. Sofia’s Cathedral which was built in the 11th century. Many invaders robbed the city and almost destroyed it, but the people of Kyiv rebuilt their city. I hope you will have a pleasant stay in our city. We hope that you will enjoy architecture monuments in Kyiv.
Білет №13.
I) Hotels: types and classifications (Готелі: типи та їх класифікація.)
Travellers usually stay in hotels, inns or campsites. Businessmen who come to a city for a short stay try to find accommodation in the centre of the city. Hikers and motorists stay in campsites. Holidaymakers who travel with their children look for accommodation in old country inns or guesthouses.
There are the following hotel types according to the international standards:
1) Motor Hotel is a hotel with parking facilities and other services for motorists, normally with a first-class restaurant.
2) Motel has parking and other services for motorists. As a rule it is situated on a motorway. There is a restaurant or cooking facilities on its territory.
3) Commercial Hotel is usually situated in the town centre. Clientele mainly consists of travelling businessmen who stay for a couple of nights only.
4) Resort Hotel is situated at a tourist resort whether by the sea or in the mountains. Clientele mainly consists of people on holiday that stay for a longer period than a couple of nights only.
5) Airport Hotel is situated near an airport. Clientele mainly consists of airline stuff and people travelling by air who only stay for one night.
6) Congress Hotel has all necessary meeting and exhibition facilities, audio-visual equipment and banquet rooms for large and small groups.
7) Summer Hotel can be in operation only during the summer months. It is often used as a student dormitory in winter time.
8) Holiday Village consists of a number of small individual cottages or bungalows normally with cooking facilities.
9) Hostel is a kind of a modest, moderately priced hotel, as a rule it has sleeping and breakfast facilities only.
There are also other types of moderately priced accommodation: an inn, a motor lodge, and a youth hostel.
All the countries of tourist attraction have a large network of hotels. Their class depends on their size, furniture, comfort, service, situation and so on.
According to the level of comfort the hotels are classified as one, two, three, four or five star hotels. Nowadays there are some six star hotels abroad. The class of a hotel depends on its size, comfort, furniture and location in the city. Top class hotels offer tourists good food and good service.
Hotel facilities include: accommodation facilities (rooms of different types), dining facilities (restaurants, bars, snack-bars, cafes and so on), entertaining facilities (golf, night clubs, casinos), sporting facilities (swimming pools, saunas, massage rooms, boats for hire, fitness rooms).