Card 26
1) You are a receptionist in your local hotel. A guest wants to go sightseeing in the city. Recommend the guest places to visit.
2) You are a travel agent. You have received a letter from a potential customer enquiring about sightseeing in Zaporozhye. Write a letter-answer to an enquiry describing main places of visit in Zaporozhye. Don’t forget to include a leaflet with the detailed information.
Card 27
1) You are a travel agent. Answer the customer’s questions about various safety procedures.
2) You are a travel agent. You have received a letter from a potential customer enquiring about various safety procedures while traveling. Write a letter-answer to an enquiry describing main safety procedures. Invent any necessary information.
Card 28
1) You are a travel agent. A customer is calling you to make changes to his booking. Check his details and make changes.
2) You are a travel agent. The manager gives you the following instructions. Read them and write a fax-confirmation about making changes in the tour booking.
Could you send a fax to Mrs. White? Thank her for the tour booking and confirm the changes that she has made. So it’s a two-day Mount Cook National Park Tour for a group of 13, departing from Newmans Terminal at 8.20a.m. on Tuesday 24th March. The motel accommodation at Mount Cook is 5 double rooms and 1 triple room. Ask her to contact us, if she has any questions.
Card 29
1) You are the restaurant manger. A customer is calling you to reserve a table. Conduct a reservation procedure.
2) You work in the restaurant. The manager gives you the following instructions. Read them and write a fax-confirmation about table reservation.
Could you send a fax to Mr. Kruger? Thank him for the table reservation for 6 people for 6 p.m. on 10th March and say that’ll be fine. Ask him to contact us, if he has any questions.
Card 30
1) You are a reservation clerk at the hotel. A customer is calling you to make a reservation. The line is very bad. Take a difficult phone call.
2) You are the Hotel Manager. Write a memo to a new staff about telephone etiquette.