10. A) Write a general question to each sentence.

b) Write two special questions to each sentence.

1. An effective letter in business uses short, simple sentences and straightforward vocabulary.

2. Business letters are formal paper communications.

3. A business letter is used for various purposes.

4. You can correct errors with a fresh eye.

5. Your typed name in an email is usually at the left margin.

11. Learn the following business abbreviations:

FYI	for your information
FYA	for your attention
CEO	Chief Executive Officer
VP	Vice President
HR	Human Resources
R&D	Research and Development
AGM	Annual General Meeting
ASAP	as soon as possible
VAT	Value Added Tax
PA	Personal Assistant
n/a	not available
dept.	department
HR	Human Resources
e.g.	exempli gratia (for example)
ETA	estimated time of arrival
HQ	headquarters
MD	Managing Director
No(s)	Number(s)
RSVP	respondez s'il vous plait (please reply)
PR	Public Relations
PTO	please turn over

12. The negotiators have some difficulties to write Rejection Letter. It is important to say something positive first, before the rejection. Read the following letter and complete it with the word from the box.

considerable participation company submit bid appreciate preparing taking

Dear Ms Faber,

Thank you for (1) ________ the time to (2) _________ your bid to do the construction and installation for our Hotel project. We (3) ________ the time and effort you spent in (4) ________ this one.

Unfortunately, we must decline your (5) ________ at this time, as we have awarded the job to another (6) _________ that has (7) ________ experience in this type of project.

We thank you for your (8) _________ and hope we will be able to use your services at some time in future.

Sincerely yours,

Robert Hort,

Vice president