- •Text a. What is a business letter?
- •Text b. How to write a business letter?
- •Text c. E-mails.
- •Read and memorize the following words and word-combinations. Be sure you understand the meaning of the words.
- •State if the following sentences are true or false.
- •Make the following sentences negative.
- •Choose the correct answer.
- •A) Write a general question to each sentence.
- •Learn the following business abbreviations:
State if the following sentences are true or false.
1. In business letters a salutation is generally followed by a comma or a colon. 2. Business letters should be simple and easy to read.
3. It is advisable to wait a day between writing and sending an important letter. 4. The date on a business letter should appear after the salutation.
5. An "Enclosure" note should appear below the typed name of the sender at the end of the letter.
6. The first paragraph of a business letter should be comprised entirely of "small talk". 7. Contact information generally appears in the closing paragraph of the letter. 8. It is considered standard formatting to include the recipient's address before the salutation in a business letter.
Make the following sentences negative.
1. The term "business letter" makes people nervous.
2. Business letters are sometimes called "snail-mail".
3. Business letters also includes: letter, memo, fax, email.
4. In emails instead of a signature the typed name is included.
5. "Proofread" means to read a text carefully.
Choose the correct answer.
1. Before you seal and send your letter, make sure to ________ .
A) punctuation B) proofread C) sensitive D) transition
2. As soon as your certified letter reaches the________ , you will be notified.
A) recipient B) margin C) logo D) salutation
3. The envelope indicated that there was________ , but in fact there was only a letter inside.
A) an enclosure B) a sender C) a solution D) an indent
4. The ________ of the first paragraph was optimistic, so I wasn't expecting the bad news in the middle.
A) tone B) active voice C) direct mail D) punctuation
5. I decided not to interview her, because her cover letter contained very poor ________ .
A) on arrival notation B) block format C) single spacing D) grammar
6. The ________ about the meeting was posted on the bulletin board for everyone to read.
A) memo B) heading C) sender D) junk mail
7. Our address and phone number are shown on our ________ .
A) letterhead B) snail mail C) postage D) salutation
8. The first goal in writing a business letter is to get the recipient's _______ .
A) address B) attention C) services D) trade
Once you have learnt a standard way of organizing and wording a letter, you will be able to write any letter and to negotiate in written form. Read the following letter and point out an introduction, a body of the letter and a conclusion in it.
Maison d’Antiquites
29, rue Gavin Paris,
XIVeme France
Mr. Jan Van May 25, 2010
Estate Specialist Associates
Harlem
The Netherlands
Dear Mr. Van,
I’m writing to introduce myself and my company. My name is Robert Tomford and I am with an antiques company in Paris.
Our company would like to establish ties with you for a mutually beneficial relationship. We buy and sell antiques. It is our understanding that you, as estate appraisers and consultants, are involved in the deposition of antique furnishings.
I am enclosing my card and our company brochure. It would be a great pleasure to meet with you personally. I will be calling you next week to see what we can arrange.
Yours truly,
Robert Tomford
Executive Director
Enclosures: brochure, business card.
Read and complete the following letter with the words from the box.
sincerely forward representative call writing sellers enclosing |
Ukrainian Beauty Products
110 Shevchenko Street
Chernihiv
May 12, 2010
Chan’s Beauty Spa
125 Maiden Lane
San Francisco
Dear Mr. Chan,
My name is Sandra Kikimara and I am an account __________ with Ukrainian Beauty Products, Inc. in Chernihiv.
The reason I am __________ to you is that we have an exceptional new of cosmetic products that give long-lasting improvement in skin and hair, and that have been good __________ in many salons.
I am _________ a brochure and price list for your consideration. I would like to _________ on you next week, give you some samples, and see if you are interested in learning more about our products. I look __________ to talking to you at that time.
__________ yours,
Sandra Kikimara
Enclosures: brochure, price list.