Практичне заняття №1 Тема: в готелі. Резервація, реєстрація, виписка.
The Hotel Reservation
To stay at the … Hotel [həʋ’tel]
Reception-desk
Receptionist
Accommodation
Available, to be available
To reserve a single or a double room for …/in sb name
Charge for the room
There is no extra charge for this (додаткова оплата)
Hotel-porter
To show sb to the reception-desk.
But! To show sb into a room (ввести у кімнату)
I can’t find the key to my room
The lift will take you to the seventh floor.
To lock/unlock
To give a tip
To pack/unpack
Right away (миттєво)
To do all the formalities
DIALOGUE 1. Reserving a room in the hotel
Hotel Clerk: Hello. Sunnyside Inn. May I help you?
Man: Yes, I'd like to reserve a room for two on the 21st of March.
Hotel Clerk: Okay. Let me check our computer here for a moment. The 21st of May, right?
Man: No. March, not May.
Hotel Clerk: Oh, sorry. Let me see here. Hmmm.
Man: Are you all booked that night?
Hotel Clerk: Well, we have one suite available, complete with a kitchenette and a sauna bath. And the view of the city is great, too.
Man: How much is that?
Hotel Clerk: It's only $200 dollars, plus a 10% room tax.
Man: Oh, that's a little too expensive for me. Do you have a cheaper room available either on the 20th or the 22nd?
Hotel Clerk: Well, would you like a smoking or a non-smoking room?
Man: Non-smoking, please.
Hotel Clerk: Okay, we do have a few rooms available on the 20th; we're full on the 22nd, unless you want a smoking room.
Man: Well, how much is the non-smoking room on the 20th?
Hotel Clerk: $80 dollars, plus the 10% room tax.
Man: Okay, that'll be fine.
Hotel Clerk: All right. Could I have your name, please?
Man: Yes. Bob Maexner.
Hotel Clerk: How do you spell your last name, Mr. Maexner?
Man: M-A-E-X-N-E-R.
Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th.
Man: Okay. Goodbye.
suite [swi:t] (noun): a group of connected rooms at a hotel - I decided to reserve a suite for our honeymoon.
kitchenette [kɪtʃɪ'net] (noun): a very small kitchen - My first apartment was very small and only had a kitchenette.
DIALOGUE 2. Reserving a room in the hotel
Mark Findley telephones the Europe Hotel to reserve a room for himself in London.
Receptionist: Reception-desk. The Europe Hotel. Good morning!
Mark: Good morning! I would like to reserve a hotel accommodation for three nights, from Wednesday, the 20th of October, to Friday, the 22d of October, inclusive.
Receptionist: Could you tell me what accommodation would you like to have? Do you want a single or a double room?
Mark: Yes, certainly! I’d like a double.
Recept-t: Just a minute. Let me see whether we have the accommodation available. OK, we do.
Mark: Great, thanks.
Receptionist: Do you want a room with a bath or a shower?
Mark: A shower, please.
Receptionist: So, a double room for three nights with a shower, is that right?
Mark: Yes, that’s right. And what is the charge?
Receptionist: It will cost $ 120 for the room a night and that includes breakfast. Would you like to have dinner in the hotel?
Mark: No, thanks, just breakfast, please.
Receptionist: Can I have your name, please?
Mark: It’s for Mark Findley.
Receptionist: Could you spell that, please?
Mark: Yes, of course. F-i-n-d-l-e-y.
Receptionist: Thank you, sir.
Mark: Shall I send a deposit?
Receptionist: No. It isn’t necessary, sir.
Mark: Thanks. Bye!
Receptionist: You are pleased. Good-bye!
DIALOGUE 3. On the reception
At about I o’clock in the afternoon Mister Findley arrived at the Europe Hotel. A hotel-porter took his suit-case and showed him to the reception-desk. Mister Findley told to the receptionist that he had reserved a room in his name a few days before. The receptionist checked that and said that they could let him have a nice room on the third floor. After that the receptionist gave Mister Findley a form and asked him to fill it in. Mister Findley wrote his name, address, nationality and occupation on the form and gave it back. After that the porter took the key to Findley’s room and they went to the lift. In a minute they were on the third floor. The porter unlocked the door, brought in the suit-case and asked if that was all. Mister Findley thanked him, gave him a tip and the porter went out. Receptionist: Good afternoon, sir! What can I do for you?
Mark: Good afternoon! I have reserved a room in my name a few days before.
Receptionist: Excuse me, sir, could you remind me you name, please!
Mark: Oh, certainly. Findley. Mark Findley.
Receptionist: OK, that’s all right, Mister Findley. Could you fill in the form in English, please.
Mark: Of course…
-
NAME / SURNAME
Mark Findley
ADDRESS
198 Madison Avenue, New York, 10016, USA
NATIONALITY
American
OCCUPATION
Manager
Well, I am through. Look! If everything is correct, I would like to rest a little.
Receptionist: And sign it here.
Mark: Oh, yes. That’s it.
Receptionist: OK. Now it’s correct. How many travelers are staying with you?
Mark: Just two.
Receptionist: Do you have any luggage?
Mark: Just this one bag.
Receptionist: Can you repeat how long you would like to stay.
Mark: Three nights.
Receptionist: How will you be paying?
Mark: Can I pay by a credit card?
Receptionist: Sure, but it is better to pay in cash.
Mark: I see.
Receptionist: Would you like a wake-up call?
Mark: Yes, I’d like a wake-up call for 7:30. Do you have a pool, besides?
Receptionist: Yes, we do. On the 1st floor. Is there anything else you would like to know?
Mark: Is there a restaurant in the hotel?
Receptionist: There are two — on the 2nd and 3rd floors and there is a café next to the lobby.
Mark: What time do the restaurants close?
Receptionist: They both close at 10:00 pm.
Mark: One more thing. Where is the hotel car park?
Receptionist: It’s actually across the street next to the bank.
Mark: What time is checkout?
Receptionist: Checkout is at 10 o’clock. Here is your key. Your room number is 357. Enjoy your stay!
DIALOGUE 4. The checkout.
Receptionist: Hello, Mister Findley! Are you leaving?
Mark: Yes. Thanks for good service. It was really nice being here in your hotel. Here’s the key.
Receptionist: You are welcome. You can telephone us any time and reserve an accommodation. I’ll be too pleased to help you. Good-buy, sir! Have a nice day!
Mark: Good-buy! Thanks a lot!
Grammar: Present Perfect Continuous (Ex. 106-110 p. 121-125)