9. Read the call and complete the notes.

Mary: Hello, Sales and Marketing. Mary speaking. Can I help you?

Anfisa: Hello, can I speak to Rita Breadley, please?

Mary: Who’s calling please?

Anfisa: This is Anfisa Belkina from the Academy.

Mary: Just a moment. I’m afraid she’s in a meeting.

Anfisa: What time will she be out?

Mary: In about an hour. Can you call back later?

Anfisa: Okay, I’ll do that.

Mary: Or can I take a message?

Anfisa: Actually, would you mind? Could you tell her that Anfisa Belkina called and that I’m in the office all day if she could call me back.

Mary: Can I have your number, please?

Anfisa: Yes, it’s 8 906 335 6776

Mary: 8 906 335 6776. Okay, I’ll make sure she gets the message.

Anfisa: Thanks very much for your help, bye!

Mary: You’re welcome. Goodbye!

Message for…………

Caller’s name…………

Number…………

Message…………

10. Work in pairs. Read the phone call aloud. Take turns to be Mary and Anfisa.

11. Add as many Useful Phrases from the dialogue as you can!

1. Can I leave a message?

2. I’m sorry, the line is busy.

3. Do you want to hold on or call back later?

4. Can you ask him to call me back?

5. ……………………………………………………………………….

6. ……………………………………………………………………….

7. ……………………………………………………………………….

8. ……………………………………………………………………….

9. ……………………………………………………………………….

10. ………………………………………………………………...……

11. ……………………………………………………...………………

12. ………….…………………………………………………………..

13. ………….…………………………………………………………..

14. ……….……………………………………………………………..

15. ……….……………………………………………………………..

16. ………….…………………………………………………………..

12. Now make two more calls using the information below. Take turns to be A and B.

1) A. Call AGM Marketing. You need to speak to Anya Semenova. If she’s not here, leave a message. Use your own name and telephone number.

B. You work for AGM Marketing. Anya Semenova’s line is busy at the moment. Offer to take a message. Take the caller’s name and phone number.

2) A. Call Paradise Consulting . You need to speak to Victor Nemov. If he’s not here, leave a message asking him to call you back. Use your own name and telephone number.

B. You work for Paradise Consulting. Victor Nemov is not in the office at the moment. Offer to take a message. Take the caller’s name and mobile phone number.

Pic. 23

Making arrangements

13. Say these dates in English:

21/12/79 24/03/08 31/08/00 14/07/87 11/01/50

Say these times in English. Say each time in two ways:

11.30 2.45 13.20 14.05 19.40 17.50 3.15

14. Two people are arranging a meeting. Read the phone call and complete Rita’s meeting planner.

Anfisa: Hello, Anfisa Belkina.

Rita: Hello, Anfisa. It’s Rita.

Anfisa: Hello, Rita, how are you.

Rita: I’m fine, thank you. And you?

Anfisa: Very well, thanks. What can I do for you?

Rita: I’d like to arrange a meeting with you.

Anfisa: OK, no problem…

Rita: It’s about the plans for the students holiday.

Anfisa: Fine. When shall we meet?

Rita: One day next week?

Anfisa: OK. How about Monday in the afternoon? That’s the 7^th.

Rita: I’m afraid I’m busy all day on Monday. What about Tuesday or Wednesday?

Anfisa: Sorry, I can’t make Tuesday. I’m on a course. But Wednesday is fine. Morning or afternoon?

Rita: The afternoon is best for me.

Anfisa: Shall we say 2.30?

Rita: Yes, that’s fine. Where shall we meet?

Anfisa: You’ve got a bigger office!

Rita: OK. So that’s half past two on Wednesday 7^th December, in my office.

Anfisa: Right.

Rita: Thanks, Anfisa. I’ll look forward to seeing you then.

Meeting with:

Date:

Time:

Place:

Reasons for meeting:

15. Read the call again. Find and highlight one or more phrases which:

1. Say you want a meeting

2. Explain the reason for the meeting

3. Suggest a day or time

4. Agree to a day or time

5. Say no and give a reason

6. Ask about the place

7. Confirm the details.

16. Find and highlight phrases that have a similar meaning to phrases 1 – 5 below.

1. Can / shall we fix an appointment?

2. Would it be useful to meet up soon?

3. Would Wednesday be suitable?

4. Would Tuesday suit you?

5. I won’t be able to make Tuesday. I’ve got to study.

17. Work in pairs. Practice making arrangements on the phone. Use the plan to help you. Take turns to be A and B. Don’t forget to start and end the conversation in a proper way!

A. Say you want a meeting.

B. Agree.

A. Say why.

B. Ask when.

A. Suggest next Friday.

B. No – you’re out of the office. Suggest Saturday of Thursday.

A. You’re busy Saturday morning and all day on Thursday. Saturday afternoon?

B. Agree. Suggest 2.00.

A. You prefer later. Suggest 3.45.

B. Agree. Ask where.

A. Suggest a café.

B. Agree. Confirm details.

18. Work on your own. This is business diary page for next week. Write down at least four appointments on different days. Write the time and place.

18 Monday

19 Tuesday

20 Wednesday

21 Thursday

22 Friday

23 Saturday

24 Sunday