I. Reading Exercises:

Exercise 1. Read and memorize using a dictionary:

consumer, employee, large scale enterprise, business organizations, human nature, communication, consumer demands, employee demands, partners of business, human resource manager, company objectives, employee satisfaction, salary, bonuses, social satisfaction, financial security, human factor, psychology of business.

Exercise 2. Answer the questions:

1) What is central to the success of any business?

2) Who is responsible for maintaining the balance between consumer demands and employee demands?

3) What are the major elements that should be part of understanding the psychology of employees?

4) Why is leadership an integral part of business?

Exercise 3. Match the left part with the right:

1. Any business house is	a) an integral part of success.
2. Employee communication and understanding of business goals is	b) required to motivate other employees to attain certain company objectives.
3. Team leaders in an organization are	c) operated by a number of employees.
4 Fulfilling the needs of employees should be	d) the primary focus of companies.

Exercise 4. Open brackets choosing the right words:

In recent years, say from the last part of (the 19th century/ the 20th century), there have been several (changes/difference) in our understanding of human nature as it relates (to company/to work) and performance in organizations and (the primary/the secondary) focus in now on communication, leadership skills, and employee satisfaction.

THE SPEAKING MODULE

II. Speaking Exercises:

Exercise 1. Describe company; manager; consumer; employee; communication using the suggested words and expressions as in example:

company organization; to produce; to sell; goods; to provide a service. example: The company is an organization that produces or sells goods or provides a service.

manager someone; whose job; to manage; part all of a company; other organization.

consumer someone; to buy; to use; products; and; services

employee someone; to be paid; to work; for someone else.

communication process; people; exchange information; to express; thoughts; feelings.

Exercise 2. Ask questions to the given answers:

1) Question: ___________________________________________?

Answer: The psychology of business is thus primarily the psychology of employees and the psychology of consumers.

2) Question: ___________________________________________?

Answer: Our inner leadership skills help us to break the mould and do something different and pioneering.

3) Question: ___________________________________________?

Answer: A highly motivated individual will also be more likely to show leadership skills.

THE WRITING MODULE