- •Правительство Российской Федерации
- •Research subject
- •Research object
- •Research goals
- •Limitations of the study
- •Paper plan
- •Chapter 1: Changes and change management practicies
- •Organizational changes: terminology and typology
- •Change management practices and models
- •Figure 1: Definition of change types (Gareis, 2010)
- •Resistance to change and managing resistance
- •Chapter 2: pmo, roles and functions
- •2.1. Terminology and typology
- •Figure 2: pmo types (Desouza&Evaristo, 2006)
- •2.2. Pmo functions and tasks
- •Chapter 3: Integration of pmo and change mangement research
- •3.1. Comparative analysis
- •3.2. Field research
- •Figure 3: Respondents' distribution by countries
- •Figure 4 : Respondents' distribution by positions
- •3.3. Research findings and results
- •Companies' overview
- •Figure 5: Companies distribution by organizational types
- •Changes’ overview
- •Figure 6: Direct participation in changes
- •Figure 7: Distribution of changes’ targets
- •Figure 8: Change distribution by frequency
- •Figure 9: Change distribution by scale
- •Figure 10: Distribution by change types
- •Pmo functions used in change management process
- •Figure 11: Distribution of ways of change implementation
- •Existing change management functions of pmOs
- •Figure 15: Existance of pmOs in organizations
- •Figure 16: Participation of pmOs in change management process
- •Bibliography:
- •Appendices
- •Appendix 1: Survey questionnaire
- •Managing changes in organizations
- •17) Which of these functions have missed but had to be applied? *
- •18) In case of implementing several initiatives simultaneously the following functions have been used: *
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Appendices
Appendix 1: Survey questionnaire
Hello! Thank you for taking interest in my survey. My name is Anastasia, I'm a student of Master in Management Program of ESCP Europe Business School (Paris) and National Research University Higher School of Economics (Moscow). Currently I'm conducting a research in the area of interaction between project and change management. In the following research you can describe any change that happen in your organization, the scale doesn't matter. For example, it could be a minor change in business process, creation of a new organizational department implementation of CRM or project management, reengineering or whatever. This survey is completely confidential; the results will be used in my master thesis.
Managing changes in organizations
1) Please, identify the area in which your company is working *
2) What is the type of your organization? *
Functional organization
Project-based organization
Mixed organization
3) Identify your position in the company: *
Intern/trainee
Specialist
Manager
Middle manager
Top manager
CEO
Project manager
Program manager
Portfolio manager
Owner (entrepreneur)
4) Please, identify one of the changes your organization has faced *
During the following questions, please, describe this change
5) How often does such kind of changes (in general) happen in your company? *
Continuously
Often
Sometimes
Rare
6) How many organizational parameters do these changes involve? *
Parameters could include organizational processes, structures, culture etc.
One or several parameters
Many parameters or organization in whole
7) These changes are aimed to: *
Continuous improvement of a distinct business processes, structures, tools etc.
Improvement of business results by implementing significant changes or innovations
Significant transformation of organization involving strategy, structure, culture and other organizational elements
Resolution of a crisis, extreme situation requiring radical actions
8) Please, assess the readiness of organization to these changes: *
1
2
3
4
5
Not ready at all
Absolutely ready
9) How successful have these changes been implemented? *
Evaluate using the scale
1
2
3
4
5
Unsuccessfully
Absolutely successfully
10) Does the special departments or persons responsible for change management in general exist in your organization? *
Yes
No
Don't know
11) If yes, please, clarify which ones:
12) Have you personally taken part in implementing this change? *
Yes
No
13) Change implementation has been realized in the boundaries of: *
Daily functional activities
Specific projects or programs
Other
14) From organizational point of view what has been used during change implementation? *
You can choose any variants
Standardized methodology, processes and tools
Standardized reporting forms
Information systems and programs
Documentation archives
Data bases of best practices
Trainings and learning programs
Mentoring
Informational support and consulting
Nothing
15) In your opinion, what of the mentioned above has not been used but had to be used? *
You can choose any variants
Standardized methodology, processes and tools
Standardized reporting forms
Information systems and programs
Documentation archives
Data bases of best practices
Trainings and learning programs
Mentoring
Informational support and consulting
Nothing
16) During the change implementation the following functions have been realized: *
You can choose any variants
Planning of the change process
Resource search and allocation
Purchasing and contract relations
Recruiting, selection and evaluation of managers responsible for implementation of the change
Team creation
Development of the motivation system
Kick-off meeting
Risk management
Communications
Monitoring and control of the change progress
Reporting to the top management
Documenting changes in the planned process
Archievation of knowledge accumulated
Monitoring stakeholders' satisfaction
Analysis and assessment of the results achieved
Nothing