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  56. Appendices

  57. Appendix 1: Survey questionnaire

    Hello! Thank you for taking interest in my survey. My name is Anastasia, I'm a student of Master in Management Program of ESCP Europe Business School (Paris) and National Research University Higher School of Economics (Moscow). Currently I'm conducting a research in the area of interaction between project and change management. In the following research you can describe any change that happen in your organization, the scale doesn't matter. For example, it could be a minor change in business process, creation of a new organizational department implementation of CRM or project management, reengineering or whatever. This survey is completely confidential; the results will be used in my master thesis.

  58. Managing changes in organizations

  • 1) Please, identify the area in which your company is working *

  1. 2) What is the type of your organization? *

  • Functional organization

  • Project-based organization

  • Mixed organization

  1. 3) Identify your position in the company: *

  • Intern/trainee

  • Specialist

  • Manager

  • Middle manager

  • Top manager

  • CEO

  • Project manager

  • Program manager

  • Portfolio manager

  • Owner (entrepreneur) 

  1. 4) Please, identify one of the changes your organization has faced *

  2. During the following questions, please, describe this change

  3. 5) How often does such kind of changes (in general) happen in your company? *

  • Continuously 

  • Often

  • Sometimes

  1. Rare

  2. 6) How many organizational parameters do these changes involve? *

  3. Parameters could include organizational processes, structures, culture etc.

  • One or several parameters

  • Many parameters or organization in whole

  1. 7) These changes are aimed to: *

  • Continuous improvement of a distinct business processes, structures, tools etc.

  • Improvement of business results by implementing significant changes or innovations

  • Significant transformation of organization involving strategy, structure, culture and other organizational elements

  • Resolution of a crisis, extreme situation requiring radical actions

  1. 8) Please, assess the readiness of organization to these changes: *

    1. 1

    1. 2

    1. 3

    1. 4

    1. 5

    1. Not ready at all

    1. Absolutely ready

  2. 9) How successful have these changes been implemented? *

  3. Evaluate using the scale

    1. 1

    1. 2

    1. 3

    1. 4

    1. 5

    1. Unsuccessfully

    1. Absolutely successfully

  4. 10) Does the special departments or persons responsible for change management in general exist in your organization? *

  • Yes

  • No

  • Don't know

  1. 11) If yes, please, clarify which ones:

  2. 12) Have you personally taken part in implementing this change? *

  • Yes

  • No

  1. 13) Change implementation has been realized in the boundaries of: *

  • Daily functional activities

  • Specific projects or programs

  • Other

  1. 14) From organizational point of view what has been used during change implementation? *

  2. You can choose any variants

  • Standardized methodology, processes and tools

  • Standardized reporting forms

  • Information systems and programs

  • Documentation archives

  • Data bases of best practices

  • Trainings and learning programs

  • Mentoring

  • Informational support and consulting

  • Nothing

  1. 15) In your opinion, what of the mentioned above has not been used but had to be used? *

  2. You can choose any variants

  • Standardized methodology, processes and tools

  • Standardized reporting forms

  • Information systems and programs

  • Documentation archives

  • Data bases of best practices

  • Trainings and learning programs

  • Mentoring

  • Informational support and consulting

  • Nothing

  • 16) During the change implementation the following functions have been realized: *

  1. You can choose any variants

  • Planning of the change process

  • Resource search and allocation

  • Purchasing and contract relations

  • Recruiting, selection and evaluation of managers responsible for implementation of the change

  • Team creation

  • Development of the motivation system

  • Kick-off meeting

  • Risk management

  • Communications

  • Monitoring and control of the change progress

  • Reporting to the top management

  • Documenting changes in the planned process

  • Archievation of knowledge accumulated

  • Monitoring stakeholders' satisfaction

  • Analysis and assessment of the results achieved

  • Nothing