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2. Read and act the dialogues.

Dialogue 1.

Receptionist:

Lilia Korzun:

Receptionist: Lilia Korzun:

Receptionist: Lilia Korzun:

Good morning, Johnson and Johnson Inc. How can I

help you?

Hello, my name is Lilia Korzun. I’ve recently sent you my resume, but 1 haven’t had any reply yet.

I’m sorry, could you repeat your name please? K...O...R...Z...U...N, Korzun, and my first name is Lilia, L...I...L...I...A.

I see. And who did you write to?

To Mrs. Lynne Wright in Human Resources.

Dialogue 2.

Assistant:

Susan Todd:

Assistant:

Susan Todd:

Assistant:

Susan Todd:

Assistant:

Hello, this is the IMF Hospital office in Moscow. Can I help you?

Hi, this is Susan Todd from the IMF Hospital in Tyumen. Is Mark Horton there?

I’m sorry Mr. Horton is in a meeting right now. Shall I ask him to call you later or would you like to leave a message?

No, it’s Okay. I’ll fax him.

Oh, good. You’ve got our office fax number, don’t you?

Yes, I’m sure. Good bye.

Good bye.

3. Read and change these conversations so that they are correct and more polite.

1.

A: I want to speak to Mrs Lee.

B: He is here but he’s busy.

A: Sven Nyman talking. I want to talk about his order.

B: Call him back later.

2.

A: Are you James Cassidy?

B: No. Who are you?

A: Annelise Schmidt. Is James Cassidy there and, if he is, can I speak to him?

B: He can’t speak to you. He’s in a meeting. Give me a message.

A: He has to call me as soon as possible.

4. Match the responses (1-8) with the questions (a-h).

  1. No, actually it’s 46.

  2. It’s Valadolid with V at the beginning, V for Victor.

  3. No, it’s Schmidt with a T at the end, T for Tommy.

  4. Two. T-I-double-M-E-R-M-A-N.

  5. No, 642 246.

  6. Springer Verlag in Hamburg.

  7. Krieslovski. K-R-I-E-S-L-O-V-S-K-I.

  8. No, it;s with two Ns in the middle.

a I’m sorry, I didn’t catch your name. Could you spell it, please?

b Is that with D at the end, D for David?

c Did you say your number is 624 426?

d Is that with B for Bravo or V for Victor?

e Where did you say you’re calling from?

f Is that with one M in the middle or two?

g The code for Sweden is 49, right?

h Is that Ginola like the football player?

Unit 15

Making a Doctor’s Appointment by phone

1. Words and Expressions

Can/ shall we fix/arrange an appointment/meeting?

I’d like to make an appointment to see Dr. Jensen

I’ll just check/Let me check…

How about Monday?/What about Monday?/Shall we say Monday?

Would Monday suit you?

No, I can’t/ I won’t be able

Yes, that would be great

Можно записаться на прием/назначить встречу?

Я бы хотел записаться на прием к доктору Дженсен

Я только проверю/Позвольте мне проверить

Как насчет понедельника?

Понедельник Вам подойдет?

Нет, я не смогу

Да, отлично