Conversational phrases
Reservation
Can I help you?
I’d like to make a reservation.
What’s your name?
When would you like to stay?
I’d like to reserve a … room for … nights.
I’ll just check availability.
Is this company booking or individual?
Have you stayed with us before?
Will you be paying by credit card?
What’s the number?
What’s your address?
OK. That’s reserved for you. Your reservation number is … We look forward to seeing you on …
Availability of rooms is fine for that night.
Have you an account with us?
How is the account to be settled?
Full bill on the company account.
Can I check your contact details?
I would be glad if you could just confirm a reservation in writing / by fax if you like.
Checking in
Can I help you?
Do you have a reservation.
How many persons?
Would you like an Executive or a Standard?
Do you have a preference for a twin or a double bedded room?
How will you be setting your account?
May I take an imprint of your Visa Card?
Give me your name.
May I take your address?
Do you have a ZIP code?
Because you are not a British citizen, I’ll require your passport in order to complete the reservation.
This is your registration card. Can you just check through the details, please?
Sign here.
Here’s your credit card, passport, here’s your key. It’s room … on the …th floor.
I’ll tell a porter your room number, he’ll follow you up with the luggage.
Enjoy your stay.
Food and Drinks Services
Restaurant Staff
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Head chef |
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plans menus, trains and supervises the staff. |
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Storeman |
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looks after stock, give it to various departments. |
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Wine waiter |
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takes wines orders, always advises on wine. |
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Receiving officer |
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check deliveries, arranges transfer to stores. |
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Commis chef |
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helps to supervise kitchen staff. |
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Head waiter / extra waiter |
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arranges staff’s work in the dining room. |
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Maоtre d’ |
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welcomes the clients to the restaurant, deals with complaints. |
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Purchaising offices |
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buys food and drinks, deals with suppliers. |
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Chef de partie |
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looks after one section in the kitchen. |
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Bus boy |
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sets and clears the tables. |
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Sou chef / under chef |
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cooks food and is training to be a cook. |
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Waiter / waitress |
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serves customers, takes orders, brings food. |
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Bar man |
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Types of restaurants
alcohol – free restaurant
Chinese restaurant
exotic restaurant – restaurant with exotic meals and interior
healthy restaurant
nature food restaurant
seafood restaurant
self-service restaurant
snack restaurant
vegetarian restaurant
Types of cuisines
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Austrian cuisine |
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is characterised by meat loaves, stuffed omelettes, goulash. All meat dishes are eaten with different sauces containing onions and paprika. Cakes & deserts are very popular, Such drinks as beer, table wine and soda are very popular too. |
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Chinese cuisine |
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different food - stuffs are used: flour, cereals, vegetables, meat fish, seafoods, seaweed, reptiles spouts of bamboo. Dishes made of rice and rice flower are the most popular. Vegetables are pickled, dried, made sour and salted in soya bean sauce. The main method of cooking is frying on both sides on the intense fire. Green tea is very popular. |
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English cuisine |
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is characterised by a wide choice of different snacks. National meals: roastbeef, beefsteak, puddings. Tea is very popular. |
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Hungarian cuisine |
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is characterised by cooking with lard. Thick soups and goulashes are very popular. Tarkhonya - small pieces of dough is used. Paprika is also very popular. |
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Italian cuisine |
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in this cuisine pasta with different sauces is wide-spread olive oil, vegetables, seafood, meat and different spices are widely used. Thick soups, soups with pasta, ravioli and pizza are very popular. |
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Swiss cuisine |
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every cantone in Switzerland has its own traditional dish. Dried meat, wheaten soups and confectionery are popular. High quality cheese is produced in this country. |
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French cuisine |
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differs in wide assortment of the food used and methods of cooking. Different wines and sauces are used. Different soups, beefsteaks, desserts and cheeses are popular. |