Hotel Classification

Hotel classification is a classification of hotels according to their service quality and location, architecture, room facilities, bars & restaurants, hotel facilities. The most traditional is a 5-star classification. Moon & Crown classifications also exist.

The evaluation is made by either by national hotel association or by a hotel chain.

Star classification – the most widespread international system of classification of hotels by stars (from1 to 5).

5-star hotel– a luxury hotel offering the highest international standards.

4-star hotel– a hotel offering a high standard of comfort & service with all bedrooms providing a private bathroom / shower with lavatory.

3-star– a hotel offering a higher standard of accommodation with 80 per cent of bedrooms containing a private bathroom.

2-star hotel– a hotel with more spacious accommodation with two thirds of the bedrooms containing a private bathroom.

1-star hotel– hotels and inns generally of small scale with good facilities & furnishings, adequate bath and lavatory arrangements.

Crown classification – the system used in Great Britain & in countries of British Commonwealth (from 2 to 5).

Moon classification – the system used in Great Britain (from 2 to 5).

Dealing with enquiries about giving information about accommodation.

Conversational phrases.

How can I help you?

Could you give me some information about accommodation?

Have you got any definite date?

Do you want to stay in a hotel or in a camp?

How many in the party?

This hotel is very popular, you need to have a reservation soon.

Could you possibly send me details?

Could you give me your name and address?

What would you like to know?

- I’d like some information

• I’m thinking of going to …, but I’ve heard I have to reserve.

• I’ll put that in a mail for you.

• Can I just have your name & address?

• What sort of hotel are you looking for?

• N – is a… - class hotel with all the facilities you would expect. There’s a good choice of…

• Would you like me to send you the brochure?

Types of Rooms

Single room	-	a room occupied by one person.
Double room	-	a room with one large bed for two people.
Twin room	-	a room with two beds for two people.
Triple room	-	a room with three single beds or a double bed and a single bed suitable for occupation by three people.
Family room	-	a room with four or more beds, particularly for a family with children.
Lounge or sitting room	-	a room not used as a bedroom but where guests may read, watch television.
En suite	-	a room with a bath & shower attached.
Cabana	-	syn.cottage.
Cabin		a small house.
Suite	-	a room de luxe, usually two rooms together.
Adjoining rooms	-	rooms in a hotel separated from each other by common wall.
Apartment	-	a luxury room in a hotel, consisting of several rooms.
Honeymoon suite	-	a luxury room for a newly-married couple (newly-weds).
Hospitality suite	-	a large room for rest, e.g. for conference participants.
Junior suite	-	a large room in a hotel with an adjoining bedroom and a sitting room.
Lanal	-	a room with a balcony.
Millennium rooms	-	luxurious furnishing rooms in the hotels of American hotel chain Millennium.
Queen room	-	a room with a king bed.
Quard	-	a room for four persons.
Split level room	-	a room where the sleeping area and the bathroom are on different levels.
Standard room	-	a standard room in a hotel, with the size of not more than 15 m2.
Twin double	-	a room in the hotel with two double beds.
Maisonette	-	a two-floor room.