Unit 13. Organizational communication The Business of Management – Program 12 Test on the video film

A. Previewing task.

Task I. Before watching the film, make sure you know the following words and word combinations:

core failure adjustment esteem recognition award ambiguity wordiness omission distortion obstacle pitfall guideline

versus sampling road-blocks good fortune human interaction bulletin board embarrassing breakdown letter of commendation preconceived ideas span of control adverse effect chain of command frequent communications

from the top down, from the bottom up to transmit organizational objectives to be taken for granted to apply excessive control to be less than candied to be misconstrued to facilitate organizational communications to circumvent common communication bottlenecks to adjust and align their respective communications styles to pursue a communications style

B. While watching.

Task II. Management theorists traditionally divide organizational communication into three categories depending on the type of information involved. Complete the table with the definitions of each type and illustrate them with as many examples as possible.

Type	Definition	Examples
functional information
coordination information
attitudinal information

Task III. There exist a variety of factors influencing the efficiency of communication. Tick the ones that were mentioned in the film and comment on the effect they may have on organizational communication.

listening and speaking skills number of people working in the organization staffing levels span of control

medium of communication education differences in status managerial leadership style

Task IV. Despite all the potential pitfalls there are some ways to facilitate good organizational communications. What are they?

Task V. Guess the crossword puzzle to complete the sentences using the information from the video; then translate the sentences into Russian:

1								C
							2	O
	3							M
						4		M
						5		U
				6				N
					7			I
			8					C
						9		A
10								T
			11					I
				12				O
		13						N

1. 1… is the ongoing process that people use to transmit organizational 2…, provide feedback, and make 3… .

2. The prime objective of the circle approach is to get people involved in their work, to accept ownership and responsibility for making 4… in productivity, in cost reduction and especially in the 5… of their work life.

3. The ability of the organization to communicate is usually taken for 6… until some embarrassing breakdown or costly 7… occurs.

4. Communication is a 8… process that is open to a wide 9… of problems from 10… to preconceived ideas, from 11… to illogical thinking.

5. Many highly successful organizations consider their communications 12… to be a key to their good 13… .

C. Follow-up activity.

Task VI. Write a short paragraph (7-10 sentences) proving the idea that organizational communication requires a great deal of skills and careful attention.