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13. The concept of promotion, its main activities. What type of advertising would you use for promoting a new kind of product your firm has just launched?

Promotion is the aspect of marketing concerned with increasing sales. Promotion attempts to persuade and influence the customer’s attitude in various ways. Economists believe price should be determined by supply and demand. Promotion attempts to increase demand for a product and thereby increase sales. It wants to make the demand for a product inelastic when prices increase and elastic when prices decrease. In other words, through promotion, companies try to keep demand and sales constant when prices increase, and when the prices decrease they want demand for the product to increase, hoping that an increase in sales volume will offset the decrease in price.

There are three main promotional activities: advertising, personal selling, and sales promotion.

Advertising is a nonpersonal presentation of goods, services, or ideas aimed at a mass audience. It is particularly suited for products that are widely distributed, such as convenience goods. There are several methods of advertising and several media, for example, television or newspaper advertisements. The purpose of advertising is to communicate information that convinces a customer to buy a specific product.

Personal selling involves a salesperson trying to convince customers directly to buy a product. Personal selling is very effective when there is a concentrated market for a product – in other words, the product is not for general consumption by the public. For example, airplanes are purchased, as usual, by airlines, not by the general public. There would be little point in advertising them on television. The same is true for many industrial goods.

Sales promotion involves several activities. It is becoming increasingly important in the self-service environment where there is often no sales staff. Sales promotion activities are of two types: information and stimulation. Examples of information promotion are a pamphlet or booklet about the product, a demonstration, market research information telling about the nature of the customers, and so on. Stimulation promotion can be accomplished by the distribution of free samples, reduced price promotions, premiums, and coupons.

For promoting a new kind of product that my firm has just launched, for example, mobile phone made by new technology, I would use television advertising, because television advertising reaches a large audience. It has the advantage of appealing to the emotions of the audience through the senses of sight and sound. The disadvantage is that television advertisements are very expensive to produce and broadcast and must be repeated a lot of times in order to justify their cost. So, if I had less money, I would choose billboards advertisement, which uses the same method of persuading as television advertisement. This type of advertising is less expensive, but sometimes it could be the same effective.