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L I S T E N I N G

Exercise 1. Learn the below vocabulary and listen to the presentation about Rossomon PLC. As you listen , complete the organization chart that follows it.

1

organizational - showing the way a company is organized structure - organization

Managing Director - director who is in charge of a whole company executives - people who put decisions into action

personnel - staff

training - teaching employees how to do something rationalization - making more efficient

region - part of a company to split - to divide

matrix (basis) -organized according to two sets of criteria, e.g. geographical functional

section - part of a company

subsidiary - company which is owned by a parent company affiliate - company wholly or partly owned by another company

Some of the language used to describe an organization in terms of:

hierarchy

responsibilities / functions

titles

affiliates

structure

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Hierarchy

MD (Managing Director)

Sales Director

The company is headed by the MD.

The Sales Director reports to the MD.

The Sales Director is under the MD.

The Sales Director is accountable to the MD

Sales team

 

Sales Director

 

Sales Assistant

 

 

 

 

 

The Sales Director is supported by a Sales team.

The Sales Director is assisted by a Sales Assistant.

Responsibilities/ functions

The Finance Department is responsible for accounting.

The R & d Department takes care of new product development. The Administration Manager is in charge of personnel.

Titles

Below are the main managerial titles with the US equivalents in brackets: Chairman (President)

Managing Director (Chief Executive Officer/ Senior VicePresident)

Finance Director (Vice-President - Finance)

Sales Manager (Sales Director)

Note

The Directors and Chairman of a company usually sit on the Board of Directors ( Executive Board)

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Affiliates

X

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A (51%)

 

 

B (70%)

 

C (55%)

 

 

 

 

 

 

 

 

 

 

X is the parent company.

A, B and C are subsidiaries ( more than 50% owned by the parent)

Structure

 

 

 

 

 

 

Car Division

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Production

 

 

 

 

 

Sales

 

 

 

Department

 

 

 

 

Department

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Methods

 

Maintenance

 

Advertising

 

 

After-sales

Section

 

Section

 

Section

 

 

Section

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Complete the ORGANISATION CHART

Board

Human Resources

Department

Rossomon France

Rossomon Japan

5

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Marketing

 

N

 

 

 

 

 

 

 

 

 

W

 

 

 

 

Section

 

O

 

 

 

 

 

 

 

 

 

E

 

 

 

 

 

R

 

 

 

 

 

 

 

 

 

S

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

T

 

 

 

 

 

 

 

 

 

T

 

 

 

 

 

 

H

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Exercise 2. Now listen and read the text again and check yourself. ORGANIZATIONAL STRUCTURE OF ROSSOMON.

I’d like to say a few words about the organizational structure of Rossomon. Now, if you look at the transparency you will see that the Managing Director, that is Mr. Bunce, is responsible for running the company and is accountable to the Board.

Now, he is assisted by four executive departments. These are Human Resources, which is responsible for personnel, training and management development; then there is the Finance Department which takes care of corpo-

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rate finance and accounting; next we have the Management Services Department, >headed < by Peter Jenkins who is in charge of rationalisation throughout the company; and finally there is the R & D Department - research and development - which works closely with the five regions on new product development.

So this then brings me on to the regions. Directly under the Managing Director, there are five Regional Managers. Each of them is responsible for the day-to-day management of a territory - these are geographically split into North, South, East, West and Central Regions.

Now then, the five regions are supported by two sections - Marketing and Technical Services. They are organized on a matrix basis with section leaders accountable to the Regional Managers. They work closely with the regions on the marketing and technical side.

Now, in addition to the parent company, Rossomon has three subsidiaries, namely Rossomon France, Germany and Japan. The subsidiaries report to the Export Sales Department, which in turn is accountable to the Board.

Right, well that’s a brief overview. Are there any questions?

Exercise 3. Complete the sentences using the organization chart in the previous exercise and the language from active vocabulary.

1 The Managing Director _______ to the Board.

2 The Managing Director _______ for running the company.

3 The Managing Director _______ by four executive departments. 4 _______ The Managing Director, there are five regional devisions. 5 Each Regional Manager _______ of a territory.

6 The five regions _______ by two other sections - Marketing and Technical Services.

7 The Section Leaders _______ the Regional Managers.

8 In addition to the _______ company, Rossomon has three _______

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Rossomon France, Germany and Japan.

9 The subsidiaries _______ to the Export Sales Department. 10 The Export Sales Department is _______ to the Board.

S P E A K I N G

Exercise 1. Read this short presentation of the management team of this British company. Then write the correct letters (a-n) in the right places in the organization chart.

At the top of the company, the Chairman of the Board [a] is responsible to the shareholders and the day-to-day running is the responsibility of the Chief Executive Officer (CEO) [b], who also has a seat on the Board.

Five directors form the senior management committee of the company. Going from left to right on the organization chart, we start with the Director of Finance [c], who runs his division with his Deputy [d].

Then we have the Director of Operations [e], who is responsible for production and logistics. The Factory Manager [f] answers directly to him.

Next we have the Director of Marketing [g], who is also responsible for sales so the National Sales Manager [h] reports to him on the activities of the whole sales team, which is divided into two regions, north and south, each managed by a regional sales manager [i; j].

The Director of Human Resources [k] has a Training and Development Manager [l] and a Compensation and Benefits Manager [m], who look after the day-to-day running of her department.

Finally, the Director of Research and Development [n] runs a small but important division of the company. She too reports directly to the CEO.

56

 

 

 

 

 

 

1

a

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3

4

5

6

7

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

8

 

 

9

 

 

 

10

 

 

 

11

 

 

12

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

13

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Exercise 2. Have a look at the organizational chart of the company. Define what line and staff position you can discern. Speak about the organizational structure of this enterprise.

 

 

 

 

 

 

 

 

 

 

Research and

 

 

 

 

 

 

 

 

 

 

Development

 

 

 

 

 

 

 

 

 

 

manager

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

President

 

 

 

 

Marketing

 

 

 

 

 

 

 

 

 

 

Research

 

 

 

 

 

 

 

 

 

 

manager

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Chief of the

 

Executive

 

 

 

 

Product

Credit

 

Vice-president

 

 

 

 

Research

Department

 

 

 

 

 

 

 

 

manager

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sales manager

Production

Comptroller

 

manager

 

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Exercise 3. Describe the management structure of a typical British company

using the following organization chart:

The Board of Directors

Chairman

Managing

Director

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Financial

 

Marketing

 

Production

 

Director

 

Director

 

Director

 

 

 

 

 

 

 

 

 

Sales

Public Relations

Advertising

Manager

Manager

Manager

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Personnel

 

Chief

 

Works/Factory

 

Purchasing

Officer

 

Accountant

 

Manager

 

Manager

 

 

 

 

 

 

 

 

 

 

Exercise 4. Complete the chart and describe the managerial structure of a typical American company using the information about a typical British company structure and the language from active vocabulary. Compare these two structures.

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Executive Board

Exercise 5. Use the words below to fill in the gaps.

Peggy Forman is talking with Jaff Downing, another administrative assistant in her company.

span of control, chain of command, staff position, immediate subordinate, line authority, organizational chart.

Jaff

How are you today, Peggy?

Peggy

Oh, fine, thanks.

Jaff

Glad to hear that. By the way, are you familiar with the

 

(1)_________ for the company?

Peggy

No, I am not. What is it like actually?

Jaff

Well, the chart shows how the employees are divided into groups.

 

It gives one an overview of the (2)___________ in the company.

Peggy

I see. The positions can be line and staff ones.

Jaff

Yes. The subject is not new to you. What else do you know about

 

it?

Peggy

As far as I know a worker in a line position receives orders from his

 

(3)________________.

Jaff

Exactly, that’s the line chain of command.

Peggy

A worker in a (4)__________ reports directly to a line worker but

59

 

he neither gives nor receives orders for line workers . Am I right?

Jaff

Yes, you are. But someone may have (5)__________ over people

 

in his department and not be considered a line administrator.

Peggy

How can it be?

Jaff

That’s possible when a whole department is a staff department. For

 

example, in our company the head of the credit department or the

 

personnel department can hardly ever be president of the compa-

 

ny.

Peggy

And what do the people in staff departments do, how is their work

 

different?

Jaff

Well, they are usually busy with services and they could do the

 

same service for any company. So they are not in the line.

Peggy

It seems to be rather complicated.

Jaff

It only seems so. I think the chart should help.

Peggy

Oh, sure. But, Jaff, would you explain me what span of control is?

Jaff

Oh, (6)__________ refers to the number of people whom one

 

managers directly.

Peggy

Can you give me an example?

Jaff

Well. The President of our company directly managers the Vice

 

President of Production, the Vice President of Marketing and the

 

Comptroller. Thus, his span of control includes three people.

Peggy

Yes, now I see. Thank you for your help.

Jaff

Not at all. Why don’t we go to the coffee stall and have a snack to-

 

gether?

Exercise 6. Translate into English.

1.Мои взаимоотношения с начальником очень хорошие.

2.Мой друг занимает должность главного финансиста.

3.Я не знаком с организационной структурой нашего предприятия.

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