2.3.1. (2 Points) Business documents. Choose the document the manager is referring to. Write in your answer into the box.

forms	letters	figures	receipts	post-it
copies	invoices	mail	contracts	questionnaires
memos	report	diagrams	record	trade journals

“Whenever I have important … to write, I usually draft them several times before finally sending them.”

2.3.2. (5 X 3 points) Business documents. Read the memo and note below. Complete the claim form. Write a word or phrase (in capital letters) or a number on lines 1 - 5 in the box. Memo

TO: Barbara Sinclair

FROM: Peter Rogers

DATE: 25 May 2002

SUBJECT: Insurance Claim

Could you deal with this? It's our insurance claim, for the damage at the weekend. The insurance policy is in my name, and we bought the carpet for £300, although it will cost at least £500 to replace. Luckily our office carpets seem fine.

Thanks

OWEN SMITH INSURANCE COMPANY

with compliments

Thank you for your recent phone call regarding flood damage in your photocopy room.

Could you please complete the attached form and return it to me as soon as possible.

Insurance Claim

NAME OF POLICY HOLDER: (1) __________

POLICY NUMBER: LD4756030C

ITEM(S) TO BE REPLACED: (2) ___________

LOCATION OF ITEM(S): (3) ______________

VALUE WHEN PURCHASED: (4) _________

CAUSE OF DAMAGE: (5) ______________

Date of damage: Sunday 19 May

1	2	3	4	5

2.3.3. (5 x 2 points) Business documents. Read the text about the recruitment process and complete it with the words and expressions from the list. Write your answers (letters A, B, C, D or E) in the boxes.

A (1) … of contract by one party of their (2) … entitles the other party to (3) … for (4) … or, in some cases, to seek specific performance. In such circumstances, the contract may be (5) … (in other words, it becomes invalid).

a: sue

b: contractual liability

c: damages

d: voided

e: breach

1	2	3	4	5

2.4.1. (2 X 3 points) Meetings. Look at the agenda for a decision-making meeting and decide what statements were made at stage 3. Write your answers (letters a, b, c, d, or e) in the boxes.

AGENDA Objective Priorities Data analysis Alternatives Pros & cons Final decision

a: So, that’s it – we’re going ahead with the project.

b: Have a look at these figures.

c: On the other hand, market research takes time.

d: We are here to decide whether to go ahead with this project.

e: As you can see, client feedback is very positive.

a	b	c	d	e