Английский язык туризм и гостиничный сервис

14.What is the voltage here? – 110 V. Everywhere in the US you need an adapter to use your electric shaver. Какое напряжение в сети? –

110вольт. Везде в США вам необходим адаптер для пользования электробритвой.

15.I should like a taxi by 7 o'clock tomorrow morning? Я бы хотел заказать такси на завтра к семи утра.

16.Could you call me over the phone in case I oversleep? He могли бы вы разбудить меня по телефону, если я просплю?

17.Would you wake me up at 6 o'clock? Разбудите меня, пожалуйста, в 6.

18.I want to settle the account. Я хочу расплатиться. – Cash or charge? Наличными или занести в счет?

19.When must I check out? Когда мне освободить номер?

5. Read and translate.

A hotel is an establishment that provides paid lodging on a shortterm basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning or climate control. Additional common features found in hotel rooms are a telephone, an alarm clock, a television, a safe, a mini-bar with snack foods and drinks, and facilities for making tea and coffee. Luxury features include bathrobes and slippers, a pillow menu, twin-sink vanities, and jacuzzi bathtubs. Larger hotels may provide additional guest facilities such as a swimming pool, fitness center, business center, childcare, conference facilities and social function services.

Hotel rooms are usually numbered (or named in some smaller hotels and B&Bs) to allow guests to identify their room. Some hotels offer meals as part of a room and board arrangement. In the United Kingdom, a hotel is required by law to serve food and drinks to all guests within certain stated hours. In Japan, capsule hotels provide a minimized amount of room space and shared facilities.

Types

Hotel operations vary in size, function, and cost. Most hotels and major hospitality companies that operate hotels have set widely accepted industry standards to classify hotel types. General categories include the following;

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Conference and resort hotels often contain full-sized luxury facilities with full service accommodations and amenities.

Examples may include: Conrad Hotels, InterContinental Hotels, Ritz-Carlton, Four Seasons Hotels and Resorts, Dorchester Collection, JW Marriott Hotels, Starwood-Westin Hotels, Hilton, Marriott, Hotel Indigo, Doubletree, and Hyatt

Historic Inns and boutique hotels often contain luxury facilities of varying size in unique or intimate settings with full service accommodations.

Examples may include: Conrad Hotels, Inter Continental Hotels, Ritz-Carlton, Four Seasons Hotels and Resorts, Dorchester Collection, JW Marriott Hotels, Starwood-Westin Hotels, Hilton, Marriott, Hotel Indigo, Doubletree, and Hyatt

Select Service

Examples may include: Holiday Inn, Courtyard by Marriott and Hilton Garden Inn

Limited Service

Examples may include: Hampton Inn, Holiday Inn Express, Fairfield Inn, Four Points by Sheraton, Days Inn, and La Quinta Inns & Suites

Extended Stay

Examples may include: Staybridge Suites, Homewood Suites by Hilton, Residence Inn by Marriott, element, and Extended Stay Hotels

Timeshare

Examples may include: Holiday Inn Club Vacations, Marriott Vacation Club International, Westgate Resorts, Starwood Vacation Ownership, and Disney Vacation Club

Management

Hotel management is a significant career. Larger hotels may operate with an extensive management structure consisting of a General Manager which serves as the head executive, department heads that oversee various departments, middle managers, administrative staff, and line-level supervisors. Degree programs such as hospitality management studies, abusiness degree, and / or certification programs prepare hotel managers for industry practice.

Boutique hotels are typically hotels with a unique environment or intimate setting. Some hotels have gained their renown through tradition, by hosting significant events or persons, such as Schloss Cecilienhof in

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Potsdam, Germany, which derives its fame from the Potsdam Conference of the World War II allies Winston Churchill, Harry Truman and Joseph Stalin in 1945. The Taj Mahal Palace & Tower in Mumbai is one of India's most famous and historic hotels because of its association with the Indian independence movement. Some establishments have given name to a particular meal or beverage, as is the case with the Waldorf Astoria in New York City, United States where the Waldorf Salad was first created or the Hotel Sacher in Vienna, Austria, home of the Sachertorte. Others have achieved fame by association with dishes or cocktails created on their premises, such as the Hotel de Paris where the crÅpe Suzette was invented or the Raffles Hotel in Singapore, where the Singapore Sling cocktail was devised.

A number of hotels have entered the public consciousness through popular culture, such as the Ritz Hotel in London, through its association with Irving Berlin's song, 'Puttin' on the Ritz'. The Algonquin Hotel in New York City is famed as the meeting place of the literary group, the Algonquin Round Table, and Hotel Chelsea, also in New York City, has been the subject of a number of songs and the scene of the stabbing of Nancy Spungen (allegedly by her boyfriend Sid Vicious).

Resort hotels

The Atlantis Paradise Island resort in Paradise Island, Bahamas Some hotels are built specifically to create a captive trade, example

at casinos and holiday resorts. Though of course hotels have always been built in popular destinations, the defining characteristic of a resort hotel is that it exists purely to serve another attraction, the two having the same owners.

In Las Vegas there is a tradition of one-upmanship with luxurious and extravagant hotels in a concentrated area known as the Las Vegas Strip. This trend now has extended to other resorts worldwide, but the concentration in Las Vegas is still the world's highest: nineteen of the world's twenty-five largest hotels by room count are on the Strip, with a total of over 67,000 rooms.

In Europe Center Parcs might be considered a chain of resort hotels, since the sites are largely man-made (though set in natural surroundings such as country parks) with captive trade, whereas holiday camps such as Butlins and Pontin's are probably not considered as resort hotels, since they are set at traditional holiday destinations which existed before the camps.

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Other specialty hotels

The Library Hotel in New York City, is unique in that each of its ten floors is assigned one category from the Dewey Decimal System.

The Burj al-Arab hotel in Dubai, United Arab Emirates, built on an artificial island, is structured in the shape of a boat's sail.

The Jailhotel LÆwengraben in Lucerne, Switzerland is a converted prison now used as a hotel.

The Luxor, a hotel and casino on the Las Vegas Strip in Paradise, Nevada, United States is unusual due to its pyramidal structure.

The Liberty Hotel in Boston, used to be the Charles Street Jail. Built in Scotland and completed in 1936, The former ocean liner

RMS Queen Mary in Long Beach, California, United States uses its firstclass staterooms as a hotel, after retiring in 1967 from Transatlantic service.

There are several hotels throughout the world built into converted airliners.

Treehouse hotels

Some hotels are built with living trees as structural elements, for example the Treehotel near Pite, Sweden, the Costa Rica Tree House in the Gandoca-Manzanillo Wildlife Refuge, Costa Rica; the Treetops Hotel in Aberdare National Park,Kenya; the Ariau Towers near Manaus, Brazil, on the Rio Negro in the Amazon; and Bayram's Tree Houses in Olympos, Turkey.

Straw bale hotels

In Nax Mont-Noble, a little ski resort situated on 1300 metres in the Swiss Alps, construction for the Maya Guesthouse started in October 2011. It will be the first hotel in Europe built entirely with straw bales. Due to the insulation values of the walls it will need no heating

Bunker hotels

The Null Stern Hotel in Teufen, Appenzellerland, Switzerland and the Concrete Mushrooms in Albania are former nuclear bunkers transformed into hotels.

Cave hotels

The Cuevas Pedro Antonio de AlarcÇn (named after the author) in Guadix, Spain, as well as several hotels in Cappadocia, Turkey, are notable for being built into natural cave formations, some with rooms underground. The Desert Cave Hotel in Coober Pedy, South Australia is built into the remains of an opal mine.

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Capsule hotels

Capsule hotels are a type of economical hotel that are found in Japan, where people sleep in stacks of rectangular containers.

Ice and snow hotels

The Ice Hotel in JukkasjÈrvi, Sweden, and the Hotel de Glace in Duschenay, Canada, melt every spring and are rebuilt each winter; the Mammut Snow Hotel in Finland is located within the walls of the Kemi snow castle; and the Lainio Snow Hotel is part of a snow village near YllÈs, Finland.

Garden hotels

Garden hotels, famous for their gardens before they became hotels, include Gravetye Manor, the home of garden designer William Robinson, and Cliveden, designed by Charles Barry with a rose garden by Geoffrey Jellicoe.

Underwater hotels

Some hotels have accommodation underwater, such as Utter Inn in Lake MÈlaren, Sweden. Hydropolis, project cancelled 2004 in Dubai, would have had suites on the bottom of the Persian Gulf, and Jules' Undersea Lodge in Key Largo, Florida requires scuba diving to access its rooms.

Railway hotels

Frequently, expanding railway companies built grand hotels at their termini, such as the Midland Hotel, Manchester next to the former Manchester Central Stationand in London the ones above St Pancras railway station and Charing Cross railway station also in London is the Chiltern Court Hotel above Baker Street tube station and Canada's grand railway hotels. They are or were mostly, but not exclusively, used by those travelling by rail.

(Retrieved from “http;//en.wikipedia.org/wiki/Hotel”)

6. Read the hotel descriptions and match them to their star ratings.

One star two star three star four star five star

1. A degree of luxury is included at this level. Public areas and bedrooms are more spacious with quality furnishings and decor and satellite TV. The en suite bathrooms are fully equipped. A variety of services is provided, such as porter service, 24-hour room service,

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laundry, and dry-cleaning. Staff will have very good technical and social skills, anticipating and responding to guests' needs.

2.Hotels in this category provide luxury and exceptional comfort. The restaurant has a high level of technical skill, producing dishes to the highest international standards. Staff are well trained in customer care and are especially attentive, efficient and courteous.

3.Hotels in this category offer practical accommodation and are probably small with a family atmosphere. Facilities and meals are simple. Some bedrooms do not have an en suite bath or shower room, although maintenance, cleanliness and comfort need to be of an acceptable standard.

4.In this classification hotels are typically small to medium sized and offer more extensive facilities than at the one-star level. Guests can find more comfortable and well-equipped accommodation, usually with an en suite bath / shower room and colour TV. Hotel staff will offer a more professional service than at the one-star level.

5.Hotels are usually larger and provide a greater quality and range of facilities than at the lower levels. All bedrooms have a complete en suite bath / shower room and offer a better standard of comfort and equipment, such as a direct-dial telephone, a hairdryer and toiletries in the bathroom. Room service is also provided and staff respond well to guests' needs.

7. Read the text and answer the questions.

1 Before arriving at the hotel the writer

a)had been there the weekend before.

b)had not been in contact with the hotel.

c)had been unable to get through.

d)had been lucky to get a room.

2 The hotel.

a)was built in 1821.

b)looks ordinary.

c)is in the town centre.

d)looks impressive.

3 The writer's first impression was one of a) enthusiasm.

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b)amusement.

c)anger.

d)disappointment.

4 We learn that the room was.

a)ordinary.

b)attractive.

c)well-furnished.

d)at the back of the hotel.

5 What do we learn about the owner?

a)He is energetic.

b)He is a good salesman.

c)He pays attention to detail.

d)He has a sense of humour.

6 Which of these is NOT true?

a)They ate in a separate dining room.

b)The waiter misunderstood the order.

c)The food was unsatisfactory.

d)The chef was competent.

SWAN HOTEL

When I rang to book a room at The Swan, the receptionist sounded doubtful. 'I don't think we've anything that weekend,' she said. 'No, wait - there's just one.'

The Swan, dating back to 1821, is the Georgian building at the end of town. We had to smile at the comical scene that greeted us when we arrived. A disorganised receptionist; an over-talkative salesman with his back to us and two foreign guests reduced to communicating in sign language.

At last, we made it to our small, nothing out of the ordinary, brown and cream room with a double bed and a view of the gardens.

Coming downstairs again we met another talkative character. Colin Vaughan, the owner, amused us with stories of the army, difficult guests, VAT and how the hotel had been used as a bookshop before he bought it ten years ago: 'It took me six long weeks to get rid of all those books.'

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Today, the Swan is a traditionally furnished hotel with generous areas of red, flowery carpet and a large number of cherry-red sofas and armchairs.

After a wander around town, a blonde girl broke the news that we couldn't have dinner in their restaurant that evening because members of the Chamber of Commerce were having dinner there and the other public rooms had been booked by a rugby club.

Assuming we would be served two bar meals instead, we made our way to the bar. Yet we were confused. We thought the girl had said something about a table for us in the room next to the bar? We made our way there and sat down. To our surprise, restaurant menus were brought. So she had meant it!

We were further surprised when we were led into a small plain dining room where several tables had been laid including one large one occupied by people eating bar meals. By now we were even more confused. We suspected the hotel management was, too!

Oh dear! I had asked for local baked trout without its lemon and ginger sauce. It arrived with. However, the chef more than made up for the situation by removing the skin complete with sauce and then skilfully filleting the fish. Again, surprisingly good -as was my husband's pork with mustard sauce.

Nevertheless, it would have been nice to have been told beforehand about the dining arrangement - after all, it's not just the food one pays for, it's the sense of occasion too - and, in an ideal world, we would have had something knocked off the bill.

8. Choose the word which best completes each sentence. The first one has been done as an example.

1. Guests entering the hotel will find the reception desk in the __foyer_.

2. One of the jobs of a receptionist is to _____________ complaints.

3. People who often use the same hotel are called _____________.

4. Customers with valuable items should use the __________ provision.

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5. The customers of a particular hotel are known as the ______________

6. When guests arrive the receptionist usually asks them to sign the ___ .

7. Each day the _____________ list shows the names of the guests

8. If guests lose their room keys, a member of staff can open their room door with a _____________ key.

9. Messages for guests who are out should be placed in the appropriate

_____________ at reception.

10. .Hotels may manage to fill vacant rooms with ___________

11. People who have booked but don't arrive are known as

12. In order to be successful, a hotel must try to maximize room

9. The following guests have different wishes. Which section of the room information sheet should they look at? Write the number of each guest next to the appropriate section. The first one has been done as an example.

1 Elaine Lu would like to have her blouse cleaned.

2 Ben Krozac wants to know about buses to the airport. 3 The Nakatas would like breakfast in their room.

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4 Ms Lewis is feeling unwell.

5 Mr Dixon needs clean shoes for the morning.

6 Jutta Koch would like a massage and manicure.

7 Mrs Peterson has to be sure she gets up early tomorrow morning. 8 Marie Frelimo wants to call her friend in Barcelona.

9 Tom Moshi would like a soft drink in his room. 10 Yana Valk wants to know where to leave her car.

11 Eric and Thomas wonder what they can do this evening.

12 Edward Chung wants to know the prices for different rooms.

10. Read and translate the text.

A SUPERIOR NIGHT`S SLEEP yours for only ´5,287.50

Madonna, Michael Jackson, I, Celine Dion and Mariah Carey have all stayed at the Lanesborough. Stanley Kubrick filmed scenes for Eyes Wide Shut in a junior bedroom and Princess Diana used the dining room for a party. By anybody's standards µ5,287.50 (excluding breakfast and dinner) is a lot to pay so what exactly do you get for your money?

For starters there was the chauffeured Rolls-Royce which came with the suite. Then there were the butlers whose role is to find anything the guest wishes to receive. There were personalised business cards and stationery, bunches of flowers from the in-house florist, a bottle of Perrier-Jouet champagne on ice, and a fruit bowl containing giant strawberries.

My butler told me about the hotel's fitness studio, I asked if I had to train in front of other guests: 'Of course not sir, I can have the equipment moved up to your suite. You can work out by the window, it's a lovely view over Green Park.'

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