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Файл:English for service and tourism industry = Английский язык в сфере обслуживания и туризма. Учебное пособие для СПО
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7.4 Give the Russian equivalents to the words:
keeping the customer happy and safe
hotel's negligence
well lit and visible areas
in the absence of
in case of an emergency
follow some basic guidelines
7.5 Translate the following sentences into English. Use the dictionary.
Обеспечение безопасности в гостинице - проблема общая. Она касается
защиты жизни и здоровья гостей и работников гостиницы, а также
сохранности имущества.
В обязанности секьюрити входит наблюдение за порядком в холле
отеля и других помещениях, а также реагирование на сообщения от
постояльцев по поводу всевозможных инцидентов.
Большинство крупных отелей сегодня оснащены современными
системами видеонаблюдения, а их номера открываются при помощи
специального электронного ключа, что значительно снижает криминальный
риск в отеле.
Служба безопасности гостиницы занимается разработкой процедур
реагирования на чрезвычайные происшествия, повседневной безопасностью
гостевых комнат, контролем ключей, предотвращением краж, контролем
замков, наружным освещением, системой охранной сигнализации, системой
наблюдения с помощью телемониторов.
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7.6 Read the text and try to understand it to be able to do the assignments that
follow.
Not always hospitable
Hospitality may be one of the most exciting industries to work in but as
Asha Khan reports, it isn’t an easy life.
The hospitality industry is one of the fastest-growing industries in the world.
It offers some exciting careers and a lot of job satisfaction.
But it isn’t easy working in a hotel-the peak holiday season is hard work,
with employees often working long hours and sometimes seven days a week.
Teamwork
Every member of staff, from the housekeeper to the hotel manager, is
responsible for the hotel. In smaller hotels and motels one manager is usually
responsible for rooms, the foods and beverage service, registration and general
management. There is a wide variety of jobs in larger hotels, including
administration jobs such as accountant and marketing executive.
Benefits
Hotel employees get paid sick leave and holidays, as well as other benefits
like free food and, occasionally, free holidays! Many hotels also offer free or cheap
live-in accommodation and have resident managers and concierges.
People
The hospitality industry is different from other industries. Hospitality is
people dealing with people, from the porter to the hotel manager. If you don’t like
people, this isn’t you’re the career for you.
7.7 Answer the following questions:
1. Why is the hospitality industry not always hospitable?
2. What responsibilities does a hotel manager have in a small hotel?
3. In what ways is the hospitality industry different from other industries?
4. Find three adjectives that describe a career in the hospitality industry?
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7.8 Match the jobs with the duties. Use the dictionary.
a) ensuite
b) 24-hour
c) quality
d) spacious
e) hair
f) direct-dial
g) satellite
h) porter
i) dry
1) dryer
2) bathroom
3) furnishings
4) telephone
5) service
6) room service
7) cleaning
8) rooms
9) TV
a) chambermaid 1) carries guests’ bags to their rooms
b) hotel manager 2) cleans guestrooms
c) bartender 3) serves guests in the restaurant
d) accountant 4) manages all the hotel staff
e) concierge 5) serves guests at the bar
f) porter 6) finds business for the hotel
g) waiter 7) gives information and helps guests
h) marketing manager 8) does the hotel’s finances
7.9 Match the words to make hotel facilities and services:
7.10 Work in groups and discuss the questions:
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1. What facilities are important to hotel guests if they are on business trip?
2. What other facilities are important to these people when choosing a hotel?
3. What are the most important facilities for you when staying in a hotel?
7.11 Put the verbs in brackets into the correct form. Use Active or Passive Voice.
What’s it really like?
Amelia Humber has worked in the hospitality industry all her life, and she
now (run) ______ her own Bed and Breakfast. Amelia Humber: I (start) ______
working in hotels at a very early age, initially as a chambermaid to earn some extra
money whilst I (be) ______ at school. I (leave) ______ school at 16 and started
working fulltime, but the long hours (mean) ______ that I knew I was going to
have to do some further education if I (not want) ______ to be stuck doing such
hard work for the rest of my career. I (go) ______ back to college and did an NVQ
in hospitality which (teach) ______ me the business side of the practical work I
(do) ______. After this I started working as a receptionist at a hotel, and gradually
(gain) ______ more and more responsibility in my job. I (begin) ______to learn
more about the money aspect of running a hotel, and (teach) ______ how to cash
up and how to delegate money to various departments. I (work) ______ in this
position for a number of years and (earn) ______ the trust and respect of my
employers. I was later (award) ______ with an assistant housekeeper job, which
can (liken) ______ to vocational training, and I (learn) ______ skills on the job
which went towards a diploma in hotel management. After a few years in this
position, I left the company and (join) ______ the hotel chain Novotel, and after
working as an assistant position for a year, I (promote) ______ to head
housekeeper. This was a very demanding job and I was unable to remain in the
position fulltime once I (have) ______ children, but I replaced this with a job share
and (return) to fulltime work once the kids (be) ______ all at school. After 15
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years of being back in this position my husband and I (decide) ______ to turn our
house into a Bed and Breakfast and make our money out of the spare rooms we
now (have) ______ available after the children (leave) ______. I (not be able)
______ to make this decision if I (not have) the experience of being a
housekeeper. The job of a housekeeper (be) ______ demanding as you have to be
great with people but willing to stand your own ground. It is very rewarding
though, and if you (do) ______ it well you (receive) ______ a huge amount of
satisfaction from the job.
8 Hotel gradation
8.1 Memorize the words and word-groups, which you'll come across reading
the text. Consult the pronunciation with the dictionary.
accommodation размещение
bed and breakfast (B&B) небольшая частная гостиница
budget hotel недорогая гостиница
apartment квартира
hostel общежитие
expensive hotel дорогая гостиница
counterpart конкурент
en-suite room многокомнатный номер в гостинице
a wide range on offer широкий диапазон предложений
guest-house дом для гостей
self-catering apartment квартира без обслуживающего персонала
fully-equipped flat полностью оборудованная квартира
waterside restaurant ресторан на берегу водоема
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hotel chain сеть гостиниц
facilities удобства, помещение для чего-либо
linen белье
laundry прачечная
dry cleaning химчистка
premises дом с прилегающими к нему постройками
amenities удобства
twin room комната на двоих
family room комната для семьи
lounge гостиная
to book online забронировать через интернет
cooking facilities кухня, место где можно готовить
entertainment развлечение
ale-and-pie house пивная
family-run hotel семейная гостиница
uptown reservations заказ гостиничного номера в самой престижной
части города
8.2 Read the text and try to understand it to be able to do the assignments that
follow.
Guide to accommodations in London
London is one of the world’s most exciting cities-but is it possible to find
reasonably priced accommodation there? Once you start delving you soon find that
there are all sorts of good-value options, including bed and breakfast, budget
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hotels, apartments, hostels and university residences, often with a lot more
character than their more expensive hotel counterparts.
B&B is particularly British way of enjoying good, comfortable
accommodation with a home-from-home feeling. Many visitors are surprised to
discover such a wide range on offer in a bustling city like London. Agencies have
portfolios of accommodation in small guest-houses or with families, some
centrally-located, some in accessible suburbs, all offering a warm welcome to
visitors.
Self-catering apartments are ideal for those on a budget and West London’s
Clarendon House Apartments, about 30 minutes by underground from Piccadilly
Circus, has fully-equipped flats available from around £250 per week. Westminster
University Halls of Residence offer self-catering summer stays in central locations
such as Victoria, Waterloo and the city – at present from £21.
Younger – and young-in-heart-travellers may find one of London’s newest
hotels is ideal for them. The Piccadilly Hotel, beside Piccadilly Circus, is a
backpackers’ dream, with dormitory beds available at £12 per night, including
breakfast and linen. There are twin and family rooms, too; a lounge with 100channel TV and an internet suite.
The smaller hotel groups, such as Fullers Hotels (rooms available at
weekends for £85) with their excellent pub-restaurants attached, bring a flavor of
old London to their guests. They include the Chamberlain near Tower Bridge and
the Sanctuary House near Westminster Abbey, with its ale-and pie house on the
ground floor.
London has many small hotels, generally clustering around main rail termini
such as Victoria or King’s Cross. Some are family-run, most fully accredited to the
London Tourist Board and so of good standard.
8.3 Answer the following questions:
1. What are the good value options for accommodation in London?
2. Why is B&B so notable?
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3. What is the price range for different hotels?
4. What is the alternative accommodation for those who don’t want to stay at a
hotel?
5. Which hotels are the cheapest and why?
6. What can young travelers choose as accommodation?
7. What can smaller hotels and hotel groups offer to a tourist?
8.4 Translate into Russian:
reasonable priced accommodation, good-value options, en-suite room for
two, type of accommodation, wide range on offer, portfolios of accommodation,
self-catering summer stays, young-in-heart travellers, bookable online, cooking
facilities, excellent pub-restaurant attached.
8.5 Give the English equivalents to the following words and wordcombinations:
гостиница, бар, комфортабельное размещение, расположенный в
центре, доступный пригород; полностью оборудованные квартиры, около 30
минут на метро; сеть гостиниц; включая завтрак и белье; комната на двоих;
комната на семью; гостиная с телевизором, транслирующим 100 каналов; на
первом этаже; сосредоточены вокруг главных железнодорожных станций;
аккредитованы Лондонским Отделом туризма.
8.6 Match pairs of words similar in meaning:
a) flat 1) rate
b) hotel 2) to reserve
c) dormitory 3) ale house
d) sitting room 4) next door
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e) downtown 5) apartment
Hotel
system of accommodation in which you pay for a room for a
nigh and for breakfast the following morning;
Inn
accommodation with large bedrooms where several people
sleep, usually students of a particular university;
f) superb deal 6) center
g) near 7) halls of residence
h) price 8) bed & breakfast
i) pub 9) lounge
j) to book 10) to reserve
k) online 11) really
l) to seek 12)via internet
m) indeed 13) good-value price
n) located 14) to delve
8.7 Match pairs of words opposite in meaning:
a) cheap 1) expensive hotel
b) new 2) suburb
c) guest 3) more
d) budget hotel 4) uptown
e) less 5) expensive
f) downtown 6) long-established
g) old-fashioned 7) owner
h) center 8) fashionable
8.8 Match the words on the left with the definitions on the right:
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Bed & Breakfast
blocks of rooms or flays belonging to a university or college
which are used by students;
Hostel
a house owned by local government authorities or
sometimes universities where people can stay cheaply for a
short time;
Dormitory
a building where people stay for some time usually when on
holidays or in business, and pay for their rooms and meals;
Halls of residence
a small hotel, or just another name for a hotel used in AmE
to make it sound old-fashioned or more attractive.
8.9 Translate into English:
1. Самый легкий способ забронировать гостиницу - через Интернет.
2. Что может быть лучше элегантного особняка в викторианском стиле в
модном районе Кингсбридж?
3. В маленькой гостинице я чувствую себя как дома.
4. Агентство предлагает комнату на двоих в частном доме с кухней и
отдельной ванной за 60 фунтов в сутки.
5. Общежитие расположено в 20 минутах езды на метро от центра города.
6. Мечта туриста - молодежная гостиница в центре, похожая на общежитие,
всего лишь за 14 фунтов в сутки.
7. Возле гостиницы есть ресторан и кафе, где можно недорого заказать
горячий обед.
8. Бар на первом этаже предлагает широкий ассортимент пива и ночные
развлечения в пятницу и субботу.
9. В небольших гостиницах в стоимость проживания включены завтрак и
белье.
10. Частные семейные гостиницы чаще всего расположены около больших
железнодорожных станций.
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