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Файл:English for service and tourism industry = Английский язык в сфере обслуживания и туризма. Учебное пособие для СПО
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3.9 Read and translate the announcements you can hear on board the plane.
On board the plane
1. "Good afternoon, ladies and gentlemen. Captain Gibson and his
crew welcome you aboard British Airways Flight 178 to New York. We
will be flying at a height of 30000 feet. Our speed will be approximately
600 miles an hour. We'll land in New York in five and a half hours. The
temperature in New York is now minus 3'C. In a few minutes you'll be
able to see the Irish Coast. Our flight attendants will serve lunch in half
an hour. Thank you for your attention."
2. "Good morning, ladies and gentlemen. On behalf of Captain Sonnleitner
and his crew I would like to welcome you aboard this Swissair DC-9 aircraft. Our
flying time to Geneva will be approximately an hour and twenty minutes. During
the flight we shall be serving you with light refreshments. Please place your light
luggage in the overhead racks, observe the no smoking signs, fasten your seat belts
and ensure that your seats arc in the vertical position for the take off. For your
safety and comfort during the flight you are requested to read the safety
instructions which you will find in front of your scat."
3. "Ladies and gentlemen, may I have your attention, please. In a
few minutes we shall be landing at Heathrow airport in London. Will you
please return to your scats, place them in the vertical position and fasten
your seat belts. Please, remain seated until the aircraft has come to a
complete stop and remember to take all your hand luggage with you. We
hope you have had a pleasant flight and that we shall soon have the pleasure of welcoming you aboard again. Thank you."
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3.10 Speaking. You are a flight attendant. Make the following
announcements to passengers:
1. Welcome them aboard.
2. Explain the safety rules.
3. Announce a meal.
4. Give information about the flight (name and make of aircraft, altitude,
speed, temperatures on board, overboard and in the city of destination, itinerary).
5. Warn about turbulence.
6. Announce landing.
3.11 Read and dramatize the following dialogue.
Air tickets
Agent: East-West Airways, Myra Davis speaking.
Roger: This is Roger Neal. Can you please tell me how much it costs to fly
from Los Angeles to Hong Kong?
Agent: One way or round trip?
Roger: Round trip.
Agent: The first class round trip fare is $ 4482, and the business class fare
is $2402. There's also an economy fare of $1486, but certain restrictions apply to
that.
Roger: The economy fare sounds good. What are the restrictions?
Agent: You must stay at least six days and purchase your ticket in advance.
Also, the number of scats at that price is limited. When will you be travelling?
Roger: Next month. I'd like to leave on the 15th and return on the 31st .
Agent: We have a flight that leaves Los Angeles at 2.00 p.m. on the 15th
and arrives in Hong Kong at 4.00 a.m. on the 16th. The return flight leaves Hong
Kong at 9.00 a.m. on the 31st and gets back at 10.00 a.m. the same day.
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Roger: Are they nonstop?
Agent: No, both flights stop in Tokyo for about three hours. According
to the computer, there are still seats available on those flights г
the lowest fare. Would you like me to make reservations for you?
Roger: Yes, please.
Agent: Just a moment. Thank you for waiting. You have reservations on
Flight 78 from Los Angeles to Hong Kong on the 15th, returning on the 31st on
Flight 21. The tickets must be paid for on or before the 8th.
Roger: I won't need to confirm my reservations, will I?
Agent: Yes, passengers with reservations on international flights should
call to confirm them 72 hours in advance.
Roger: All right. Thank you for your help.
3.12 Read the dialogue. Try to translate the emphasized phrases without
using a dictionary.
At the check-in counter
Hostess: Good morning. Your ticket and your passport, please.
Passenger: Here you are.
Hostess: Do you want a window seat or an aisle seat?
Passenger: An aisle seat, please.
Hostess: Put your luggage on the scales. Is it your only bag?
Passenger: Yes, it is.
Hostess: We have 20 kilos luggage allowance on both domestic and
international flights. Your bag is 2 kilos overweight. You have to pay excess
luggage charge.
Passenger: Oh, really? But it's only 2 kilos.
Hostess: I know, sir. That's the rule. $5.30, please.
Passenger: All right.
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Hostess: Here's your receipt, your ticket and your boarding pass, your
passport and your luggage claim check. The flight will be boarding at Gate 56 in 5
minutes.
Passenger: Where is it?
Hostess: Just round the corner to your right. Enjoy your flight.
Passenger: Thank you very much.
3.13 Put the verbs into the suitable tense.
Yesterday afternoon I (go) to the airport to meet Pierre who (come)
from Paris to spend a few days with me. I (arrive) at the airport at two
o'clock, (go) to a waiting room and (sit) down. When it (announce) that
the plane (be) an hour late, I (decide) to go for a walk, I (just, walk) away
from the building, when I (sec) an old friend coming towards me. We
(talk) for a moment, then (go) to the bar, where we (have) a few drinks.
Suddenly I (remember) Pierre. We (rush) to the information desk. I (tell)
that the plane from Paris (arrive) 40 minutes earlier. I (hurry) out of the
building, (get) into my car and (drive) away quickly. When I (arrive) home
I (find) Pierre sitting on his suitcase outside my front door.
3.14 Translate into English.
— Доброе утро! Скажите, пожалуйста, есть ли рейс на Стокгольм 25
октября?
— Да, есть два рейса — утром и вечером.
— Когда утренний рейс?
— В 6 часов утра.
— Нет, это слишком рано. У меня будет бессонная ночь, если я полечу
этим самолетом. Когда вечерний рейс?
— В 8 часов вечера.
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— Когда самолет прибывает в Стокгольм?
— В 10 часов.
— Это время меня устраивает. Есть ли билеты на этот рейс?
— Да, есть несколько билетов первого класса.
— Пожалуйста, один билет туда и обратно. Я возвращаюсь 30 октября.
Хотя, нет, я не уверен, сделайте обратный билет с открытой датой.
4 Travelling by train
4.1 Memorize the words and word-groups, which you'll come across reading
the text. Consult the pronunciation with the dictionary.
to travel on business ездить в командировку
convenient удобный
means of travel средство передвижения
coach пассажирский вагон
dining-car=buffet-car вагон-ресторан
sleeper спальный вагон
booking-office касса
luggage office камера хранения
waiting room зал ожидания
refreshment room=snack bar закусочная
queue очередь
lost property office бюро находок
inquiry office = information bureau справочное бюро
to catch a train успеть на поезд
to miss a train опоздать на поезд
a through train прямой поезд, без пересадки
to change ... for ... пересесть с ... на...
a compartment купе
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to be due ожидаться (по расписанию)
single ticket (BrE) = one way ticket (AmE) билет в один конец
return ticket (BrE) = round trip ticket (AmE) билет в оба конца
4.2 Read the text and try to understand it to be able to do the assignments that
follow.
At the railway station .
It's common knowledge that nowadays people travel a lot. They travel
on business and for pleasure, about the country and abroad. Those who
wish to travel have at their disposal various means of transport: express
trains and big ships, cars and jet airplanes.
Although aircraft are faster and, some people say, more convenient,
the railway is still one of the most popular means of travel. First of all,
the railway tickets are cheaper. And there are people who don't like flying, and
there are others who enjoy travelling by train more than by plane.
With a train you have speed, comfort and pleasure combined. From
the comfortable corner scat of a carriage you have a splendid view of the
countryside. If you are hungry you can have a meal in the dining-car or
the buffet-car and if the journey is long you can have a comfortable bed
in a sleeper.
A big railway station is a very busy and interesting place. There are a
lot of platforms at which trains come in and go out. A train is standing
at one of the platforms ready to leave. The porters are very busy carrying
luggage to the train or pushing it on their trucks. On another platform a
train has just come in. Some passengers are getting out, others are getting in. Those who haven't bought their tickets in advance are waiting in
queues at the booking-office. At the bookstalls people are choosing books,
magazines and newspapers for the journey. At the cloak-room or luggage
office some people are leaving and taking their luggage.
There are a lot of signs in a big railway station. You may see ENTRANCE and EXIT. There is also a WAITING ROOM where you can
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relax until it is time to board your train. If you are hungry or thirsty you'll
go to the REFRESHMENT ROOM. If you don't know the number of
the platform from which your train leaves, look for the signs ARRIVALS
and DEPARTURES. They will tell you the number of the platform.
When you arrive in a large town you may leave your heavy luggage at
the station. In this case you will look for the CLOAK ROOM or LUGGAGE OFFICE.
If you have lost something you need to find LOST PROPERTY OFFICE.
If you find anything, if it is a small item like glasses or umbrella,
you can take them to the lost property office, too. If it is big, something
like a parcel or a suitcase, report it to the POLICE OFFICE, never touch
it yourself.
You will also see the sign BOOKING OFFICE. This is where you
buy your ticket. If you don't know the time or the platform your train
leaves from you'll go to the INQUIRY OFFICE or the INFORMATION
BUREAU.
4.3 Compare British and American English and remember :
BrE AmE
carriage car
refreshment room snack bar
dining-car buffet-car, restaurant
queue line
luggage baggage
luggage van baggage car
cloak room baggage/luggage office
mail van mail car
a single ticket one way ticket
a return ticket a round trip ticket
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4.4 Find the Russian equivalents in the text to the following:
It's common knowledge; travel on business; travel for pleasure; jet
airplane; railway ticket; speed, comfort and pleasure combined; corner
seat of a carriage; splendid view; porter; to wait in queue; booking-office;
sign; small item; parcel; suitcase; inquiry office.
4.5 Find the English equivalents in the text to the following:
общеизвестно; путешествовать no стране; в их распоряжении;
различные средства транспорта; скорые поезда; хотя самолеты
быстрее; в первую очередь (во-первых); поесть в вагоне-ресторане;
спальный вагон; готов к отправлению; купить билеты заранее;
в газетных киосках; камера хранения (2); зал ожидания; сесть на
поезд (2); бюро находок; касса; справочное бюро (2).
4.6 Match pairs of words similar in meaning:
a) various 1) buffet car
b) plane 2) to arrive
c) dining car 3) snack bar
d) queue 4) line
e) luggage 5) trip
f) to leave 6) baggage
g) to come 7) beforehand
h) journey 8) different
i) cloak room 9) thing
j) refreshment room 10) to depart
k) item 11) luggage office
l) in advance 12) aircraft
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4.7 Match the words opposite in meaning:
a) arrival 1) to push
b) entrance 2) departure
c) to board 3) to get off
d) to pull 4) exit
4.8 Fill in the gaps with the words from the list below.
At the station
I was waiting on the______ for the Bristol train when a______asked me if I
knew the time of the next______ to Oxford.
I______ have to go to Oxford myself, so I knew. A few______ later a man
wanted to know whether the train for Bristol had______ left. I knew that it hadn't
so of course I_____ him. The other man_____why the train from Birmingham was
late. I didn't know but I told him it was_____because of the line repairs. I
couldn't______ why all these people were____ me questions. Then I_____that I
was standing next to a big sign that said: “_____”.
Already, usually, often, platform, train, minute, lady, to inquire, to ask,
to understand, to notice, to tell, information.
4.9 Read and remember the dialogue.
Train ticket
Mr. Spenser: I'd like a ticket for the afternoon train to Brussels.
Ticket agent: What class?
Mr. Spenser: First. I'd like a corner seat in a nonsmoker, facing the engine.
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Ticket agent: One way or round trip?
Mr. Spenser: One way, please.
Ticket agent: It's 34.20.
Mr. Spenser: Do you accept credit cards?
Ticket agent: Only Visa and Master.
Mr. Spenser: I've got a Visa.
Ticket agent: Here is your ticket. The train is departing in fifteen minutes.
Mr. Spenser: What time does it get to Brussels?
Ticket agent: Just a second... It is due to arrive in Brussels at eight sharp.
Mr. Spenser: Thank you very much.
Ticket agent: Have a pleasant journey!
4.10 Translate into English.
1. Давай поторопимся, а то мы опоздаем на поезд.
2. Им не надо делать пересадку. Есть прямой поезд.
3. Хотя она приехала на вокзал в последний момент, она успела на поезд.
4. В какое время поезд должен быть по расписанию в Москве? — В 9 часов
утра.
5. Мы всегда стараемся покупать билеты в оба конца, это удобнее и дешевле.
6. Где купить билеты? — Касса вон там.
7. Сколько стоит детский билет? — Для детей до 12 лет билет
стоит половину стоимости взрослого билета. — Дайте мне два
полных билета и два детских.
8. Мы должны брать билет на ребенка? Ему только 1 год. — Нет,
дети до 2 лет бесплатно.
9. Вы бы хотели место в вагоне для курящих или для некурящих? — Я бы
хотел для некурящих, и нижнее место, пожалуйста.
10. Дайте мне, пожалуйста, билет в оба конца до Дрездена на
завтра. Я бы хотел место у окна по ходу поезда.
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