Английский язык для системных аналитиков. English for Systems Analysts. Учебное пособие

Optimize and automate. Continuous optimization and automation are essential for efficiency. ITIL promotes the use of technology to automate repetitive tasks and streamline processes, allowing IT and operations management teams to focus on delivering value-added services.

After reading activities

1. Put the verbs into the correct form

1.The ITIL framework … (to build) on a set of guiding principles.

2.These principles … (to provide) a foundation for organizations to align IT services with business strategy.

3.ITIL … (to encourage) organizations to assess their current state and build upon existing processes and practices.

4.The principle … (to promote) a practical and realistic approach to improvement, acknowledging the unique context of each organization.

5.The iterative approach … (to allow) continuous improvement.

6.Organizations … (to implement) changes in small increments, with constant feedback to refine and enhance processes over time.

7.ITIL … (to promote) visibility into processes and activities, … (to foster) a culture of shared responsibility and continual service improvement.

8.ITIL … (to consider) the entire service value system.

9.Simplicity and practicality … (to be) core principles of ITIL.

10.Organizations … (to advise) to avoid unnecessary complexity.

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11.Organizations should … (to focus) on solutions that are straightforward, effective, and aligned with business goals.

12.ITIL … (to use) technology to automate repetitive tasks and streamline processes.

2. Find more info about ITIL guiding principles. Present your findings in class.

https://www.qrpinternational.be/blog/it-governance-and- service-management/the-7-itil-guiding-principles/ https://itsm.tools/itil-guiding-principles/ https://www.simpliaxis.com/resources/itil-principles

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Text 13

ITIL certification

Pre reading activities

Is certification important for Systems Analysts? Why? Why not? Discuss in pairs.

Reading activities

1. Read and translate the text.

https://www.knowledgehut.com/it-service-manage- ment/itil-foundation-certification-training

ITIL Foundation, ITIL Managing Professional, ITIL Strategic Planner, and ITIL Master are the four levels of the ITIL 4 certification scheme.

The foundation course covers the principles of service management as well as basic terminology. It assists you in becoming familiar with the ITIL framework for managing IT services.

The Managing Professional course teaches you how to manage successful IT projects, teams, and workflows in a realistic way.

The Strategic Leader course is designed for IT professionals who wish to learn how technology impacts and guides company strategy.

In addition, the program includes a module called Managing Professional Transition, which is designed for ITIL v3 professionals who aspire to advance to the Master’s level of ITIL 4.

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The KnowledgeHut ITIL foundation course online can help you become proficient in ITIL by helping you gain certifications in all the above-mentioned areas.

Achieving ITIL certification is a valuable endeavor for IT professionals and organizations seeking to enhance their IT service management capabilities. ITIL certification provides individuals with a comprehensive understanding of ITIL practices and principles, equipping them with the knowledge and skills needed to contribute to effective IT operations and service delivery.

After reading activities

1. Work in pairs. Speak on different courses of ITIL certification. Match the figures (1–4) and the letters (a–d).

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2. Find more info about ITIL certification. Present your findings in class.

https://www.simpliaxis.com/itil-foundation-certification https://www.globalknowledge.com/us-en/resources/re- source-library/articles/what-are-itil-certifications-are-they- worth-it/#gref

3. Give a summary of the text (ɉɪɢɥɨɠɟɧɢɟ 1).

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Text 14

ITIL vs ITSM: what is the difference?

Pre reading activities

What is ITSM? Discuss in pairs.

Reading activities

1. Read and translate the text. Answer the questions.

1.How can businesses use ITIL to enhance their IT capabilities and better align with the dynamic needs of the business landscape?

2.What is ITSM? What does it include?

3.What is the core concept of ITSM?

4.Is ITSM a methodology or a set of practices?

5.What does ITIL as a set of practices outline?

6.What is the connection between ITIL and ITSM?

7.What is the distinction between ITIL and ITSM?

ITIL is a valuable asset for organizations navigating the complexities of modern IT service management processes. Whether through certification programs or the adoption of ITIL practices, businesses can use this framework to enhance their IT capabilities and better align with the dynamic needs of the business landscape.

To understand the difference between ITIL and ITSM, let’s start by defining ITSM.

ITSM, or IT service management, is how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services.

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ITSM is service-centric; its core concept is the belief that IT should be provided as a service.

So, while ITSM is a methodology for delivering IT to the business, ITIL is a commonly used set of practices that outlines how to implement ITSM in a company. For those familiar with Agile methodologies, the difference between ITSM and ITIL is akin to the one between Agile and Scrum.

While ITSM (or Agile) is a methodology, ITIL (or Scrum) is a framework for implementing that methodology. The connection between the two is strong; ITIL was created with ITSM in mind. However, the distinction between the two can be boiled down to one idea: ITIL is a framework or a set of guidelines to assist in implementing the activities involved in ITSM.

In general, ITIL 4 brings a greater focus to things like people and culture and discourages the use of any heavy, burdensome, or rigid processes that may create siloes.

ITIL 4 is a positive step in the direction of an approach to ITSM that values collaboration, ease of use, and business value creation.

After reading activities

1. Are these statements True or False. Correct the False ones.

1.ITIL is primarily focused on the technical aspects of IT service management.

2.ITSM refers to the management of IT services from start to finish.

3.ITIL provides a set of practices to help implement ITSM in organizations.

4.ITIL 4 emphasizes rigid processes over flexibility.

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5.ITIL and ITSM are completely unrelated concepts.

6.ITIL is a methodology similar to ITSM.

2. Put the verbs into the correct form.

1.IT team … (to manage) the end-to-end delivery of IT services to customers.

2.IT service management … (to support) IT services.

3.ITSM … (to belief) that IT should be provided as a service.

4.ITSM …. (to deliver) IT to business.

5.ITIL … (to implement) ITSM in a company.

6.The difference between ITSM and ITIL … (to be) akin to the one between Agile and Scrum.

7.ITIL … (to create) with ITSM in mind.

3.Find more info about ITIL and ITSM. Present your findings in class.

4.Give a summary of the text (ɉɪɢɥɨɠɟɧɢɟ 1).

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Text 15

The most popular jobs in the world

Pre reading activities

What are the most popular jobs in the world now? And 20 years ago? Why do you think so?

Reading activities

1. Read the text and fill in the table.

the US

South Korea

the UK

South Africa

Chile

Australia

Kenya

China

India

In the United States, the most common job is retail salesperson. In South Korea, a fifth of young people dream of becoming a K-pop star; it is common for individuals and their families to devote a great amount of time and resources to get a shot at becoming one. One of the most common jobs that people apply for and prepare for in the UK is software developer. One of the most common jobs in South Africa is a plumber! As for white collar jobs, accounting is also very popular. The least in-demand jobs in Chile are journalists, psychologists, and architects. In

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Australia, the most common part-time job is retail salesperson, and the most common full-time job is technician and tradesperson in the construction industry. According to analysis from Google’s keyword tool, the most searched for job in Kenya is United Nations worker.

However, most people don’t seem to care whether that job is a UN peacekeeper, a development expert, or secretary. The most common job sector in China is the manufacturing industry; the service industry is almost as popular. In India, IT is the most popular job sector, as businesses increasingly outsource their needs to the country. In addition, some of the fastest growing jobs are in the field of research.

After reading activities

1. Read and translate the dialogue. Work in pairs. Act this one or make your own dialogue.

Mark: Hey, Sarah! Have you heard that many young people in South Korea dream of being a K-pop star?

Sarah: Really? I didn't know that.

Mark: Yeah, they work really hard and spend a lot of money to try to become one. It's intense!

Sarah: Wow, that sounds like a lot of pressure.

Mark: For sure. Did you know that in the UK, being a software developer is a popular job?

Sarah: No way! What about South Africa?

Mark: Plumbing is one of the most common jobs there. Sarah: Interesting. And what about office jobs?

Mark: Accounting is pretty popular too.

Sarah: Hmm, that makes sense. In Chile, it's different though.

Mark: How so?

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