Английский язык для профиля «Менеджмент в спорте». Учебное пособие для студентов 1 курса факультета Международного туризма, спорта и гостиничного бизн

Unit 9. Professional ethics and customer satisfaction

ness resulting in workshop inefficiencies and repeat repair. In the long term, this results in poor customer retention with the customer defecting to a new brand on their next car purchase.

Your task is to think of some possible solutions to this problem. You need to discuss the following issues: Team management

•Performance management

•One to ones

•Employee satisfaction surveys

•Time management

•Delegation

•Continuous Improvement

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Список литературы

1.Климова И.И., Широких А.Ю., Васьбиева Д.Г. Деловой английский язык: Учебник. — М.:КНОРУС, 2017. — 274 с. (Бакалавриат)

2.Allison John with Emmerson Paul. The Business 2.0 B1 Pre-Intermediate: Student’s Book. Macmillan. — Macmillan Education, 2014. — 160 p.

3.MacKenzie I. English for Business Studies. A course for Business Studies and Economics studens: Student’s Book.

— Cambridge: Cambridge University Press, 2013. — 191 p.

4.Электронно-библиотечная система BOOK.RU http:// www.book.ru

5.https://www.livestrong.com/article/133041-impor- tance-sports-health/

6.https://www.nhs.uk/Livewell/fitness/Pages/whybeactive. aspx

7.http://www.leoisaac.com/sportman/sportman07.htm

8.https://www.sports-management-degrees.com/ sports-management-career-guide/#chapter7

9.https://bizfluent.com/info-8481485-ethical-is- sues-sports-marketing.html

10.http://thesportjournal.org/article/marketing-and-promo- tion-of-the-olympic-games/

11.http://www.humankinetics.com/excerpts/excerpts/a-suc- cessful-facility-managerrsquos-daily-duties-and-neces- sary-skillset

12.https://www.shapeamerica.org/career/fields/sport-man- agement.aspx

13.https://www.icms.edu.au/course/bachelor-sports-manage- ment-0

14.https://www.edgehill.ac.uk/courses/sports-manage- ment-and-coaching/

15.https://managementinnovations.wordpress.com/12/03/ define-management-its-functions/

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