Industrial Engineering for Science Consuming Industry. Part 1. Tutorial

Written work 1. The study of high-tech companies in the field of personnel management technologies

1.Identify the main problems the high-tech companies and write them out in the order of importance.

2.Determine what information needs to be collected and analyzed in the company to study one of the problems pointed out by you.

3.What are the methods of analysis for the study of such problems

?Describe these techniques.

4.Write, what are the main ways to solve the problem of your

choice.

Written work 2. Market research of outsourcing services for high-tech companies on the example of the Russian or a foreign region.

When conducting market research of outsourcing services it is necessary to generate a list of companies engaged in this field, specify the functional areas (marketing, IT, etc.) and the needs of the business that they satisfy (outsourcing human resource management, customer relations and call centers, IT processes), competitive advantages, the form of outsourcing organization.

Then it is necessary to conduct a practical research and answer questions about what services are most in demand, which are new, which companies are world renown, which foreign companies are represented in our market. Then you need to describe briefly the history of developed methods and technology, history, life and professional growth of leaders of a particular outsourcing company with world fame.

The results should be made in the form of presentation.

Written work 3. Market Research of IT-outsourcing presented by high-tech companies on the example of a Russian or foreign region.

When conducting market research outsourcing services it is

necessary to generate a list of companies engaged in this field, specify the functional areas and business needs that they satisfy (production of goods, the development of software code, hosting corporate websites).

Then should conduct practical research and answer questions about what services are most in demand, which are new, which companies are world renown, which foreign companies are represented in our market. Then you need to describe briefly the history of developed methods and technology, history, life and professional growth of leaders of a particular outsourcing company with world fame.

The results should be made in the form of presentation

INDUSTRIAL ENGINEERING

FOR SCIENCE CONSUMING INDUSTRY

51

Written work 4. The scaling criteria for selecting an outsourcing company.

Develop a range of evaluation criteria that can be applied in the selection process of an outsourcer for a high-tech company. In this case, consider the following factors:

1.The financial attractiveness,

2.professional competence,

3.The probability of disclosure of confidential information, communication competence,

4.Information security and openness.

It should be understood that they are arranged in order of importance.

Written work 5. Portfolio of career advancement

Make a resume. Specify a list of the studies followed by the main area of professional activity, as well as related areas of knowledge (including additional specialization, training, specialized seminars, workshops and so on). List the list of extra-curricular activities and any positions where in practice leadership skills can be applied ( group leader, head of the scientific student group, etc.). Describe your career potential and commitment to a career in terms of skills and experience. Write an essay on the topic «Me and my career», which should reveal their views on career, describe the causes and characteristics of vocational choice, reveal their own strategy for achieving career success, and so on.

Written work 6. Development of careergramm

Answer the following questions:

-What knowledge and skills are necessary for the candidate for the successful execution of the chosen position?

-Where he can get them: in what schools and in the performance of what kind of work?

-What experience is important for efficient operation in this position (in what units and what positions)?

-What business skills need to be developed for this position?

-What kinds of work and what forms of learning contribute to this?

Written work 7. Technology «Scenario analysis of career

development and personal development plan»

1. Your skills and your work.

Analyze your skills and requirements of your desired job. Specify unclaimed skills that are a source of ideas for future work. Specify the skills

INDUSTRIAL ENGINEERING

FOR SCIENCE CONSUMING INDUSTRY

52

that are required for your desired job and which you do not have, they will describe the need for development.

2. Your life and your work.

Describe what you expect from life and what role a job plays in it.Describe how your priorities may change over time.

3. The world in which you live and work.

Answer the question: how to change the situation in the world in terms of technical, economic, political and social development?

4.Change of career options. Imagine some possible future career.

5.What would be useful for me to learn in the future ?

Based on the career option chosen by you, indicate what you would be useful for you to learn.

6.How do you usually solve problems? Number your habits and problem-solving skills.

7.What do you plan to study first and foremost? Specify the most important goals of learning.

8.What method of training is best for you? Review habits, style and skills training.

9.Opportunities and resources for learning. Describe the capabilities and resources needed to implement the plans of study.

10.Planning for selfdevelopment.

Make a plan of action for individual training related to work and

career.

13.Examples of test tasks

1.Technology of «quality» assessment of human resource in the company (advanced HR audit program)

1.Expressanalysis of customer needs in the process of personnel audit takes place at the stage:

1.Event Planning

2.Formation of the criteria for the assessment of human resources of the company:

3.Development of the structure and content of the assessment of human resources of company

4.Preparation of experts from the internal specialists of the

company

5.Conduct of assessment procedures

INDUSTRIAL ENGINEERING

FOR SCIENCE CONSUMING INDUSTRY

53

2. Defining objectives and the scope of the operations performed by the personnel audit at this stage

1.Event Planning

2.Formation of the criteria for the assessment of human resources

of the company:

3.Development of the structure and content of the assessment of human resources company

4.Preparation of experts from the internal specialists of the

company

5.Conduct of assessment procedures

3.A preliminary interview with the company takes place at the stage of staff audit

1.Event Planning

2.Formation of the criteria for the assessment of human resources

of the company:

3.Development of the structure and content of the assessment of human resources of company

4.Preparation of experts from the internal specialists of the

company

5.Conduct of assessment procedures

4.How many days are allocated for the implementation phase of the «formation of criteria for assessing the Company's human resources» Advanced personnel audit:

1.2

2.2 -4

3.5-10

4.1

5.5-7

5.The volume of the final report is approved at the stage of ...... personnel audit:

1.Event Planning

2.Formation of the criteria for the assessment of human resources of company

3.Development of the structure and content of the assessment of human resources of company

4.Preparation of experts from the internal specialists of the

company

5.Conduct of assessment procedures

INDUSTRIAL ENGINEERING

FOR SCIENCE CONSUMING INDUSTRY

54

2. Technology Assessment Center and Development Centre (Assessment Center and Development Center)

1.For the technology ... .it is necessary to develop competency model that is specific to the company

1.Assessment Center

2.Development Center

3.Careergramms

4.Career maps

2.To prepare the technology ... . it is necessary to prepare exercises and activities to assess competencies

1.Assessment Center

2.Development Center

3.Careergramms

4.Career maps

3.Which of the following methods proposes to consider the effectiveness and efficiency of training, introduces the concepts of effectiveness and efficiency and introduces the concept of learning?

1.Methods of biparametrical assessment

2.Evaluation of the effectiveness of training in integrated assessment systems such as BSC, KPI

3.Methods of Donald Kirkpatrick

4.Methods of Jack Phillips.

4.Which of the following methods involves the assessment of figuring out the contributions of various departments in the overall performance?

1.Methods of biparametrical assessment

2.Evaluation of the effectiveness of training in integrated assessment systems such as BSC, KPI

3.Methods of Donald Kirkpatrick.

Methods of Jack Phillips

5. The event of personnel management, based on an personnel assessment and is designed to assess the level of compliance with labor, quality and capacity requirements of the employee performed activities - is:

1.Evaluation of staff.

2.Recruitment of staff.

3.Workforce planning.

4.Certification of staff.

INDUSTRIAL ENGINEERING

FOR SCIENCE CONSUMING INDUSTRY

55

3.Technology of career planning

1.Career model «Crossroads»:

1.It assumes that after a certain fixed period of operation the leader should take a test, the results will effect decisions of salary or rank increase, moving, demotions.

2.The life of an employee consists of a long rise through the ranks, a gradual increase in his capacity of knowledge, experience and qualifications . As result he can be recommended for more sophisticated and better paid positions. At some stage, the employee occupies the highest position for him and tries to stay there for a long period.

3.It means that each step represents a certain position that the employee has had for a fixed period of time (not more than 5 years).

4.It means horizontal movement of an employee from one position to another made within short time span (1-2 years).

2.Description of the career potential and career readiness in terms of skills and experience in the use of technology ...

1.Effective self-representation

2.Careergramms

3.Career maps

4.Careers by G.G. Zaitsev

3..Technology .... includes a section «How do you solve problems?»:

1.Effective self-representation

2.Careergramms

3.Career maps

4.Scenario of career analysis

4.Technology .... includes a subsection «I do not like»

1.Career Planning by B. Sanders

2.Careergramms

3.Career maps

4.Scenario of career analysis

5.In the framework of documents collected through technology .......are included certificates of successful understanding of training programs:

1.Effective self-representation

2.Careergramms

3.Career maps

4.Careers by G.G. Zaitsev

INDUSTRIAL ENGINEERING

FOR SCIENCE CONSUMING INDUSTRY

56

4.Technology of teambuilding

1.According to the technology of teambuilding (M. Gellert and K. Novak) for culture oriented towards.... there need to be

1.innovations and results

2.innovations and relationships

3.rules and result

4.rules and relationships

2.According to the technology of teambuilding (M. Gellert and K. Novak) for culture oriented towards.... is characterized by talking openly about conflicts

1.innovations and results

2.innovations and relationships

3.rules and result

4.rules and relationships

3.According to the technology of teambuilding (M. Gellert and K. Novak) for culture oriented towards...is characterized by vigilance and readiness to intervene if the team loses the productive path

1.The administrator (moderator)

2.organizer (coordinator)

3.creative idea generator (brain center).

4.messenger (dispatcher).

4.According to the technology of teambuilding (M. Gellert and K. Novak) for culture oriented towards....is characterized by the objectives and results with the help of other team members

1.The administrator (moderator)

2.organizer (coordinator)

3.creative idea generator (brain center).

4.messenger (dispatcher).

5.Technology of teambuilding by R. Belbin describes personality character traits for the role .... which is self-confidence

1.Leader

2.Implementor

3.Ideas Generator

4.The objective critic

INDUSTRIAL ENGINEERING

FOR SCIENCE CONSUMING INDUSTRY

57

5.Crowdsourcing in high-tech companies

1.What type of crowdsourcing is used by the Amazon Mechanical Turk company (MTurk).

1.solutions search

2.people search

3.Collection of information

4.Testing

2.What type of crowdsourcing is used by Yahoo! Answers.

1.solutions search

2.people search

3.Base of answers to users' questions

4.Testing

3.Technology .... allows to evaluate the competence of the expert based on his actions in the system.

1.Crowdplatforms

2.Crowdrecruiting

3.Crowdfunding

4.Crowdlening

4.Technology has got the functions of modern methods of project management.

1.Crowdplatforms

2.Crowdrecruiting

3.Crowdfunding

4.Crowdlening

5.Technology .... allows you to make personal development plan

1.Crowdplatforms

2.Crowdrecruiting

3.Crowdfunding

4.Crowdlening

6.Autsoursing in high-tech companies

1.Technology of outsourcing .... includes the formation of core project team

1.Personnel Management

2.relations with customers and call centers

3.IT processes

4.accounting processes

2.Technology of outsourcing .... includes the formation of a reserve group

1.Personnel Management

INDUSTRIAL ENGINEERING

FOR SCIENCE CONSUMING INDUSTRY

58

2.relations with customers and call centers

3.IT processes

4.accounting processes

3.Tehnology of outsourcing .... includes the timely payment of wages to employees of the company

1.Personnel Management

2.relations with customers and call centers

3.IT processes

4.accounting processes

4.Technology outsourcing .... includes preparation of all reporting forms to public authorities: FSS, the IRS, the FIU.

1.Personnel Management

2.relations with customers and call centers

3.IT processes

4.accounting processes

5.Outsourcing - is:

1.Transfer by the organization, based on an agreement, of certain business processes or functions to be serviced service at another company, specializing in the field.

2.Unconditional transfer by the organization of certain business processes to be serviced at other companies, organizations working in related fields.

3.Acceptance by the organization, based on the agreement, of certain business processes or functions to be serviced by another company specializing in the field.

4.None of the above

7.Outstaffing of high-tech companies

1.Staff Leasing - is:

1.Transfer of a staff member from the customer company to contractor company , while he continues to work at the same place and perform his previous duties, but the duties of the employer are now performed by the contractor.

2.Management technology that provides business processes with

necessary human resources, using the services of a third party.

3.Transfer by the organization, based on a contract, of specific business processes or functions to be serviced at another company, specializing in the field.

4.None of the above.

INDUSTRIAL ENGINEERING

FOR SCIENCE CONSUMING INDUSTRY

59

2.The company avoids time-consuming and costly procedure of specialists search; all possible discontent (including judicial) are resolved by the agency and not by the contracting company; «Renting» a specialist through an agency, the employer does not assume liability for the social guarantees to the employee after he’d been fired. This is:

1.Advantages of leasing staff.

2.Advantages of freelancing

3.Advantages of downshifting.

4.Advantages of an employment agency.

3.In the study of labor market segmentation is not usually used the following feature:

1.Vocational and Industrial

2.Qualification and salary

3.Socio-demographic

4.Vocational and salary.

4.What labor market for workers has low wages and labor productivity, with no special incentives for continuing education; the employer does not invest in their training and has no reason to reduce the high staff turnover, especially because it allows to reduce the cost of social benefits, as well as prevents unionization:

1.The primary labor market

2.The secondary labor market

3.The internal labor market

4.The external labor market.

5.Internal one-time costs are associated with satisfaction of staff demands:

2.The costs for staff selection (interview, screening tests).

3.The costs for the study of the labor market, vacancies advertising.

4.The costs for the program adaptation (induction) of new

employees.

INDUSTRIAL ENGINEERING

FOR SCIENCE CONSUMING INDUSTRY

60