Communicate in English. Практикум

Part II

In a department store

CLERK: May I help you find something?

ALICE: No, thanks, I’m just looking. Uh, well, maybe you can. I’d like to buy a nice pair of jeans and one of these tailored jackets for my husband’s birthday, but I’m not sure which of the jackets he’d like best.

C.: Mmm-hmm. This one is cut very nicely and it’s very popular right now.

A.: Yes, I like it, too. And the color would look good on him. But I just don’t know...

C.: You might consider getting him a gift certificate, you know. Then he could come in and get exactly what he wants and then it would be sure to fit.

A.: Yes, that is an idea... but... uh, would he be able to exchange the jacket if I got him one today and he didn’t like it?

C.: Yes, of course, within thirty days as long as he has the re-

ceipt.

A.: Then I guess I’ll take this one.

C.: Fine. I’ll write it up over here... uh, do you have a credit card, ma’am?

A.: Yes, I do.

C.: Okay, just take this sales slip and your card over to register 12 and the cashier’ll ring it up for you.

CASHIER: Here you go. Just sign the slip here, please, and here’s your bag.

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Communicate in English

Buying clothes

Choose the variant which could help you to make your purchase.

1.

A.: Are you being helped?

B.: No. What do you have in brown suede jackets, size 40? A.: The closest I have is a 38.

B.: Do you think you’ll be getting any more in?

A.: No, but they might have them at our other store.

2.

A.: Is anybody waiting on you?

B.: No. I’m trying to find a green sweater in extra large. A.: We have your size, but not in that color.

B.: Can you order one for me?

A.: Certainly. Just give me your name and address.

3.

A.: Is someone taking care of you?

B.: No. I’d like a long-sleeved shirt in yellow, medium. A.: I think we’re out of your size.

B.: Well, can you get me one?

A.: I think so. Check back next week.

4.

A.: Is anyone helping you?

B.: No. I’m looking for a navy blue raincoat, size 36. A.: I’m afraid we don’t have any left.

B.: Will you be getting more in? A.: Yes. Try us again next Monday.

Here are some words to help you check your understanding of the dialogues. You should know the bold words to make your communication easier.

advice (n): opinion given by one person to another on how to do something

business district (n): the area of a town where you shop and

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Part II

cash (n): money in coins or notes cookware (n): containers used for cooking cut (adj.): made, designed

gift certificate (n): a coupon that can be bought at many stores and exchanged later for merchandise; you can get a gift certificate for someone when you don’t know what present to give

head (v): to move in a certain direction

register or cash register (n): a machine in a store used for adding prices and keeping money

on sale: can be bought at a reduced price sales slip (n): a receipt given in a shop size (n): degree of largeness or smallness stuff (n): things

suit (n): a set of articles of outer clothing of the same material tailored (adj.): made by cutting and sewing to a person’s measurements; often used to mean well-cut, or having the look of

being tailored

try smth on (v): to put on (clothes, etc.) to see whether it fits, looks well, etc.)

Test

Find English equivalents.

Communicate in English

Look at the sentences (a-i) below and put the conversation in order.

a)I’ll have a look.

b)How are you paying?

c)How is it?

d)Yes, we do. Would you like to try it on?

e)Excuse me. Do you have this T-shirt in white?

f)Yes, please.

g)It’s fine. I’ll take it.

h)Yes, we do. That’s £29.99. Thank you.

i)Do you take Visa?

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Part II

At a Bank

Read the conversation. Try to memorize it.

Clerk: Good morning. Can I help you?

Mr. A: Yes, my name’s Adams. I’m expecting some money from my bank in London.

C.: By post, cable or telex, sir? Mr. A: By telex.

C.: Let me see. Ah, yes, Mr. Adams. £ 200 from the Royal Bank, London. Have you got any identification, sir?

Mr. A: Well, I haven’t got my passport, but I’ve got my driving license. Will that be all right?

C.: Yes, sir, that’ll be all right.

Practice

I.Write the words in these sentences in the correct order.

1.difference / it / any / make / doesn’t.

2.this / you / check / cash / could ?

3.you / like / money / would / the / how ?

4.of / is / exchange / what / the / rate ?

5.like / francs / to change / I / these / would .

II.Complete the conversation with sentences from I.

A.: ....................

Clerk: Yes, sir. How many francs have you got? A.: 200. ......................

C.: The current rates are on the notice board, sir. Do you want small bills or large?

A.: ....................

C.: Anything else? A.: ....................

C.: Yes, sir. Sign it here, please... Thank you... £ 30.

.....................?

A.: Four fives and ten ones, please.

III. Have conversations like the one in II.

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Communicate in English

Asking for a change

Choose the variant you need in this situation.

1.

A.: Excuse me, but could you give me some change? B.: Let me see. Are dimes and quarters OK?

A.: I want to make a long-distance phone call. B.: Then you’ll need small change...

2.

A.: Sorry to bother you, but do you have change for a one? B.: I’ll have to look. What do you want it for?

A.: I need it for the parking meter.

B.: I can give you quarters, if that’ll help.

3.

A.: Pardon me, but I was wondering if you could break a one. B.: Let me look. What do you need?

A.: I need the change for the stamp machine. B.: I think dimes and quarters will do.

4.

A.: Excuse me. Could you give me change for a dollar? B.: I’ll see what I have. What do you need it for?

A.: I want to get cigarettes.

B.: You can use quarters, dimes and nickels.

Read and reproduce the conversations.

Replacing travelers’ checks

A.: Did you get your checks replaced?

B.: Yes, but it was complicated. I went to the office downtown and they told me I had to call New York before they could do anything. So they let me use their phone – it was a toll-free number. The woman asked me how much I’d lost and what the check numbers were. Thank God I had them written down.

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Part II

A.: Well, that doesn’t sound so bad.

B.: But it’s not the whole story. She wanted to know where I bought the checks and if I had any ID. I gave her my passport number. Then she gave me a “file number” and told me where the nearest refund office was. I told her I was already there. Then she wanted to talk to the agent. After they hung up, I had to fill out a form with all the same information on it. Then finally the agent okayed the thing, after her supervisor had initialed it, and I got my checks.

A.: Well, at least it didn’t cost you anything.

B.: You’re right, and if I hadn’t had the numbers, it could’ve been a lot more complicated.

A.: Would you cash these travelers’ checks, please? B.: How would you like them?

A.: In ten-dollar bills, please. B.: Is there anything else?

A.: Yes, I’d like to know how to send money to France.

A.: Could you change these for me, please? B.: What would you like?

A.: Twenties and some smaller bills, please. B.: Anything else?

A.: Yes. Could you tell me my balance? Here’s my account number.

Here are some words to help you check your understanding of the dialogues. You should know the bold words to make your communication easier.

bill (n): paper money

break (v): to give smaller bills or coins in exchange for a larger one

cash (v): to exchange a check (or other order to pay) for cash complicated (adj.): not simple

change (n): coins

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Communicate in English

dime (n): (US) coin worth 10 cents

exchange rate (n): the value of money of one country or the cost of buying currency from another country

file number (n): an official number recorded when information is being collected on a person

ID, identification (n): an official paper that proves who a person is

initial (v): to write your initials nickel (n): (US) coin worth 5 cents okay (v): to approve

quarter (n): (US) coin worth 25 cents

refund (v): to give back a customer’s money when he returns merchandise that he is not satisfied with for some reason , e. g. bad quality, wrong size, etc.

replace (v): to put something back or exchange something for full value

supervisor (n): a person in charge of others; a boss telex (n): – teleprinter

toll (n): a charge made for a long-distance call toll-free (adj.): without a toll

travelers’ checks (n): prepaid insured bank «checks» that can be used as or exchanged for cash. They are safer than cash because, if lost or stolen, they can be replaced.

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Look at the sentences (a-e) below and put the conversation in order.

a)How do you want them?

b)Yes, I’d like to open an account.

c)It doesn’t matter.

d)Could I change these pounds for dollars, please?

e)Do you want anything else?

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Communicate in English

At the Airport

Read the conversation. Try to memorize it.

A:Can I check in for the British Airways flight to New York?

B:Yes, sir. May I see your ticket and your passport?

A:Here you are.

B:That’s fine. Can you put your suitcase on the scales,

please?

A:Of course. How much does it weigh?

B:24 kilos. I’m sorry, but you’ll have to pay an excess baggage charge.

A:Oh, it’s only four kilos overweight.

B:Yes, sir, that’s £8... Thank you.

Practice

I.Write the words in these sentences in the correct order.

1.time / is / the / what / flying ?

2.London / day / are / to leave / what / you / for / planning ?

3.we / arrive / London / is / airport / the / will / what / at ?

4.it / much / will / how / be ?

5.economy / going / or / to travel / you / first class / are ?

II.Complete the conversation with sentences from I.

Travel agent: Can I help you?

A: I’d like to make a reservation for a flight to London.

T. a.: .................

A: On the 12th of March.

T. a.: .................

A.: I prefer economy. ....................

T. a.: 440 dollars.

A.: ....................

T. a.: 3 hours

A.: ....................

T. a.: Heathrow Airport.

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