- •18. What are the paragraphs of a business letter? What does each of them serve for?
- •19. What complimentary close can you use?
- •20. What does a signature block include? What does p.P. Stand for?
- •Why do executives prefer written documents to other forms of communication?
- •What are the main rules for successful business letter writing? Characterize each of them.
- •What are seven c’s that you should follow?
- •What is memos?
- •What differs a memo from a business letter?
- •What are the purposes of memos?
- •What can the audience for memos be?
- •What information does a memo heading provide?
- •From: Date: Subject:
- •What tone is used for memos?
- •How long could a memo be?
- •What’s the role of a Cover Letter?
- •52.Could you name seven universal motivations?
- •53.What are the steps in sales letter writing?
- •54.Why is it important to catch your reader’s attention from the very beginning?
- •55.What’s the first thing your reader will look at?
- •56.Can you give any examples of headlines? Why are these headlines proven to get your reader’s attention?
- •57.Can you describe “problem-agitate technique”?
- •58.What do you do after identifying the problem?
- •63.What extra incentive can you give in your sales letter?
- •65.There is one more most read element in sales letters. What’s it?
- •66.What are the parts of a sales letter? Can you characterize them?
- •67.What’s a letter of inquiry?
- •68. What’s a solicited letter of inquiry? Give examples.
- •69. What’s an unsolicited letter of inquiry?
- •70. Are there any differences in the style and tone of these two types? What are they and why is it so?
- •75. What is usually asked in the body of an inquiry?
- •52.Could you name seven universal motivations?
- •53.What are the steps in sales letter writing?
- •54.Why is it important to catch your reader’s attention from the very beginning?
- •55.What’s the first thing your reader will look at?
- •56.Can you give any examples of headlines? Why are these headlines proven to get your reader’s attention?
- •57.Can you describe “problem-agitate technique”?
- •58.What do you do after identifying the problem?
- •63.What extra incentive can you give in your sales letter?
- •65.There is one more most read element in sales letters. What’s it?
- •66.What are the parts of a sales letter? Can you characterize them?
- •67.What’s a letter of inquiry?
- •68. What’s a solicited letter of inquiry? Give examples.
- •69. What’s an unsolicited letter of inquiry?
- •70. Are there any differences in the style and tone of these two types? What are they and why is it so?
- •75. What is usually asked in the body of an inquiry?
- •84. What terms might you not agree to?
- •86. Complaints
- •87. What is a complaint, its objective and scope? (жалоба, цель и обьемы)
- •88. The essential rule in writing complaints
- •89. What grammar structures are preferable?
- •90. What may complaints arise from?
- •92. Adjustments
- •94. The rules for writing adjustments
- •95. The parts of adjustments
- •97. The reasons for rejecting complaints
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54.Why is it important to catch your reader’s attention from the very beginning?
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The headline is the first thing that your reader will look at. If it doesn’t catch his attention you can kiss your letter goodbye. If the headline doesn’t call out to them and pique their interest, they will just stop and throw your letter away.
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55.What’s the first thing your reader will look at?
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The headline is the first thing that your reader will look at.
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56.Can you give any examples of headlines? Why are these headlines proven to get your reader’s attention?
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The following are three headline generating templates that are proven to get attention. ”HOW TO _____________________” People love to know how to do things. When combined with a powerful benefit the “How to…” headline always gets people’s attention (the two most powerful words you can use in a headline). SECRETS OF _________________ REVEALED!” We love to know things that other people aren’t privy to. Knowledge is power and those who have it feel powerful. Besides that, most of us enjoy a good mystery, especially in the end when the “secret” is revealed. WARNING: DON’T EVEN THINK OF ___________ UNTIL YOU ___________. People are motivated by fear of loss more than the promise of gain. The word “warning” demands attention and combined with something of interest to the reader, is a very powerful headline.
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57.Can you describe “problem-agitate technique”?
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You need to gain readers' interest by spelling out their problem and how it feels to have that problem. The reader should say to himself, “Yeah, that’s exactly how I feel” when he reads your letter. In fact, you shouldn’t stop there. Pretend that it’s an open wound that you’re rubbing salt into. This technique is called, “problem – agitate.” You present the problem then agitate it so that they really feel the pain and agony of their situation. People are such strong creatures of habit that we rarely change our ways unless we feel great amounts of pain.
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58.What do you do after identifying the problem?
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Now it’s time to provide the solution. This is the part of the sales letter where you boldly stake your claim that you can solve the reader’s problem. In this section you will introduce yourself, your product and/or your service. Relieve the reader’s mind by telling him that there’s no need to struggle through all his problems because your product or service will solve it for him.
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59.What examples of credentials can you provide?
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List your credentials including any one of the following:
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· Prestigious companies (or people) you have done business with.
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· The length of time you’ve been in your field of expertise.
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· Important awards or recognitions.
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· We have over 20 years’ in this field.
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60.What should you point out in your sales letter: benefits or features of your product or service?
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Don’t make the common mistake of telling all about the features of your product without talking about the benefits. Persuade your reader to buy based on the grounds of what the product or service does for him or her (benefit), not what the product or service is (feature)! As people are interested, not so much in you, or even your product or service, but what it will do for them.
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61.What besides benefits could be considered as powerful selling tools?
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To build your credibility and believability present your reader with testimonials from satisfied customers. Testimonials are powerful selling tools that prove your claims to be true. To make your testimonial even more powerful include pictures of your customers with their names and addresses.
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62.What do the best offers comprise?
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Your offer is the most important part of your sales letter. A great offer can overcome mediocre copy but great copy cannot overcome a mediocre offer. Your offer should be irresistible. The best offers are usually an attractive combination of price, terms, and free gifts. For example, if you were selling a car your offer might be a discounted retail price, low interest rate, and a free year of gas.
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63.What extra incentive can you give in your sales letter?
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To motivate people to take action they usually need an extra incentive. People are more motivated to act by the fear of loss rather than gain. That’s exactly what you are doing when you inject scarcity into your letter. When people think there is a scarce supply of something they need they usually rush to get some of it. You can create a feeling of scarcity by telling your reader that either the quantity is in limited supply or that your offer is valid for only a limited time period.
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64. What should you close your letter with?
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A good sales letter will continue to build emotion, right up to the very end. In fact, your letter should continue to build emotion even after your call to action. Using the “risk of loss” strategy, tell the reader what would happen if they didn’t take advantage of your offer. Remind them just how terrible their current state is and that it just doesn’t have to be that way. Always include a postscript (P.S.). Your P.S. is the third most read element of your sales letter. In your postscript you want to remind them of your irresistible offer. If you’ve used scarcity in your sales letter, include your call to action then remind them of the limited time (or quantity) offer.
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65.There is one more most read element in sales letters. What’s it?
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Call to action: You must spell out how to make the order in a very clear and concise language. Whether its picking up the phone and making the call, filling out an order form, faxing the order form to your office etc…. you must tell them exactly how to order from you. Your call to action must be “action-oriented.” You can do this using words like “Pick Up the Phone and Call Now!” Be explicit and succinct in your instructions.
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66.What are the parts of a sales letter? Can you characterize them?
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1. The headline is usually 3 - 10 words long. It grabs the reader's attention, and tells him what the ad (sales letter) is about. It makes a promise regarding what the item you are selling will do for him.
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The headline is THE most important part of your letter! The headline has a benefit and makes a promise. The promise should be unique to what you are selling, and one that your competitors are currently not talking about. Use "power words" in the headline. Try: "You," "Free," "Proven," "Imagine," "How To…," "Fast," "Cheap," "Enjoy," "Now," "Learn," "Introducing," etc.
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2. The sub-headline or lead paragraph. It is optional. It can be used to expand the promise made in the headline or used to deliver a 2nd major benefit of the product or service. A sub-headline can also be used as the second part, to answer a question posed in the headline.
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3. The body: it expands the theme, fills in details, offers proof, and shows how you plan to fulfill the promise you made in the headline.
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Layout and length are important: Vary the length of your sentences and paragraphs. Short words, which are unambiguous, are best. Keep your letter as short as possible.
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The closing, or call to action, urges the reader to take the next step you want him to take.