- •Предисловие
- •Методические указания
- •Introduction to the course.
- •Unit 1. Communication
- •Methods of communication
- •Ways of communication the main methods of bussiness communications.
- •Unit 2.
- •Improving communication
- •It is interesting to know that
- •How communications break down
- •Communication – it’s much easier said that done
- •Unit 3. Cross – cultural understanding.
- •Small talk.
- •I. Read the article below about small talk to find:
- •What is small talk?
- •III. Look at the tips for small talk below. Do you think the tips are useful?
- •It’s interesting to know.
- •Unit 4. Preparing to make a telephone call.
- •Introduction.
- •Improve your vocabulary.
- •Unit 5. Cross-cultural communication on the telephone.
- •Barriers to oral communication.
- •The seven steps to customer satisfaction.
- •Improving a conversation.
- •Unit 6. Presentation technique and presentation
- •Introduction. General approach. Your abilities to speak
- •Information, organize it, decide on a structure.
- •Improve your reading skills
- •Improve your writing skills
- •Unit 7. The middle of the presentation.
- •Holding the audience’s attention.
- •You’re lost if you lose your audience
- •Structure of the main body
- •Unit 8. The end of the presentation
- •Open for questions. The silent disaster
- •It’s interesting to know.
- •Using visual aids. General principles
- •Introduction
- •Improve your vocabulary
- •Improve your skills
Improve your vocabulary
Exercise 1. Match the following word combinations on the left to the correct definition on the right.
1. pie chart ………………………………………………………………
2. map …………………………………………………………………
3. bar chart ………………………………………………………………..
4. table ………………………………………………………………..
5. diagram ………………………………………………………………..
6. picture ……………………………………………………………….
7. line graph ………………………………………………………………
8. flow chart ………………………………………………………………
9. plan ……………………………………………………………….
Exercise 2. Look at the following words. Read and translate them into Russian, then draw a picture to each word to show you understand the meaning of the words given
a) dotted line ………………………………………………
b) curve ………………………………………………
c) fluctuating line …………………………………………
d) vertical line ……………………………………………
e) broken line …………………………………………….
f) horizontal line …………………………………………
g) solid line ………………………………………………
h) undulating line ……………………………………….
.
Improve your skills
1. Internet research. Search for the keywords “presentation tips” to find answers to the questions below:
1. How long is a good presentation
2. What should you research before a presentation?
3. What are the most important parts of a presentation?
4. What are the best ways to practise a presentation?
5. Which colours and fonts should you use in your slides?
6. How should you deal with hostile questions?
7. What’s the latest presentation technology available?
2. Prepare in about two or three minutes a short presentation on any topic
you know well.
