- •Предисловие
- •Методические указания
- •Introduction to the course.
- •Unit 1. Communication
- •Methods of communication
- •Ways of communication the main methods of bussiness communications.
- •Unit 2.
- •Improving communication
- •It is interesting to know that
- •How communications break down
- •Communication – it’s much easier said that done
- •Unit 3. Cross – cultural understanding.
- •Small talk.
- •I. Read the article below about small talk to find:
- •What is small talk?
- •III. Look at the tips for small talk below. Do you think the tips are useful?
- •It’s interesting to know.
- •Unit 4. Preparing to make a telephone call.
- •Introduction.
- •Improve your vocabulary.
- •Unit 5. Cross-cultural communication on the telephone.
- •Barriers to oral communication.
- •The seven steps to customer satisfaction.
- •Improving a conversation.
- •Unit 6. Presentation technique and presentation
- •Introduction. General approach. Your abilities to speak
- •Information, organize it, decide on a structure.
- •Improve your reading skills
- •Improve your writing skills
- •Unit 7. The middle of the presentation.
- •Holding the audience’s attention.
- •You’re lost if you lose your audience
- •Structure of the main body
- •Unit 8. The end of the presentation
- •Open for questions. The silent disaster
- •It’s interesting to know.
- •Using visual aids. General principles
- •Introduction
- •Improve your vocabulary
- •Improve your skills
Improve your writing skills
Exercise.4. The editor of your Russian company’s in-house magazine has asked you to write an article about a good presentation. Include information from the text given above
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USEFUL LANGUAGE for starting a presentation
Introducing yourself |
Good morning everyone. |
Let me introduce myself. |
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My name is … |
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I am a specialist in … |
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Referring to visuals |
If you look at the graph…. |
Could I draw your attention to the chart. |
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If you take a look at the first year, you’ll see…. |
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Structuring the presentation |
I’m going to divide my talk into four parts. |
First I’ll give you…. |
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after that…. ; |
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finally….. |
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Changing the topic |
Right, let’s now move on to … |
OK, I’ll now look at … |
Referring to the audience’s knowledge |
As you know… |
As you are aware… |
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Inviting questions |
If you have any questions, don’t hesitate to ask. I’ll be glad to answer any questions (at the end of my talk). |
Concluding |
To sum up…. |
So, to summarize… |
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Giving background information
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I’ll give you some background information. |
Let’s start with the background. |
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Ending |
Thanks very much. Any questions? |
Well, that’s all I have to say. |
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Thank you for listening. |
LANGUAGE CHECKLIST
Greeting. |
Good morning/ afternoon ladies and gentlemen. |
Subject. |
I plan to say a few words about… |
I’m going to talk about… |
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The subject of my talk is … |
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The theme of my presentation is … |
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I’d like to give you an overview of… |
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Structure |
I’ve divided my talk into (three) parts. |
My talk will be in (three) parts. |
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I’m going to divide … |
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First… |
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Second… |
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Third… |
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In the first part… |
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Then in the second part… |
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Finally… |
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Length |
My talk will take about ten minutes. |
The presentation will take about one hour but there’ll be a twenty minute break in the middle. We’ll stop for lunch at 12 o’clock. |
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Policy on questions/discussion |
Please interrupt if you have any questions. |
After my talk there’ll be time for a discussion and any questions. |